Roto-Rooter Plumbing & Water Cleanup

Gabe H.

This company is working in a front yard 6 houses down from my house. They drove their excavator over everyones lawn to get to theit project destroying all of our lawns on the way. Instead of driving it on the street to the house, the person drove it on our lawns. I just spent a lot of my time and money growing grass over the past months for them to destroy. I wish I could give them 0 stars.

Keith B.

I needed a water shut off valve replaced for under my kitchen sink. It is like $25 in parts total. They wanted to charge me $650, which is completely outrageous for like 45 minutes of work.

Soudary K.

I called Roto Rooter on Monday morning after seeing water come up my drain while doing laundry. There was no trip fee for them to come out to look at it, unlike some other company. They sent over Chris right away that morning. Chris did a fantastic job in evaluating everything and explaining the issue at hand to me and what need to be done. He did his best to clear my drains and answer any plumbing issues I had in the home. He provided excellent service and I am happy knowing I won't have any drain blockage or water problem for awhile. This is my 2nd time using Roto Rooter. Their pricing was reasonable. I would use them again for any plumbing issue in the future and would recommend them to anyone.

John H.

Still waiting on someone to take actual responsibility for a messed up main drain sewer line install. Only been installed for 6 years and failing to drain correctly. Constantly back ups in the basement. This company is a rip off. Plain and simple, they could care less about any of their work. No quality standards, extremely poor customer service and don't call us we'll call you attitude, but the never do. No response what so ever and bad warranties. Avoid them like the plauge. ??Don't let them near your home.

Hugo D.

Our kitchen faucet started leaking so we called to see if it could be repaired. The individual that came said it could not be repaired and that it would cost $400 for labor to change it out, plus another $200 or $300 for a new faucet. $400 for 30 minutes of labor?!?!?! That is completely ridiculous.

Philip P.

Horrible. Nice to you in the beginning. After while you can't even reach the project manger. We had some water mitigation issues, had to reach out because fans were left on for over a week.
and response I get, ""yeah, please turn off the fans"" lack of professionalism, oversight.

Jason G.

There are AT LEAST 3 separate Yelp listed Roto-Rooter businesses within the Kansas City area. It is hard to know which one YOU are working with. No matter which one you are looking at here on Yelp they all have have substantial but varying negative reviews...and those reviews are responded to by the same 'business managers' from Chicago. Given that these Yelp reviews for several differing Yelp business listings are all handled by the same corporate managers.... I'll leave reviews at as many of these as possible to that you the consumer will BEWARE! They won't quote even general pricing over the phone but will assess in person at no charge. They will book your appointment for a specific date/time only to delay substantially until you are desperate. They will then arrive and quote approximately twice the 'typical' or expected already high fee but will quickly reduce that quote (only marginally) if you balk. They will instill fear involving other potential (but non-sensical) problems within your underground plumbing systems while completing your line clearing and let you know that they will need to send a 'field supervisor' to quote you for additional unnecessary repairs. This is a scam as 'old-as-time' and I feel very sorry for unsuspecting, elderly, or desperate consumers who are being raked by a company like this. Have no doubts that Roto-Rooter is NOT the right choice. Save yourself and call ANY locally owned drain clearing or plumbing professional before you give these scam-artists your business.

Tabitha G.

I can't say enough good things about this company. I left a 5 star review for Aaron on Google, but was not able to leave anymore. I work for a water restoration company and while gutting a bathroom, a chuck of plaster fell and broke the supply line to the toilet. I called roto rooter and they sent Jonathon out. He was extremely friendly, and fixed it in no time! Today at 2:00pm, the pipe broke in a different spot, so I called Roto Rooter. They said they could have someone out in a couple hours. I really didn't want to wait 2 hours plus the time to fix it, because I have to place the drying equipment after they're done. I called every plumber on the first 2 pages on Google and a couple places said it would be 3 hours before a someone could come out, but the rest of them said they were booked until Tuesday. I called Roto Rooter back to schedule emergency services and I was so happy when they informed me Eric was in the area and was on his way. This is a holiday weekend and Eric went above and beyond to really help us out. He replaced the entire line with a copper line. So far, all the plumbers that Roto Rooter sent out to us has been extremely friendly. If your looking for a great plumbing company then give Roto Rooter of Overland Park a call!

C G.

Needed a bathroom sink unclogged. They came out and quoted over 300.00. I searched the web and got it done for 49.00. Crazy high price from Roto. Shop around before going with Roto.

Kelly M.

Some sketch employee came and quoted me some insane amount then proceeded to continue to add to the quote by thousands every few minutes. Started at 1500$ then within 10 mins turned into a 10k$ job. But then offered to do it for 3500$ cash on the side- if I waited for his day off.... Very unprofessional, I was super uncomfortable, and now I don't know what the actual true quote is. Liars and thieves, better watch your back and your wallet.