Roto-Rooter Plumbing & Water Cleanup

Cordelia B.

They were great. Wish I had not waited so long to call them. I'd been too afraid to call, thinking they would find all sort of unsolvable problems. But they fixed it fast and you've gotta love the guarantee. Thank you, Roto Rooter! I'm not afraid to use our plumbing anymore.

April B.

Very impressed with the Service from Roto-Rooter. Dave the plumber, tech # 0393, that came to our home was very Knowledgable, friendly, polite, and helpful. He arrived within the time frame that the dispatcher had stated. He came out went straight to work to resolve the issue, gave good advice, fixed the problem, cleaned up without leaving any evidence of him being here, and seemed very honest. He didn't try to sale me up on anything or tried to pressure me into buying anything. Just straight to the point and explain everything so, I could understand the situation. Would definitely recommend this company to any friends or family.

Kyle K.

They were able to help me on Sunday of Labor Day weekend. Professional service, diagnosed and fixed concern quickly.

Lisa B.

Great service. I called at 5 pm on Sunday. They came promptly and had the job completed by 5:40. This is the third time i have used them for my restaurant and the service and result has been exceptional every time. Well done!

Davy C.

The tech that came out did a good job but, what I would like to know is why Roto-Rooter charges 3 times as much as other companies charge. let me set the record straight I didn't ask how much is was before they got to my house but I thought they would be competitively priced boy was I wrong! why do they charge $278.00 to do the same job that other companies only charge $99.00 to do? Last time I ever use this rip off service again ... Buyer be ware!!
FIND ANYONE ELSE!!!!

Laurita L.

I scheduled our visit online. The plumber came out exactly when The dispatcher said he would. Our problem was fixed immediately for the quoted price. I use rotor rooter every time I need a job done quickly.

Jeffery M.

They came in and completed the work great. The price for a disposal replacement seems high. The labor for 45 minutes was double the price of the disposal.

Jennie S.

After using Roto-Rooter for several years I am not happy to realize that your warranty for service is only good when the consumer doesn't use their garbage disposal. After paying well over $200 to get my kitchen drain unclog and being told the warranty is good for 6 months I find out that what most consider normal use is actually abusive. Who doesn't put food prep, such as eggs shell, lettuce ends and peels from veggies down the disposal. If you do and your sink clogs up the company can charge you another $200 at any time saying you abused the disposal voiding the warranty. I may very well call someone else next time.
Wanted to add that after writing this review I received an email and a phone call from the company. After 20 minutes on the phone having the gentlemen try to explain to me the differences in garbage disposal and what might be going on with our drain, and apologized for the serviceman not backing up the warranty, he tells me he will refund our full amount for the service call. Nice guy just saved me over $400. I now know to be very careful with what I put in my garbage disposal, apparently my pipes can't handle much anymore.

Colin S.

didn't have the toilet I needed because it was a weekend. reset it and came back Monday to handle the problem.

Robert W.

I fully understand that when you bring equipment as dirty as a 300 lb snake machine into your home that you are introducing things that are not pleasant to your normal environment. But when you have a clogged sewer, you have no choice. Our technician did a very good job of getting the job done after some considerable effort. However, the effort exerted to protect our home from the potential ravages of his machine needs a little polish. The issue here was the dirty wheels and the skids used to get over stairs and entry sills. First, coming into the house the skids took all the paint off the entry sill where ever they touched. Then he approached our stairs to the basement with our newly refinished floors and the bull nose at the top of the stairs. I asked him if his machine was going to leave marks on the wood. He said probably. I told him that just was not going to happen. I provided several layers of paint drop cloths to cushion the skids. The question is, why wouldn't there be a procedure for protecting my floors? Had I not been there we would have had permanent (and unnecessary) scratches on that bull nose. We repainted our entry sill after the technician left. The second issue was the dirty wheel. I mean, how can wheels get so dirty that they left tracks in both directions on floors, carpeted stairs, and off white carpet downstairs. We cleaned all of this after departure, but you would think that cleaning wheels would be a standard procedure since those are going to predictably soil any home they enter. Finally, the technician's heavily cleated boots had mud in the cleats. Not excessive, but some mud that left mud clots behind. I picked them up with my hand as they occurred. I pointed this out and he put booties on briefly. Obviously, my concern is for the care and cleanliness of our property which seemed somewhat foreign to our technician. Is this the standard for Roto Rooter? I doubt so with the company being as popular and effective as they are. I usually tip my technicians quite well. Not so this time.

That being said, I thought the result of the work and the value provided for the money charged was very fair and would use this company for my needs in the future.