Roto-Rooter Plumbing & Water Cleanup

Kim R.

We had a partial clog in the shower, we called this company. I was quoted $280 per drain & $180 each additional drain. We begrudgingly went ahead to have the shower done, it took him 15 minutes. He spent the rest of the time justifying the cost & stated that they only made about $40 from us & they lose money on bigger jobs that take longer. I learned my lesson, call around & ask what there base charge is & check prior reviews.
Lesson learned.
.

Jan P.

Horrible service before they even got here. Oh yeah, they never showed up for scheduled apt or even called!! Too big for their britches! Need to hire small, local businesses that actually care about every customer. These people DO NOT!!!!

Zach S.

We called roto rooter to unclog our kitchen sink while we had a renter in the house. They came out the same night, provided a quote and then the technician called back saying his equipment was broken and he'd come back first thing in the morning.

We waited the next day, no one called or showed up at our house. The next technician called to give us a quote that was higher than the original quote. (I don't blame the technicians, they're just doing their job)

I called the main office to see if they could give us any kind of refund since we had to notify our renter of 3 different times people would be coming to the house.

I spoke to Jessica on the phone at the main office, she was professional enough but a little dismissive. She said they wouldn't do anything for us at all for the inconvenience. Bottom line is the technicians were nice and professional but it seems the main office doesn't really care about their customers or doing the right thing. I'd search for another company next time that might take more responsibility when they mess up. Even a small gesture, coupon for next time, etc could have gone a long way. Something other than being dismissive when they clearly messed up.

Jim V.

Worst job ever. Do not hire these people. Charged over $400 to clean out drain lasted barely two months. When it backed up again wanted $150 just to come out and look at it. Hired another company and they had it clean in 5 minutes and charged $120.

Don F.

I had roto rooter install a sewer cleanout for my cabin in South Lake Tahoe. They did a great job however they charged $1394 in labor. The job took just over 4 hrs to complete. In all fairness they did quote the price before hand. I thought get it would take much longer and involve a lot more work. The labor charge was over $300 an hour! Needless to say I thought that was excessive for the work that was actually performed.

J'Neal H.

We used Reno Roto-Rooter for our kitchen remodel and were extremely impressed with the level of service. Not only were they able to fit us in quickly so that we could have running water as soon as the contractors had finished, but the plumber was very friendly (and respectful of our home, making sure not to get our new floors dirty). What I was especially impressed with was the level of communication. We're first-time home owners and he explained everything he was doing to that we fully understood the plumbing in our new kitchen and how everything worked. I'd definitely recommend them to friends and family. A+ service.

Toree W.

Do not call Rot-Rooter! I called them because my property management company recommended me to. I asked for a basic price and was told they could not give a price. Yet when the technician showed up two days later, he told me that the basic price is $285 for one drain. Had they told me that on the phone I would have said forget it.

Unfortunately, since I had waited two days for the appointment and both my tenant and I had taken time off work to meet him, and because my tenant was so furious about waiting so long with a backed up drain, I had no choice but to tell him to go ahead. I could've had this done two days ago for much less. I expected it to be about $150.

Not only that, I specifically said many times that we needed to be called before he got there because both of us would be at work. That message was never relayed to the technician thereby wasting even more of our time.

Looking at the reviews, had I just taken the time to search for reviews prior to this experience, I could've saved myself aggravation, time and money. Very distressed about this experience. I think that $300 to clear a drain is just absolutely outrageous and I never ever would have agreed to that if I weren't under pressure.

Charity F.

Our scheduled time of service was between 8am and 10am. I was called by the company at 12:45 pm and told that the service technician was running behind and would arrive at 2 pm. At 3:40pm I called the company back and they assured me that the technician was on his way. At 5:45pm two very grungy individuals arrived looked at my water heater for 10 minutes, informed me that they couldn't fix the problem and left without providing the service requested. I doubt that either technician was certified or knew anything about water heaters. Needless to say I will never use this company again and I advise that no one else does either. I should charge them for wasting my time.

Sheri K.

Awesome service! Quick turn-around time, and courteous guys! Trey and Joey fixed our leak in record time! Highly recommend them!

Jennifer C.

After unclogging my toilet myself, I then had a major issue with water and other gross stuff coming up out of the shower drain last night when the washing machine emptied. I emailed another plumbing company in town who never responded. Got the name and number of Roto-Rooter from my dentist of all people. Called around 9:30am and they had someone out to my house by 11:30. Rich was pleasant and fully explained my options and pricing. Also let me of know of potential issues I might have in the future. Before he left he made sure that all toilets and showers were working properly. Would definitely use them again!