Roto-Rooter Plumbing & Water Cleanup

Anne E.

First we needed plumber. Next thing you know water mitigation person, then plumber, next thing you know they talked us into new sewer pipe. Everyone of those people charged us an arm and a leg. We were stupid to not get bids. Besides electrician charging us $235 for 15 min., they charged us $16,000 for new sewer pipe. Oddly enough they were able to start next morning...leaving us to believe they were very desperate for business. They keep messaging telling me they'd appreciate a positive rating. If their choice of business was better I would. Like I said we were stupid not get bids, I'm sure everyone would have been cheaper.

Todd J.

The service we needed was a drain being unclogged. They were able to get there asap and did a great job that has held up for months. Tuesday prices were pretty high and I acknowledge some of that is just the convenience of same day service. I just had a hard time stomaching paying almost 500 bucks for a drainer being unclogged.

Gabe K.

TLDR: roto rooter is a money hungry piece of shit company that will do anything and everything possible at the expense of the customer to get some extra bucks.

After having sewage water backflow through our pipes and completely wreck our basement, we did what most people would do and looked up companies to come out and help us out. The first one to pop up with the best reviews was Roto rooter. Now don't get me wrong they did their job just fine, however be ready for them to overcharge you/your insurance and for it to cause problems. They charged us close to 800 bucks to snake, video camera, and jet out main sewer line and then scare the hell out of us by saying that we needed to replace to sewer line that day and it would cost over 8 grand for that 2 foot section. Or we could do the whole line for around 16 grand. We ended up going with viper drain cleaning who had we had gone with in the first place would have done all that for less than half. And ended up replacing the entire sewer line under the yard (not including under the house or street) for 4.5 grand.

And as for the water mitigation, while they did a fine job, I'm having issues because they are charging my insurance almost 10 grand for the water mitigation cleanup which they are fine to pay but want to get an inspector out there first to make sure it was done properly since they are charging so much for the job when there are plenty of other companies who could have done the job for less than half. My insurance company has so far paid 7 grand of that in the mean time, however roto rooter wants their money and they want it now, so they have decided to tell me less than a week before they want it to cover the different of over 3 grand or they will send the bill to collections, ruin my credit, put Liens on my house and do everything possible to fuck me over. At the end of the day insurance will cover the costs but it's looking like they are just gonna have to reimburse me because roto rooter is just a money hungry piece of shit company that will do anything and everything possible at the expense of the customer to get some extra bucks. I highly highly recommend you go with literally anyone else

Charlotte S.

We had the most professional and prompt service for our water issue. Great communication with everyone during the water mitigation process. Highly recommend them.

Jody S.

Not only did they utterly fail in an emergency, but their customer service rep didn't even apologize for the inconvenience. We had an active, geyser of a plumbing leak flooding our basement, and they only said the soonest they could come would be Tuesday. That was on Thursday of last week. Bummer! We'll never call Roto-Rooter again.

Lorraine L.

Wonderful quick quality service. Price very reasonable and no extra charge even on Christmas morning! Nick was very kind and explained everything. The follow up from Matt was great.

Emily L.

I was very disappointed in the customer service at Roto-Rooter. I set up an appointment for an estimate and had to take work off in order to be home. They provided a timeline for when they would be at my home and they never showed. I had to wait three days to get a call back and explaination as to why no one came (due to errors in a new computer system). I had to initiate the calls and each time I called there were no managers available nor did they return my phone call after I left a message. They finally came out and gave me an estimate for $6500. I had three other companies come to give estimates for the same job and all three estimates were around $600. Roto-Rooter said they would match prices, but it seemed very odd that the prices would be that different. Needless to say I went with another company and will not be using Roto-Rooter for any future services.