Roto-Rooter Plumbing & Water Cleanup

Sarah B.

Be aware!!!!!!!!!Save your money and time. I am
Not one to complain but in cases like I just experienced I feel the need to share with everyone my interactions, as I have realized with some research my experience has been like some others and is very harmful and manipulative. I needed a clog taken care of quickly to not back up. I called root-rooter and they came out pretty quickly. The kid who showed was nice and friendly but asked me where my pipes are and if I can show him the ones he needs! I am not a plumber or familiar with what he needs so I couldn't. He inspected and ""fixed"" my upstairs bathroom clog after 5 hours. Two days later I found out he pushed the clog to my downstairs bathroom. He came back out for 4 hours with no luck unclogging. The next morning a guy stopped by and said he was a supervisor and ran a camera in my sewer line. Within 3 minutes he said the pipe was cracked and they could unclog it but it would be likely that the pipe would clog again in the near future with the crack and they could quote to dig up and repair. He said it would be between 6,000 and 8,000. The kid came back and attempted to unclog for 4 hours without success. He said he did what he could do and now they have to dig to repair the pipe. Only 1 toilet was clogged and with the help of a friend I found out that it was showing signs of being clogged on the inside and not the mainline. They were only treating the mainline and still hadn't found the clog with the camera just going off assumption. I asked for another guy to come out and fix it. Another guy came out and attempted and got the snake stuck. I called the supervisor with my friend who is more versed in plumbing. He asked questions about what is going on and was very disrespected by the supervisor. The supervisor said that if a customer wants the service done they paid for they would do it. He was very defensive the whole time and attempted to argue with my friend who remained calm and friendly. He said phrases that supervisors should NEVER say like ""what are you not understanding"". The supervisor hung up and wouldn't answer again. I reached out to the GM and corporate. The GM was much more helpful, he got a guy out there within an hour to get the snake out and unclog the toilet. After investigation and showing the camera man on my ring to the new guy. The supervisor was in fact NOT a supervisor. He just called himself one. And it felt that he was driving sales. Trying to scare me into an expensive service that ended up not even being needed. When the new guy put the camera down the sewer, he in fact found no crack and was able to take the toilet off and push the clog! Please be aware and cautious. Taking advantage of those who don't know should NEVER be company policy and I feel this was what was happening to me. I was lied to, mislead, and almost spent 6-8 grand on a service not needed. This was chaotic, and stressful. It has impacted 6 days of my week I can not get back and has made me distrusting of companies.

Christopher S.

The manager named Jason is one of the rudest most unprofessional people I've ever met. This company is known for doing terrible work in the plumbing community. Just ask any other plumbing company. They charge a fortune and don't even always make their work up to code standards. Disgraceful.

Sharron D.

In mid October 2023 Roto Rooter unclogged our sewer line from the street to the house. For $6,500.00 they replaced the pipe from the street to the house. The township approved the pipe replacement in November.
It's been a nightmare working with them ever since. We've Called many times to get them to come out and fill the holes back in. In early December they filled the hole in front of my fence back in, but not behind the fence panel and now bc of all of the wind and rain, the fence panel has collapsed & broke the top half of the pipe they just put in that connects to the house. We've called several more times and each time a rude woman named Sharon says she'll send someone out and will let the manager know, but as of today (1/10/2024), they've yet to return to finish the job & now the hole is filled with water, my fence is completely broken, & they genuinely don't seem to care about their customers. If you're thinking about using this company to fix your problems...DON'T. They don't care about the quality of their work as long as you pay them their ridiculous high prices.

Sharon S.

they are very expensive and overcharge you while telling you that you are getting a discount, they told me they had to did up the yard but when I came home I could not even tell they were there, first charged me $700, they came back the next day and charged me 6,850. and then told me I got a discount of a $1000. try are a ripoff and I will definitely not recommended this company to anyone

Matt J.

