Roto-Rooter Plumbing & Water Cleanup

Brian C.

Ray came promptly. He was very professional and had my drain snaked and cleaned in record time. The only problem is the ""we have a fixed cost per drain"". Why can't they say that over the phone? $445 to snake a bathroom sink drain is a bit heavy but I was in dire need of getting the pipe cleared.

Alissa R.

Ramon #3029 arrived within an hour or so of our call. He identified the issue and unclogged our pipe that was causing water to overflow into our basement. He was very quick, efficient, and professional. We have not had any issues since. Great experience!

Jenn G.

My toilet got clogged on Christmas Eve day and I called Rotorooter at about 4 PM and they gave me a 4 hour window up until 8 PM. At first that seemed ok but it was all I could do to get the toilet fixed because there were 5 of us and only one non working toilet. After sitting around the house by myself because the rest of my family was celebrating Christmas Eve I get a call at 8 and they tell me that suddenly nobody can fix my toilet tonight. I was not happy. I was then told that the earliest that anybody could get there is the next day between 10 AM and 2 PM. I stated that that was unacceptable because I have 3 kids who live at this house and that I was told that it was going to get fixed today. Then at 10 PM I get another call that stated that a tech just became available but he could not be there until about 11PM...on Christas Eve. Then I get another call from the tech and he stated that he was over 2 hours away and that that night would not work. The tech (Steve #4171) was awesome! He told me that even though my home was not in his area he would be at my house at 8 AM on Christmas Day. He would have been if dispatch didnt send him the wrong address. Once he got there and did the work Steve was great and I was very appreciative of his great customer service and he did a great job over all. I am very displeased with dispatch and the runaround that I received. I asked to speak with a manager and I was told one would call me back but nobody ever called me back except the same terrible dispatcher that was no help at all. I am very displeased with Rototrooter and will never use this service again.

Fernanda M.

We called 4 places before calling Roto, no one answered. We called them and they were able to dispatch someone to out home the same day. Our tech was Ramond #3029, he seems knowledgeable and was able to fix our issue quickly.

Bill M.

I've used them a few times(I really need to get rid of that tree). Their service was prompt. Their techs are polite and informative. If I had another problem with my drain they would be my first call.

Tom S.

Had a clog somewhere in the main sewer line so I called Roto-rooter. Service was supposed to be between 10-2 but the tech didn't arrive until after 4. The tech cleared the clog in the house trap. No issues with the tech. He was polite and professional. BUT, the price was $200 more than when I had the same service done by Roto-rooter in 2013! He gave me a 15% discount because he was late, but even with the discount it's FAR more than I'd ever paid for Roto-rooter service in the past. I've always called Roto-rooter for drain problems over the last 20+ years but next time I'll be calling someone else.

Denise C.

We had a blocked drain in the kitchen and sluggish one in bathroom and they came out the same day we called in the morning. There were 2 men. They both were very nice. Very friendly and knowledgeable. But the price was outrageous. $750!!!! But what can you do? You need your drain fixed. I don't fault the guys. They just work for the company. Drains work great now but i think I will research plumbers for next time

Kristin M.

Had an amazing experience with them! Sergey fully explained everything to me before I committed to the service and he had everything fixed in less than an hour. I will always use them in the future!

Clarence P.

I had a clogged drain in my bathroom tub. They Arrived at home within 2 hours of calling them. The Plumber Jack, very professional, great attitude and fixed the problem in less than an hour. would definitely recommend again!

Robert Z.

We had a problem on a holiday weekend; they showed up less than an hour after we called.
They provided us with an estimate, performed the work, and cleaned up afterwords. Not cheap but effective.