Roto-Rooter Plumbing & Water Cleanup

Laqutter M.

A few days ago i had a bit of a problem regarding the plumbing in my home. It was late when i called maybe about 11pm. My husband and I fell asleep and missed the person whose name is Pete by the way w0ho was dispatched to our home. Long story short Pete who came to the house a few hours prior came back to our home at like 3am and fixed the issue. He was professional, understanding and courteous. What he did speaks volumes about his work ethic. I would most certainly recommend Pete the Plumber. Thank you again Pete.

Karla A.

Had 3 water valves that needed to be replaced.

Called and had two techs come out the same day. While they were running towards the later end of the provided timeframe, the main office was very communicative and called me to advise.

Al was very pleasant. Advised of the cost and what needed to be done. Had to leave to pick up the parts needed and came back within the hour and fixed all 3 valves/pipes.

Gave me an estimate for other work I need to have done.... did not pressure or try to oversell me.

4 out of 5 stars because plumbing work is always so expensive! Otherwise, will ask for Al again for future work needed.

Rachael M.

Our bathtub wasn't draining so we called Roto for a quote to have it snaked. They would not give us a quote on the phone so we waited four hours for a tech to come in person to assess. He quoted $395 and when I asked how long it would take he said the time was unrelated to the price. I then contacted Empire Sewer & Water who quoted $175 on the phone and had someone here to fix it in an hour.

David O.

While refinishing my rental apartment since a tenant moved out, we were having many more sewer problems than usual. It is an old house, but snaking the trap every couple of months seemed adequate. Over time, I found myself having to snake 2 to 3 times per week. I could not get ahead of the situation and recently having had put down new ""waterproof"" floors I was concerned for problems ahead. The trap ended up backing up sending water everywhere and creating chaos. I decided to call roto rooter who I had never used before, but I had heard good tings about. On 7/31 I called hoping to make an appointment for the near future. The woman who answered the phone was charming, helpful and put me at ease while saying she would check for the next available appointment. She told me I could have an appointment for 8:30. At first I thought she had said 8/30 and was concerned that the appointment was so far away. When I questioned if there was anything sooner, she sounded surprised and said "" What do you you mean? It's 6:30 now and they will be there in 2 hours!"" I quickly questioned if there was emergency charges or Sunday rates involved to which she assured me there was not. It was all included as standard service! 15 minutes after I hung up with her a 2nd person called to let me know who was coming and how long they would take to get there. The service call with the tech Tony went smoothly. He explained what he was doing each step of the way and even discussed maintenance of the line using enzyme products with me. He was a great employee! My lines are now running great and my experience with roto rooter could not have been better! I recommend them highly to all!

Lara R.

Had their call center staff disclosed up front RR's laughably exorbitant rate of $250/hr instead of making me wait for their tech to deliver that crucial piece of info in person at 7:30 ON A FRIDAY NIGHT, I could have noped that foolery right out the gate and taken my business elsewhere, saving their tech a trip and the company this snarky review. As it was, they wanted $300+ to replace (10 mins) a tailpiece ($25) under my kitchen sink. Nope. Nope. Nope.

This left me with three options: 1) Pay someone else a lower but still-too-high weekend rate; 2) do it myself; 3) wait till Monday (hello, filthy pile of stinky dishes).

Luckily, because this is America in the 21st century, I suddenly remembered my Option #4: A guy from Thumbtack got back to me in 10 minutes and saved the day -- on a Saturday, no less -- for 1/6 the price.

Lesson learned: a 4+ star Yelp ranking is a predictor of nothing.

Bob V.

We experienced a main sewer line backup with minor flooding. The person who took my call at Roto-Rooter was efficient and friendly. The technician arrived not on time, but about 20 minutes earlier than expected! The technician, John, was very friendly and efficient as well. He cleared the line and provided good advice about how to clean up, eliminate residual smells, and how to follow up to minimize problems in the future. Service doesn't get any better!

Jeff G.

Plumbing emergency. No water in the house after exploding pipe in basement. Called at 830. Someone arrived by 1230 and was done in an hour. Excellent work. Will use them again.

Chris C.

I've used the company in multiple locations, and every time it is easy and I know that they are always going to be professional. I'm sure there are other companies that are probably cheaper, but they leave my area clean and handled the situation with most of most professional attitude. Special thanks to John and Eddie!

Marie M.

Complaint for PETER at 914-920-4931

I was very disappointed with the service I had with the Plumber named Peter. First off, I was given a window between 8 - 10 pm. Come 10:30 pm, I had called to check the status of the service because I had heard back from no one. I was given from several minutes to an hour because he was finishing a job. He arrived at 1:15 AM and I was very upset. Because of the urgency, I had let him in.

The reason for my appointment was because I had a leaky valve that needed to be replaced. He looked at my pipes behind my washing machine and tampered with several pipes which weren't the issue. He then told me that the pipes had to be changed and that I would have to contact the groundsman to shut off the valve. He also said that it'll cost roughly $356 for the repair of the pipes. I had told him that that valve/pipes he touched didn't need to be tampered or fixed. The leak was worse now because of it and was a constant drip. When I told him I only wanted the leaky valve fixed, he went to his vehicle and then returned and said he didn't have the parts. Peter then said he can have someone he knows do it on Sunday for $250.

Bottom line is... He pretty much CONed me because a $356 job DID NOT need to be done and that the washer was the only needed thing that needed to be replaced!!! All I have to say is KARMA.... I know times are tough but to sucker an innocent (who knows a bit about plumbing) and robbed them of money is down right terrible!

I will no longer be doing business with Roto Rooter and will gladly tell my experience to those who asks of my opinion and if I had dealt with them!!!

Umang V.

These guys were a huge saver on Sunday late morning. Call was made around noonish and they arrive by 4 PM. Technician was very professional and knowledgeable explained the workload etc followed by price quote. To his and my surprise the job required knocking part of floor and wall, which they were able to get that thru and get the job done. They won my future business (maintenance) and strong recommendation to my family and friends.