This is the worst company I have ever had to deal with. Just awful people. Even when pat Swanson replies to try to help to make them appear legitimate he/she emails once and then disappears after promising a call from management staff. If u are considering using this crooked ass company stop immediately and call a real plumber.

Devan D.

0 Stars

I moved into a new home a week ago. Sunday night we experienced a plumbing issue where water began to leak out of the ceiling from the master bath. I've used this company in other homes in other counties and never seemed to have an issue. Called Sunday came plumber came this morning.

My fiancé text me saying he was extremely uncomfortable. the plumber was extremely disrespectful to the point of feeling the man was discriminating against my fiancé. 1st to have someone come into our home and disrespect the homeowner in that way is beyond unprofessional and disgraceful.

2nd he wanted to charge us $465 to change the valve in one bathroom (the bathroom that wasn't causing the leak) then said it would be another $200 to MAYBE fix the toilet with the leaking issue, because that toilet was inconvenient and difficult to fix so he wasn't guaranteeing by paying $200 it would be fixed just that he would try...

My fiancée rightfully kicked the technician out of our home. We called another company to do the work Roto - Rooter wanted to charge us $665 for. The other delightfully kind licensed plumber charged us $265.

I called to speak with someone and shocker was sent to voicemail and never received a return call

Absolutely shameful, will never ever use roto- rooter again and will share this experience everywhere.

Cynthia F.

I'll check back after I obtain several more estimates after theirs. I was quoted $6,200 for just a 10 foot pipe replacement and felt rushed to ""Sign here and we'll have it done tomorrow."" Glad my gut told me not to. So far..... it's not looking good for Roto Rooter.

Pat Swanson - Please reply to this with your direct number so we can speak personally or, is this response just a generated response from your business when reviews get posted about your business?

Yup..... just as I thought..... generated reply....

Nancy P.

Absolutely horrible, the ""manager"" or who ever he is David B. couldn't be more crooked. He tried to charge me $7,500 for a new main for a problem my second opinion plumber fixed in 30 mins with a snake. (Bommer Plumbing by the way if you need an honest capable plumber). They will over charge you every chance they get, I should have learned my lesson last year with this same exact guy who quoted my $750 to snake my drain because of the difficult location to snake from. The township came out for free and did it the next day btw for that one. I honestly have considered reporting them to the better business bureau. I urge you to use ANYONE else. Oh and one last thing, they will continue to call you and drop the price $500 at a time like they are doing you a favor.

Patrick K.

I would give negative stars if possible. Just moved into a home that was remodeled. Lower level bathroom flooded, called roto and they sent some techs out (extremely nice) to fix. They removed toilet and snaked drain to 40 ft (took 30 mins max) for the ""low cost""of $660. Then, they send camera dude who tells me to replace sewer lines immediately for the ""bargain"" cost of $9,500. I didn't feel comfortable shelling out that kind of $$ one week after buying home so I waited. Three days later drain clogged again, I called Roto back who said I had a 6 month ""guarantee"". They show up and tell me my guarantee is not longer guaranteed because I need to replace sewer line, however, they will snake it again for the ""low cost"" of $660 and subtract it from my sewer line replacement bill. At this point, it all seemed fishy, I reached out to a local plumber who told me to tell them to leave immediately, which I did. He came over spent almost 3 hours snaking drain to 130ft. I have had no issues what so ever since that time. The local plumber also said if I ever want to replace sewer line he would charge $4,200. Do not use this company. They work on commission (corporate mistake) and do not have customers best interest at heart. Really disappointing!

Kristen N.

The last thing you want to have to deal with is an emergency plumbing issue late at night but they provided amazing customer service from start to finish. They kept us updated on when we can expect the plumber and he was right on time, within 2 hours of when we called in. Dan Morales was super friendly and explained everything he was doing. He got the job done pretty quickly and painlessly and went above and beyond by correctly remounting our toilet which was apparently installed wrong when our house was flipped. I hope I don't need a plumber again in the near future but if I do, I know who to call.