Roto-Rooter Plumbing & Water Cleanup

Emily L.

I would recommend roto rooter to anyone looking for fast, friendly service. To start with, the woman who answered the phone to set up the appointment (came the same day) was very friendly and helpful, not brusque and in a hurry like most answering services. We had 2 toilets that were leaking so Pat came out and went out of his way to fix them and still keep the cost as low as possible for us. He was also very friendly and helpful, highly recommend him. Unfortunately the only problem we had was, we noticed one of the toilets sounded like it was still running slightly a week after he fixed the leak so we called them again. This time Manny came out (again, same day) and replaced the fill valve. Since this was the 2nd time someone had worked on that toilet he gave me a 40% discount to help make up for the inconvenience. We have had another company (well-known) come out within the last month to work on our bathroom sink and they charged over $1200 for the small amount of work they did. We should have called roto rooter for that and saved ourselves a lot of money!

chanda f.

One of the great things about roto rooter is they have super fast service. I scheduled an appointment with them on Saturday and then came the next day. The guy that came was nice but their prices are outrageous. I needed to get my kitchen faucet replaced as it was leaking. I have a basic standard faucet, nothing fancy. The guy quoted me a price of $365.00 to replace the faucet. The was the price of the labor only! I had already purchased the faucet from Lowes. I was like this seems a bit outrageous. He pretty much said that is the price and blah blah. Nice guy but I was like no way am I going to pay that. I called another place after he left. He quoted me a price over the phone for $75. He came the next day. It took him 30 -40 minutes to replace and it was indeed only $75. I guess Roto Rooter is great for emergencies as they can come out quick but their prices are pretty ridiculous. So they basically wanted $365 for a half an hour job. Never again!

Kerri M.

Very professional and did great work. Our initial service fee was waived after it was discovered that a massive project was required (main sewer pipe replacement), which was very much appreciated. Would recommend, especially if immediate plumbing help is required!

Cris C.

Easy on line scheduling, professional call prior to arrival, professional and swift service of technician, discount coupon for service.

The only draw back if the price, almost double the price of our regular sewage guy, even with coupon.

Gloria B.

I had an underground drainage system for rain water. The regular serviceman came out and tried his best to discover the blockage and was unsuccessful after spending a lot of time with various drainage exits. He referred me to the technician with a high powered jet and camera system. That serviceman came out the next day and again spent a lot of time to solve the problem. The answer was that the line had been cut during a construction project. So they did it fix the problem but I now know when it was cut. Both service men worked to solve the problem and did not skimp because of the time envolved. I would use them again. If you have an idea of your problem and that it may need jetting get an appointment directly with the high pressure technician.

Susan R.

Is it possible to give them zero stars?? I would not recommend this company. Unless you enjoy overpaying, sitting around waiting for techs to diagnose a problem multiple times, wait another day for parts, have them not fix your problem etc. If that's the case, this is the company for you....
Update to this review-After 4 days of trying to get a problem fixed I was just told that the part alone was over 4 times the actual cost-that's some mark up! I called an actual plumber and got the job completed for less than half the cost roto rooter quoted. From the rude ""manager"", john, to the dishonest/lying plumbers, this princeton branch is awful. Don't waste your time or money!!!

Kyle M.

After finding a ton of water and some gross muck in our basement we called Roto Rooter to help us with our main line. Usually when a company tells you reps will show up between 12 and 4, they knock on your door around 5, but Manny -525 and Pedro was at our house by 12:30 ready to work. They were both extremely friendly and courteous, and helped us resolve our clogged mainline and a secondary clog (that we didn't even know about) within an hour or two. They were professional and friendly, and I would not hesitate to recommend them to any of my family and friends that need plumbing services!

Thomas G.

Foster was professional and I had confidence in him from the way he presented himself. i was pleased with his work.He cleared the blockage and explained the problem and offered a preventive solution.

Sue N.

We just had Victor from RotoRooter (Middlesex branch) clean out a main sewer line stoppage that had flooded part of our basement. He was very nice, thorough, and clean. He cleared both the sewer main and another small clog in the trap right next to the main drain using a 2-inch blade and then again with a 3-inch blade and the water flowed perfectly. It was obvious that it was a strenuous job in a small space in our laundry room, and he was covered in sweat by job's end. I was very appreciative for the hard work and the end result. For Victor alone, I would've given him 5 stars.

However, my main complaint is in the price-- over $475+tax! He was there for 2 hours and while it was a tough job, I just saw that I could've rented similar equipment from Home Depot for 1/4 of that price ($100 for the day)! There are also YouTube videos showing how to use it.

We have lived in our house for 11 years and never had a stoppage like this so were thrown off by all the water we found in the basement after our washing machine overflowed. After hours of clean-up and ripping up flooring, I was desperate to get back to using the water (we couldn't even flush the toilets or clean up!) and I sincerely expected at most a $200 job. If I would've known I could rent my own equipment, I would've done that in a heartbeat!

Shame on me for not investigating such a matter further. But shame on RotoRooter for charging such exorbitant rates and taking advantage of customers who are tired, frustrated and desperate. I don't blame Victor for anything-- we discussed right in front of him that the price was huge, was more than a week of camp for our kids-- but he explained that the prices were fixed, there was no charge for the estimate, and that the price wasn't dependent on how long it took to complete the job. We also weren't asked for cash (we ended up paying by credit card and found a $40 coupon) so the end bill was around $460 but I am disgusted and would never use this company again.

Knowing what I know now, I will always do my own drain clearing and will be sure to watch lots of YouTube videos and read many more reviews before getting any service from a professional. Costly but valuable lesson learned.

Michael A.

I called up Roto Rooter for a backed up bathroom sink. Manny (Tech525) and his associate were very professional as they explained to me upfront what was needed and they quoted me with a price. They arrived within the promised time frame and worked until the drain was cleared. Thanks for a job well done! I would definitely use them again.