Roto-Rooter Plumbing & Water Cleanup

Anyut R.

I've been calling since Last tuesday About my frozen pipes. Had many appointment scheduled that has consistently been pushed to the next day. now that it's been 6 days, without water. they stopped calling me and telling Me updates. What kind of business does that during a pandemic. Just tell me to contact another business and stop saying it takes 3-2 days to get someone I've waited almost a week and still no one is giving me updates!!

Jeff L.

Horrible experience, tried to overcharge, lied and said I had a collapsed line when in reality they had a snake that was commercial size and couldn't make the bend going out. Then proceeded to charge me for not fixing the line, and tried to charge more for a camera inspection that I didn't need, and cancelled. Gave them some money just to leave my property and hopefully not steal my hubcaps. Hired a local company who came out and charged a fraction of what Roto wanted and actually did a great job in 45 minutes, shorter than the time Roto stood there screwing around with the wrong equipment getting nothing done. I will never call them ever again for anything, and sorry that my wife called them in the first place.

Jake W.

Will not be using Roto-Rooter again. My company had them come out to look at a urinal that was having issues flushing. All he did was ""cleared toilet of restrictions"" and it cost $740. Absolutely ridiculous. We contacted other privately owned plumbers in the area and asked what they would charge for something like this and they said roughly around $200. We also looked up the price of Sloan urials online and they cost around $300 for a brand new urinal. We could have bought 2 brand new urinals for the price of them to come out. Ridiculous.

Bill H.

I was contacted by Don Scrapelli who wanted to earn my trust and business back. I really appreciate the concern and the resolution he offered. I had already contacted someone else to do the work as with this situation time was of the essence of getting our sewer line back open. Our deposit was refunded and Don offered me to contact him again if we found our issue does not get resolved to my satisfaction with the other company. Very much appreciate the response and offer of resolution.

Jessica R.

My original appointment, for inspection of my basement floor drain, was for last night. The dispatcher called at the end of the time window to reschedule for this morning. Two hours after today's time window expired, there's still no word on when the technician will arrive. I cancelled and called Neal Harris instead.

Stella B.

I called for a simple drain clog. They told me they'd be there same day at 3 pm. Then called back and said 4. Then 5:30. Then the next day between 9 and 12. Then called and said they'd be there at 11:30. Then finally showed up at 12:30. When I called to ask if they were ever showing up, they said they'd give me a discount.
When the guy arrived, he was very unprofessional. Didn't put his booties on for the carpet. Reeked of cigarettes. Stood VERY close and kept getting closer as I backed up. Kept telling me about plumbing code and how the mayor's friend cheated and home inspections or whatever. The whole time NOT LOOKING AT ANY PLUMBING! Just talking! Finally he said he didn't have any equipment on his truck and he'd send someone out! Then quoted me an approx $500 price (for a clog!) and when I asked about the discount he offered to take $10 off.
I recommend Razor Rooter in Kansas City instead!! Super nice, about half the price of a normal Roto Rooter call and were at my house within 3 hours!

AstroDeathZombie ..

I feel absolutely ripped off. In a panic I called the first plumbing company that came up on my search when I got out of basement shower and realized my ejector pump had failed. Water on the floor /tank overflowing. $1385 to replace the pump. Charged $700+ in parts alone. That's a $250 pump after searching it and a short piece of pvc pipe with a valve. Absolutely outrageous. Will never call again. Independent plumbers only for now on if I can't fix it myself. Never left a review for anything until now.

Don L.

Not impressed. Late for the appointment and no particular sense of urgency once he arrived. Initial quote was unbelievable-almost $360 plus parts to fix a toilet. I pointed out that I could buy a new toilet for that and indicated that I would pass on the job. Then he offered me a so-called ""commercial rate"" of $198 for labor plus parts. Went ahead knowing that these guys will never be back. A rip-off basically. I'm waiting for the sticker shock associated with the parts. That should be interesting.....

Jenny R.

Terrible customer service. I called at 10am. The dispatch said someone would be out between noon-4. At 3:30 dispatch called and said they'd be a little late"" and not arrive before 4. Then they called at 5:00 and said someone would be there within half an hour. At 6 I called them back because no one had arrived. They told me I was on the schedule for 5-9pm and no one was available to come right now. I was confused and told them that I had been waiting since noon for someone and they said that was unfortunate but no one was available. So, don't call them unless you have an entire day to sit around waiting for them to arrive.

Courtney G.

Pretty much not happy. I had an emergency and didn't have time to call anyone else. The first guy was pleasant and other then the price being almost a 100 dollars more then my second opinion. I was just relieved to have my pipes cleared again. There was a coupon on the site for 60 bucks but i was not even the chance to use that. But other then the high price the first guy does not bother me.

HOWEVER, i was offered a free camera check so another tech came out and checked. Here is where i am upset. I was not given an estimate or a invoice for this deal. The gentleman claimed we had a sag and needed to get it repaired asap. Claimed it was about 56 feet out and we needed to look into the repairs, started in on the price of 8 to 10k and started on the financing parts of it. Now, i didnt see the sag, no one in the home was shown video or anything. There was no paper no video etc, just quotes verbally and out the door. Frustrated and paniced i called another plumber.

Our second opinion came in showed the video and said there was no damage worth digging out and doing that repair we were quoted. Just quoted general maintenance and and idea of where the minor sag was but said it was small enough with correct care this was not an urgencey and gave us a proper quote if we wanted to look into it in later YEARS.

I won't be calling back. I am sorely disappointed with the price for the original clear out. Then the lack of evidence, and the immediate push for financing. It seemed to take advantage of the fact it was emergency situation where I could not shop due to children in the home. But now Ive learned. I can get it done for 240 somewhere else with more honesty.