Roto-Rooter Plumbing & Water Cleanup

Miguel I.

Overcharged, RIP-OFF, Theft
I don't recommend Roto-Rotter Plumming, in fact I warn you to stay away from them.
I had a leaking pipe in my house basement which was easily accessible. After a half done inspection, they informed me that I had to replace the main shut off water valve and the water pressure reducing valve.
They charged me $2,500.00 for less than 5ft x 3/4"" PEX pipe/tubing , 3/4"" main water shut off valve , 3/4"" water pressure reducing valve and a minimal amount of hand digging through soft mud. This job was done in 2 hours. Again, $2,500 for this fix. Absolute theft and an embarrassment to plumbing work.
After repeated requests, to their reluctance, I received a long invoice which utilized big words, which were both unnecessary and misleading terms. I feel robbed by this company and hope that many others see this review and are able to save themselves from a similar situation to what happened to me.

J S.

VERY EXPENSIVE, MISLEADING AND DECEPTIVE PRACTICES
An associate came out and put a $5 part on my sink. It only took 23 minutes in total to complete the simple repair and they charged me nearly $300. I asked the associate what there hourly rate was and that person explained that they charge flat fees for repairs regardless of the amount of time it takes. This was not disclosed to me when I asked the booking associate to provide a summary of there fees at the time when the appointment was set. The associate who made the repair also disclosed that they receive a commission and the more they mark up the charge the more they receive. The associates are essentially incentivized to overcharge their customers which I believe to be an unfair and deceptive practice. The bill is very vague and does not provide a breakdown of costs. I will never use Roto Rooter again.

Steven F.

Overpriced, lousy detailed work, leaves mess, no detailed yard clean up. Not part of corporate. Independent vendor. Will take advantage of your business.

Shavon W.

They are Very kind, professional, and knowledgeable about plumbing issues and they always have great technicians and plumbers that will come out, fix the problem, and thoroughly explain everything that needs to be and have been done!! Josh is one of my favorite plumbers!! I highly recommend Roto Rooter!!

Sheila D.

We live in a duplex in which the other side had a leak so the landlord called Roto-rooter, the crew came out fixed their leak and dried everything out and discovered that we too had a leak. The leak was fixed on our side which then was discovered there was a lot of damage. Matt and Carlos did and awesome job and keeping us informed on every step of the way. Both were very professional and friendly. Now we are just waiting on the rebuild team to finish but Matt and Carlos went above and beyond to help us through a stressful experience. If you need some water restoration, request these 2 they are the BEST! Thanks guys for all you have done for us!

Michael G.

I had what appeared to be a blockage in my main drain line. Roto rooter snaked the pipes and diagnosed the issue as a blockage caused by a cracked pipe due to tree roots, which voided coverage by my home warranty company. That cost $500. The tech quoted me a price of $2,000 to actually dig up the line and repair it. I had another company come out less than a week later and they found that it wasn't a tree root but an issue due to the sidewalk settling that had actually snapped the line. This other company snaked the line, diagnosed the problem correctly, and dug our and repaired the line for less than $400. Roto rooter's prices are outrageous and the work did not solve my problem. Never again.

Stephanie K.

After my daughter's homeowner's check came in, suddenly the bill appeared from Roto-Rooter for the exact same amount. They didn't finish the job either. They tore out a wall, a kitchen cabinet, and the kitchen floor tiles, brought in some fans to dry out the place from a leak in a pipe...all to the tune of $10,000.00! They replaced nothing! How can that amount of work, requiring no specific skills and no materials, cost $10,000.00?! They had all the information about my daughter's homeowner's insurance, so they had access to the amount it would pay. Can you say insurance fraud?!!! We will be contacting the Better Business Bureau.

Jamie T.

This is the best company and the employees are great! I will never use anyone else. Jason with water restoration and Chan have been life savers!

I highly recommend calling Roto Rooter Hickory first!

Sam Y.

We had drainage issue on the new house we just bought. We call them after hours to see what can be done. They were quick on the call back and provided excellent service and answering all of our questions. Came out the next day and did a amazing job unclog our bathtub drainage. Thank you

Dallas W.

I called Roto-Rooter this morning for a plumbing issue. My kitchen sink was completely backed up. Jay came to the rescue immediately. He solved the issue for a very fair price. He was professional and didn't mind my asking loads of questions about how the household plumbing system works. I will forever use Roto-Rooter for any plumbing needs I have. From the first call to the moment Jay left, the company was nothing but professional, courteous, and understanding of the issue.