Roto-Rooter Plumbing & Water Cleanup

Cris V.

He came in and knew exactly what was wrong with my water leak! Fixed it and explained the process. Very nice man and welcoming! Thank you!

Mark S.

The workmanship and communication by the technician Armando Ibarra was exceptional. On 10/14/24 I contracted for a plumbing leak repair that required breaking concrete on my patio as well as installing a new hot water heater to replace the old one located in my cellar. I was home the day the repair was conducted and Armando kept me informed every step of the way as he broke concrete and tried to minimize intrusion on my patio. Armando completed the repair and monitored the readings on my meter to make sure that there was no more leakage. He back filled and poured new concrete to replace what was removed and completely cleaned up the debris. The next day he returned and replaced the hot water heater. His work and customer service was top notch.

I would rate them better if it was not for the following issues that were addressed eventually with the VP of Operations and resolved. 1) Project Manager Angel Valdivia was vague in answering my questions regarding permit requirements and inspection by the city. 2) Multiple late appointment arrivals, including pushing off to the next day. 3) Contact by the Project Manager after repairs and installation requesting sign off on documents he forgot to have me sign prior to the job. 4) No strapping was installed with the hot water heater (per California Plumbing Code 508.2) the day it was installed. A single strap was installed a week later. Ten days after that the city inspector pointed out that it required two straps. Three days later (20 days after the installation) the second strap was installed. I am still working with Roto-Rooter to resolve some minor issues 23 days after the installation of the hot water heater, and am hopeful they will be resolved timely. Take plenty of notes if you book them for a major repair.

Esmeralda J.

When we called early Morning, Armondo showed up before we knew it. We were informed of what had backed up our plumbing and fixed the problem in a timely manner. Praying g we don't need you anytime soon. However we will be definitely contacting Rotor Rooter and asking for Armondo.
Sincerely
The Johnsons

Christina P.

I am happy with the quick response, the accuracy of time the technician arrived, the professionalism, and the service!! The problem was fixed!! I will highly recommend!

Grace C.

Thank you Jose J. You did a awesome job. You are very understanding on our needs. Thank thank so much.

Tiffiny M.

Arturo and Angel were great. Great customer service. I felt like they were considerate of my time and expenses. Arturo was very clear and detailed upfront about the work. When there was a concern about the work, the manager, Angel, came out to assess the problem. They were able to identify what was causing the issue, which wasn't mine afterall. They were willing to work with me if it was a larger problem though. Strongly recommend.

Jennifer M.

After being gone all day got home to find my toilet not flushing. After many attempts to plunge myself I called RotoRooter. I have a large household
and my other bathroom is being remodeled. It also is a Friday night during the fair and was worried we may have to rent a room just to have a working toilet. Luckily Jacob from RotoRooter was able to fix my problem within minutes. Jacob was friendly, clean and efficient. The staff when I placed my call was also amazing! I appreciate Jacob and RotoRooter for their help when I needed it most!

renee m.

Armando was very professional, friendly. Came out explained the kitchen sink was clogged and was fixed within hour. Thank you!

L L.

Very professional, quick fix. Found a toothbrush in our toilet. great communication and honest work. Thank you so much!

Robert S.

Ramon V and Angel V were awesome on time and explained everything in detail they deserve 5 stars
However regarding Roto-Rooter as a company run as far away from this company as you can if you need a new water heater.
They are in the business of price gouging.
Gave me an estimate of $5500.00 to replace my water heater.
I contacted 5 other reputable local plumbing companies in my area and they all quoted between 1800.00 low to 2400.00 high for the SAME EXACT JOB.

Shame on you ROTO ROOTER!