Roto-Rooter Plumbing & Water Cleanup

Kirk R.

I called yesterday for a clogged kitchen sink at about 3 pm. I was told the plumber would be at my house within 2 hours. 2 and a half hours later they called to tell me the plumber would be at my house within the next 2 hours. at about 8 pm I was called again to inform me the plumber would be at my house within the next 2 hours. I told the customer service agent on the phone that it is getting late and it would be better if they came by in the morning. The customer service agent said his first available appointment would be between 9-11 am. I said that sounds fine. I waited from 9-11 and did not receive an calls for any updates on my service. I called and asked where the plumber was that was supposed to be at my house from 9-11. I was informed that the plumber would be at my house within the next 2 hours. The agent on the phone repeatedly lied to me telling me ""2 hours"". I understand being backed up, but I don't appreciate being lied to, or having my time wasted. Would not recommend if you are looking for honest time estimates.

Jay K.

Don't bother making an appointment ahead of time with this company. They won't bother to show up and they won't bother to contact you to as to when or if they will show up. Then, after a couple of days, they will automatically cancel your service call. All without ever picking up the phone to see if you still want or need their service!
There are other companies out there who do good work and who care about their customers, but this isn't one of them!!!

Sarah D.

I would NOT recommend Rotorooter. They were supposed to be out to my house between 9 and 1 today and they didn't show up until 3:20 and then told me it would be THREE HUNDRED DOLLARS to snake my bathtub drain.

Deanna B.

I called early in the morning for a plumbing issue. I was told someone would be out between 8 and 10 a.m. At 10 a.m. they called me back and said someone would be out by noon, after noon hit they called again and said someone would be out sometime today! I called a different plumbing service and they sent someone out right after I called!

Toni B.

The technician that came to my house was great.
Amber 1476 knew her stuff. She was fast and she cleaned up.
Thanks Amber.

Matthew D. M.

I give them 1 star because they lied to me to get $7000.00 in business that isn't needed! I'm just glad I asked for a second opinion with K-Jett in Belton Mo, turns out NOTHING was wrong with my lines!
Saved me a lot of money!

Lisa E.

If I could give less stars, I would. Our water pressure began to get worse and worse. Called our city utilityman to check and he said there was no leak, but we need to replace our PRV(Pressure Regulator Valve) He said it would be an easy fix and we could do it ourselves. It looked tricky so we called Roto Rooter for second opinion before we attempted to fix ourselves. They tried to charge us $650 to change PRV. Then went on to say we did in fact have a water pipe leak and said it could be between $5,000-$20,000! My husband talked to his dad and he told us how to check for leak ourselves(we are new homeowners) and there was no leak!! We think they loosened our water to look like we had a leak! Then my husband and his dad changed out the PRV for $85 in less than an hour! Boom, fixed! So, they lied to us, made us think we couldn't fix on our own bc we didn't have $3,000 tools, and tried to charge 6-7 times the cost of part to fix. Also, as we were talking I realized we had an AB May warranty and they said they wouldn't help us at all and tried to talk us out of going to them. VERY unhappy with the way they treated us.

Amy C.

Thank God for the very nice Plumbers and Technicians because whoever schedules them needs some improvement. 4 out of 5 times they did not arrive in the ""window"" of time I was told. That is my only complaint.

Jason Meyers #131 was great to work with. He was very knowledgeable, friendly. He seem genuinely interested in finding the source of our plumbing problem! Also, Chris Smith, #?, a Commercial Technician, who performed a camera pipe test, was great to work with.

Nomundari N.

We initially booked a plumber to come out between 3pm and 7pm yesterday. I left work early and cancelled plans for the afternoon to be home for this service. At 3:30pm, their ""water"" guy showed up at our home. We DID NOT report flooding, we DID NOT ask for a water guy. He said he would take some pictures of our shower head and build a report for the plumber. Then, he said that the plumber would be here by 7 pm. The water guy suggested that we may need to take down our bathroom walls and replace the tile. This was after just glancing at our bathroom, not even touching anything.

We waited until 7 for the plumber and nobody showed up. We finally called and they said that he was taking longer than expected and we rescheduled for the next day. So much for waiting, we still couldn't shower. The plumber finally showed up the next day at 6 pm. He had no clue about our problem because the water guy's report apparently did not show up in their system. The plumber went in our bathroom with his dirty boots and stepped all over our brand new rugs which I found to be disrespectful. He also wiped his hands all over our towels, and his hands were also very dirty. This is very unprofessional!

The plumber said that it would cost $250 for the first hour and he assured the problem would be fixed within that hour, we said okay. He started working on it and fixed the issue within the first 5 minutes. We thought that was not reasonable and asked for a better price. We argued about the price, and finally after about 40 mins (mostly because it was hard to get a hold of his manager), he lowered our price to $100.

A reputable business who values their clients would have done what he did (taking off shower head and showing me how dirty it was) as a complimentary service for making us wait 4 hours yesterday. Btw, he had no idea that the water guy came to make a report. We are unhappy with the service and ripped off.

Sandi M.

Update: I complained and they agreed that the serviceman overcharged me for the work that was done. They said they will send me a partial refund.