Roto-Rooter Plumbing & Water Cleanup

Lincoln P.

The Technician ( Joe-1950) arrived on time and cleared a difficult sewer clog that I had already paid another local plumber to clear, but which was flooding my basement again 3 weeks later. He not only cleared the initial blockage, but made suere that the it was completely cleared, which the other plumber had failed to do. And he explained to me in clear terms what was causing the blockage and how to prevent it going forward.

Hopefully, I won't need them again for years. But if I do they are my first call this time.

Brian M.

mohammad tech #758 did a meticulous job. very thorough . very good service
brian
watchung nj

Marc C.

A pleasure to deal with. Easy scheduling either through website or by phone. I scheduled by phone. I got an email confirmation of my scheduled appointment. On the day of the scheduled service I got a call from a nice lady telling me that they're running a little late. Then got another call telling me a tech will be arriving in 15mins, which he did. Very professional and organized. They also emailed me a detailed receipt after the service.

Tech Joseph is a great guy. I was lucky to get him. I had a clogged sewer pipe. He knew right away what to do. Very knowledgeable.

I only gave 4 stars because there's NO service guarantee, due to my sewer pipe having a running trap. I was given estimates for jetting and excavation ($5k).

Clara O.

Nightmare.
Rude, and arrogant guy
Did nothing, and had a nerve to charge $ 740. 00
Did not listen to me.
I rate them minus five stars.

Mary C.

Received a call from Roto-Rooter customer service who apologized for the inconvenience and offered a credit towards my next service call. Nice job Roto-Rooter - that's how you keep customers.

Marci I.

We had a clogged toilet in our hallway bathroom in Nutley, NJ, and figured it was caused by the contractors who had been there for a few weeks renovating before we moved in, but didn't know exactly why it wouldn't flush properly. After putting up with it for a month, we called Roto Rooter. Our plumber, Harun, arrived within the 2-hour window I was given when I called the same morning. He was very friendly, patient and knowledgeable, and before he began working, he explained pricing for all the different services we might need, depending upon how far back into the system the clog was. After the snake/auger didn't work, he removed the toilet from the wall and dug around inside the back, and eventually pulled out a paint roller. So now we know it was the painter who clogged our toilet. Harun cleaned up the bathroom when he was done, had a bucket with him to catch any drips as he carried equipment up and down the stairs, and wore shoe covers while in our home. He did a very professional job and we are thrilled to be able to use our hallway bathroom again.

S.S. H.

The good thing is the staff came within 2 hours after I called.

However, they can't identify what is the problem. No estimation of cost was given. And the staffs asked for tips for the service.

Katherine T.

In Kearny I had a serious problem with the sewer line which was flooding my basement very quickly. As a panicked new home owner, I called the first plumber that appeared online. Within 20 minutes recuse came. The job must have taken him about 2 hours and a half. A very knowledgeable man, his work and generosity I can't complain about but the pricing was a bit too high. If its not truly an emergency its not worth calling. I'm sure one can get a better deal with a local plumber. I was glad to use a coupon I found online.

S P.

Needed outside downspouts cleared. Called for service and they sent someone out about 2 hours later. Stephen clearly described the work that had to be done and how much it would cost. He completed the job, as he said he would, in a timely, orderly, and efficient manner. I would call Stephen at Roto-Rooter again for any appropriate work I needed at my home and I would recommend him to my friends.

Jacob B.

My appointment was pushed back 3 times.If that was the only problem, I would have given a decent review, but the guy who finally came was rude and blatantly arrogant to me, and dismissed everything I said. Do not use these guys.