Roto-Rooter Plumbing & Water Cleanup

Jenny J.

Called Roto-Rooter when our toilet got clogged out of now here. We made sure to tell them we needed an estimate before any work was done. They quoted a ridiculous price first- but eventually we bargained it. Work was done promptly and without any complications. Tech was professional and efficient. Fast service as well.

Patricia S.

We called Roto Rooter to set up an estimate. First appointment was last night between 5 and 7 pm. I came home early from work to wait. Received a call at 6:30 pm saying a plumber couldn't come for another hour and a half. I had to reschedule for next day since that was too late. Saturday morning, I received a text at 7:41am which claimed the plumber was in route. Woke up to wait. Two hours later, I had to call since no plumber arrived. Company called dispatch to track him. Finally #1289 arrives with an attitude. Walks into our home annoyed. While figuring out an estimate he says to my husband ""you ok, dude? you seem like your nervous"". We have absolutely no idea what this comment meant but know it is very unprofessional. He quoted us a very high price which we had to refuse. The customer service reps who I dealt with on the phone were very nice and professional. The plumber was not. very disappointed customer.

M L.

My wife and I both had the flu and having no running water is no good when you have the flu. I needed someone to come and fix a leaky shut-off valve before we headed to urgent care that morning. I spoke with Roto-Rooter and was told someone can come between 8am-12pm. Another plumber I spoke too said he can come at 8:30am and his rate I thought was reasonable, less than $200 so I picked him. At 7:25am, I got a call from a Roto-Rooter plumber and said he is on the way and will be in our house in no more than a hour. I cancelled the other appt because of this because we needed someone right away so we can go to urgent care. It turns out the Roto-Rooter plumber did not arrive until past 9:00am. I was quoted by Roto-Rooter a $250 per hour rate. Their plumber charged me $375 + parts + taxes, a little bit shy of $500, for an hour work to replace a leaky shut-off valve and installation of copper water line to our fridge.

Catherine J.

the technician that came to my mother's home in hollis queens was awesome. his demeanor was very polite and he fixed everything and the price was more than reasonable. i am eternally grateful for the professional work that the tech did in my mom's home. everything is operating perfectly. thank you roto-rooter.

Jarred D.

I hate Pete come to my house. He had to come 3 times because we had a shelf blocking drainage system. He was more than nice and willing to come back at the exact time he promised. He finished the job up quickly and efficiently and explained every step of the process to me before moving forward. Great work and they will be my first call should any other issues arise.

Shaun F.

Was away on vacation only to come back to my basement apt. Filled with sewage that had backed up. Called RR and in less than an hour the plumber was there snaking the main drainage and had to take the toilet off to finalky fix thr major leak. Kept damage to a minimum bc of the speedy service. I found the price reasonable for 2 hours of nonstop work from a professional who kept me in the loop the entire time.

Laqutter M.

A few days ago i had a bit of a problem regarding the plumbing in my home. It was late when i called maybe about 11pm. My husband and I fell asleep and missed the person whose name is Pete by the way w0ho was dispatched to our home. Long story short Pete who came to the house a few hours prior came back to our home at like 3am and fixed the issue. He was professional, understanding and courteous. What he did speaks volumes about his work ethic. I would most certainly recommend Pete the Plumber. Thank you again Pete.

Karla A.

Had 3 water valves that needed to be replaced.

Called and had two techs come out the same day. While they were running towards the later end of the provided timeframe, the main office was very communicative and called me to advise.

Al was very pleasant. Advised of the cost and what needed to be done. Had to leave to pick up the parts needed and came back within the hour and fixed all 3 valves/pipes.

Gave me an estimate for other work I need to have done.... did not pressure or try to oversell me.

4 out of 5 stars because plumbing work is always so expensive! Otherwise, will ask for Al again for future work needed.

Rachael M.

Our bathtub wasn't draining so we called Roto for a quote to have it snaked. They would not give us a quote on the phone so we waited four hours for a tech to come in person to assess. He quoted $395 and when I asked how long it would take he said the time was unrelated to the price. I then contacted Empire Sewer & Water who quoted $175 on the phone and had someone here to fix it in an hour.

David O.

While refinishing my rental apartment since a tenant moved out, we were having many more sewer problems than usual. It is an old house, but snaking the trap every couple of months seemed adequate. Over time, I found myself having to snake 2 to 3 times per week. I could not get ahead of the situation and recently having had put down new ""waterproof"" floors I was concerned for problems ahead. The trap ended up backing up sending water everywhere and creating chaos. I decided to call roto rooter who I had never used before, but I had heard good tings about. On 7/31 I called hoping to make an appointment for the near future. The woman who answered the phone was charming, helpful and put me at ease while saying she would check for the next available appointment. She told me I could have an appointment for 8:30. At first I thought she had said 8/30 and was concerned that the appointment was so far away. When I questioned if there was anything sooner, she sounded surprised and said "" What do you you mean? It's 6:30 now and they will be there in 2 hours!"" I quickly questioned if there was emergency charges or Sunday rates involved to which she assured me there was not. It was all included as standard service! 15 minutes after I hung up with her a 2nd person called to let me know who was coming and how long they would take to get there. The service call with the tech Tony went smoothly. He explained what he was doing each step of the way and even discussed maintenance of the line using enzyme products with me. He was a great employee! My lines are now running great and my experience with roto rooter could not have been better! I recommend them highly to all!