Roto-Rooter Plumbing & Water Cleanup

Mike S.

I thought this was a great experience, but really not, once the ""second guy"" came out two days later and told me that to ""really fix the problem"" it would actually be another $7,000.

Had a backup in water flowing out of main line, causing pipe leaks. Called Roto Rooter, Ron was at our place resolving within 30 minutes. He seemingly completely resolved issue, and told us it was fixed. He was extremely professional and personable in the process. Put down coverings on floor and all, and cleaned up after himself. Was also told I wouldn't be charged if issue wasn't fixed, which I thought was fantastic. Prefer to pay and have issue fixed (which it was), but great that they are payed to FIX issues, not just to show up.

Overall, big ups, and nothing but positive comments on Ron (#5592) who came out on a Thursday night.

Then the following Monday, the second person is sent out to actually put a camera through the same line that was snaked. This guy came without a snake, just the wire camera. The first guy came with just a snake, but no wire camera. One has the Kool-Aid mix, the other has the Sugar.

Seems odd that they wouldn't equip the guy sent out to ""Fix"" the job with a camera to actually see if they were ""fixing"" as best possible. So first guy was out for about 1 hour and cost $430.

Second guy came ""for free"", but seemingly to up-sell. He showed me the images of the pipe still having roots in it. That would have been great if the first guy had that tool to be able to see where he needed to snake! Instead, each came with one tool.

Overall, the first guy to come out was great (Ron # 5592), and second guy was just doing his job....try to sell a bigger follow up job. They did resolve the immediate issue, but what a crappy model to not equip staff with the proper tools to best resolve a job...at $430 an hour at that. Now the water is flowing out...but they plant the seed that there's a pending disaster if I don't spend another $7,000 to fully resolve the issue they told me they ""fixed"" four days earlier.

Was 5 stars, but now 3. If you're going to charge $430 for an hour of work, at least equip your staff with the tools to see in the main pipe so they can do the best possible job. Very clear that's not being done in order to enable better up-sell on the back end.

Raegan M.

We had a toilet that wasn't flushing properly. Called RotoRooter and Stephen H. came out within the hour and fixed the issue. Fast and friendly service. Would call again.

Orissa V.

I was up to my eyeballs in stress from a series of ongoing drainage related issues in our 3 unit condominium building. I called several plumbers who deferred to roto rooter. I was pleased with the results. They showed up, explained everything, and was very helpful. Pricing was reasonable. I recommend them. Technician Joe #2326 was great.

Rebecca S.

Ron was prompt, cheerful and knowledgeable. Our drain was fixed in record time and now I can shower before my job interview tomorrow!

Elizabeth L.

We had a toilet issue- lets just say my son enjoys a cheese heavy diet and doesn't ""go"" very often, but when he does- the sewer detp needs overtime...

Anywho, my son took an enormous crap on Thursday and clogged the toilet. It wouldn't go down with plunging, so I figured I'd let it be for a few days while I was away for the weekend and maybe that might soften things up.

Nope, and it started to back up into the shower downstairs. And my husband is away for work.

Call Roto Rooter and they had Stephan H out in no time. He was helpful and courteous with a ridiculously clogged drain- he got it all sorted out for a resonable price in a time crunch ( had to pick up the kids) We can now flush the toilet

My son will be taking on an all prune diet now :)

Jennifer S.

Great friendly and fast service. I came home to a toilet that wouldn't flush or go anywhere and I work a later shift. I get home around 8:30 pm. As soon as I called I got a confirmation and a 4-hour window or 8-12am. Ron got to my apartment around 9ish and was done within minutes. I was so happy with the quick service. He even cleaned my sink drain, which anyone knows this is not cool when you're a girl (ewww).

Lisa A.

I had a severely clogged drain that was causing it to overflow into my shower and tub. I called them on a Saturday expecting a tremendous surcharge. Not only did they not charge me a surcharge, but they we're there in less than 2 hours. Gilbert, the technician, was a pleasure to deal with. He was extremely knowledgable, professional and pleasant. My clog was cleared in less than an hour and Gilbert did a great job from start to finish.

I will always call them first.

Wendy L.

Roto Rooter's service was professional and impeccable. They saved us a lot of money because they had the equipment to remove roots, etc. from our very, very long sewer line. Another companies I called could only go 150 feet. We had a sewer backup, and so making sure the whole line was clear was an urgent matter. Roto Rooter came to the house and gave a free estimate. I was excited that their service included a free camera inspection and a 6 month guarantee. They also have the ability to find clogs further down the line without any digging - one person is on the ground with some kind of tool, and works with the camera person and they can pinpoint where exactly the obstacles are. I do not know any company that can do that. The people I worked with at Roto Rooter were friendly and informative. They clearly know their stuff. I would highly recommend Roto Rooter and will use them again for maintenance jetting.

Christopher H.

These folks are VERY expensive. They do not tell you their minimum is almost $400. They say they need to come to your home or business to give you a free quote. Meanwhile, you have waited an hour or two. John's Sewer and Drain Cleaning is a large outfit that charges $185. Crescent Plumbing in Arlington charges $140.00. But, I recommend you get a price on the phone before having the plumber come to your home.

Mary W.

Fast respond, good pricing, and most important of all-they did a great job. I highly recommend Roto-Rooter.