Roto-Rooter Plumbing & Water Cleanup

J H.

Got Enrique C as our technician. Very cool, chill dude. Explained everything that was wrong and gave us tips on how to prevent it from happening again. He recommended some products but didn't try to upsell us on anything, which I appreciate. Overall great experience. Definitely recommend him for future visits.

Heath M.

Armando came out right away and did a quick job fixing the problem. He even cleaned up the mess the overflowed sink made.

Keith K.

Mid July we had a leak on the main water line. Tech came out and said we would have a better value using Lees plumbing, promoting a competitor, but we used Roto Rooter in the past so we called them. Tech said it was a small little rubber piece to be replaced in the main water line and he would go buy it the following Monday and bring it over. This $4 piece cost us $350. A week later, while replacing pipes, our contractor found no piece was even installed! Scammed out of a service. Called the company and spoke to Mike Hopkins about a refund, he said he would take our word for it and issue a refund on July 27th. It is now September 18th and no refund. This company gives a run around and Mike Hopkins or the Branch Manager haven't called me back after over 5 attempts. I even called corporate and they said this is a privately owned franchise and they can't do anything about it. I am still waiting for the Branch manager to call me. This is beyond ridiculous

Sandie H.

We had a kitchen sink issue. ARMANDO came and figured it out pretty quickly. Two different snakes and he got things flowing again. Very well equipped and knowledgeable. Great experience overall. Armando you're awesome !!

Kathy B.

We came home from vacation on a Sunday to find water dripping from our eaves outside. We called their emergency service. It took quite awhile for them to respond because they had to bring a plumber in from another area. He first took apart our eaves, saying the leak would be too difficult to get to from the attic. Then he said he needed to get it from the attic, but he would not be putting our eaves back together. He found and repaired a leak (after having left for quite awhile to get parts). We were charged $890! We woke just a few days later to water dripping from our heating vent inside on our wood floors in the same area of the house. The Roto Rooter plumber may have correctly repaired one leaking pipe, but he failed to identify an obviously much bigger problem, and the cost was outrageous. We'll never use them again.

Christina N.

My kitchen sink was backed up and flooded my laundry room. I called Roto-Rooter and they came out and the service was great!! Their service technician Armando explained everything and was very helpful. Thank you I will definitely use their services again.

Albert D.

Had a leak and wanted to get someone to take a look at it. Ok 2 stars because they are responsive. However, they would get a 1 star for how money hungry and helpful they are. They claim they found the leak (huge amounts of water spilling into the next room) and the cause was a pin size hole in the grout (eye roll- he didn't do anything). After he tried to sell me a whole new tiled bathroom for 10k. After I told him ""I would think about it"" ... he charged me more for leak detection.... Ok sir, you didn't even verify or run water to determine if your hypothesis was true ... hmmm. I paid it so he can gtf off my property. Actually, after reliving this situation, I'm changing this post to 1 star.

Jill S.

Fast response & friendly service, but their practices are under par & overpriced. They could've capped our leak to prevent any more flooding, but instead, simply put a bucket under the leak. The bucket overfilled between that evening and the morning in which they planned to send a team to address the issue. Called another local company to get a second opinion.

Silvina P.

Enrique C. was the technician sent out to diagnose the plumbing issues. He was thorough and to the point. He was a very professional young man.

Evangelina G.

I would never recommend this company. I was told I was getting a free estimate and was charged $79 for Mr Sage attempting to tighten the back yard faucet, which he offered to do. Mr Sage wasn't able to tighten the faucet. Mr Sage states because he put his hands on the faucet that's why he charged the fee. I declined services because the prices are outrageous. This was supposed to be a free estimate.