Roto-Rooter Plumbing & Water Cleanup

Patrick W.

Called them to unclog a bathroom sink on New Years eve. The price wasn't low - it was $239 (minus a $40 coupon I downloaded from their site) - but the tech, Derek [tech #4394], was great and got it done quickly. He was super friendly and knowledgable, and he cleaned up after himself, which is more than I can say for the last guy I had out to clear a sink drain. The price was fairly high, considering he was there less than an hour, but also when you consider it was a Sunday and a holiday, it seems pretty reasonable.

Tiffany M.

I had roto rooter come out to snake my basement toilet. I usually have roots that need cleared on occasion. They charged $350. Two weeks later my basement plumbing was doing the same thing. I called roto rooter. They told me over the phone they could come out again at no charge. They arrived at my house and said there would be a charge. Because the problem was not fixed and they were going to charge me again for the same problem, I would not recommend this company.

Michayla H.

Great service, fast and friendly. Service technician was personable and offered several options before we committed to an option. We also needed a technician to come quickly and we were able to get a technician the very next day.

Kent D.

Roto-Rooter is prompt and very communicative from initial call for help until problem is solved. Called early on a Saturday afternoon and received same-day service within a few hours.
Technician Jeff was very efficient and friendly. We highly recommend Roto-rooter for your plumbing emergencies.

Mark R.

The Roto Rooter Team really helped me out and I really want to thank Tim M for a job well done. Plus he was just a good worker and explained everything to me. Thanks Roto Rooter.

Mark R.

Jimmy M.

A washer in my shower cartridge broke and as a result the shower wouldn't turn off. Took the guy all of 25 minutes to replace and I get hit up for $300 bill. 200 for labor, 100 for parts. Apparently they have a $200 flat rate for labor, which is absurd. Equally ridiculous is the $100 I paid for a rubber washer. Roto-rooter will never get my business again.

Update:
After expressing my concerns above, was discounted $40. Better than nothing but still feel like I was rolled. I'm all for paying plumbers. It's a dirty job and takes a high degree of skill. $100/hr would be reasonable; $200 for 25 minutes of labor is unreasonable.

Matthew W.

Called for a drain clogged in our basement furnace room. They came 3 days later after continuously telling us they would be there in a few hours. When they came they unclogged the drain promptly, and referred us to their water restoration service.
This was a terrible experience where our home obviously suffered more damage because of the delay.
It's really hard to find a plumber in an emergency, especially on the weekend, we could have found a different one if they would have told us it would be 3 days.
When they came and fixed the clogged drain, they didn't bother to look at the sump pump. I am calling another company to check that, and will happily pay them to service the drain yearly.

Steve R.

Our plumber was very friendly and did a good job of giving us options to fix our problem.

J K.

Pleasantly surprised that I didn't have to take off work or pay a holiday fee for coming on a holiday to do the work. Fast and efficient.

Jenn B.

Called for a blocked drain and a cracked pipe under the tub. Service was quick as usual. The guy they sent out caused an electrical problem in the house when he plugged in his snake machine, few different stories of what happened there but the company kindly recommended we get a electrician out for safety sake which is appreciated. The drain cleaning that took 45 minutes from the time the drain 'specialist' came out to when he left including time for discussions with his boss about the electric problem and an explanation that a plumber would have to be called to solve the issue of the cracked pipe cost $234. The problem isn't even solved. I have done business with this company several times over the last 10 years. Lots of choices in town, I'll call someone else next time (or really this time since problem wasn't solved). Feel ripped off. 1 star for the manager caring about the electrical problem even knowing he was losing a customer.