Roto-Rooter Plumbing & Water Cleanup

Charles Edison R.

I hired Roto rooter to fix my sewer line. At first we had alittle misunderstanding but I would have to say that Mr. Ned Cambell provided me with the best customer service I had ever experienced and saved the day by sending back his best crew led by Sean and fix my plumbing problems in no time! I am now a happy customer.

Brendan M.

Roto Rooter.... I will never use these guys!

Called at 1130AM. Got scheduled between 4-8PM that day. Ok no problem I'll wait. My water shut off for my toilet wouldn't turn off completely. So I figured I'll have them install the new toilet as well.

Well my guy arrived at I'll say 10:45 PM. Almost three hours past the deadline of the original time given.

My price I was given..... $500 bucks! Yep! 500 bucks to change a 25-30$ valve and install I toilet. I have a bad back so it would have helped me out a lot. I won't ever consider these guys again because in an emergency they ain't gonna cut it.

Only star I'll give them is the technician that showed up and was very nice and professional. That's because I can't give them a 0.

Michael S.

We called them to come out and fix a pipe under the kitchen sink that burst. The employee showed up that next day, looked under the sink and told us it would be between 600.00 & 800.00 to fix it. I asked him why so much, he said that he might have to take the wall out behind the pipe. I asked him how long his work would be guaranteed for. He told me 6 months. I couldn't believe they would charge this kind of money for a minor repair with virtually no guarantee. We declined his service, he told us if we change our mind to give him a call. I asked him for a business card & went out to the vehicle and gave it to my wife and left. She in turn called our son, who lives 1 state over told him what the problem was. He & my brother in law showed up that afternoon. He accessed the problem, we went to lowes & home depot for the parts. In short the parts cost 43.98, it took 1 hour & 15 minutes to fix. The next day I called his office to let them know about how this guy was trying to overcharge us, he began to transfer me & put me on hold. Finally I got tire of that game, and begin to report it on every site I could think of, and to warn people about roto rooter. If you want to get had, call roto rooter and away goes your money down the drain roto rooter.

Dawn B.

It was easy to schedule my home visit online, my technician Shawn arrived early (called first to make sure that was alright!) and then spent time explaining all that he did. He found the problem was on the City side of sewer and told me exactly what to say to ensure a quick response from them. Within 1 hour, I had a City technician arrive and it went exactly the way I anticipated because Shawn was so thorough. Roto Rooter was punctual, courteous and a very calming presence at a time when I thought we might be looking at potentially thousands of dollars to repair our system. Thank you!

Meghann P.

Just received bad service from this company --both technician and manager were horrible. Received service back in February and the technician only snaked the outside outlet and left. My dad insisted he checked inside to see if there's anything wrong with the sink and tub as the water also leaked to the carpet somehow and the technician refused to check and stated, ""that's a whole-bother issue"" and left. A month later, we encountered the same issue and the technician now finally went in and discovered the problem inside and charged separately for it. If only he had assessed the issue at hand the first time we complained, the problem could've been fixed then. These people just want to take advantage and have several trips to be able to charge more instead of fix them initially to avoid other issues. They used to be our go to plumbers but never again. Will definitely go against recommending these people.

Also, received a call from the manager who had a very irritable tone and insisted that the technician is very thorough and that we should just agree to disagree and kept pointing out the huge discount they have given us... basically to be grateful. Apparently their protocol is just pick a spot to fix and let the rest go to shit so they can be contacted again.

Monica S.

By far the best plumbing service I've ever received .. I called them twice within a 3 day period .. for 2 different houses ..same problem ... they were very professional, on time , friendly and courteous... what I liked most about both services they were honest and fair .. I will call them again for service .. thanks again

Joshua M.

Roto rooter came through again for me as far as fixing my problem. The plumber was nice and proffessional. They missed on a 5 star due to having to re schedule for the next day and not giving a very considerable discount (15%) for the inconvienience.

Lyn F.

Nice service from Roto-Rooter yesterday. I called at 10:30AM, was given a service window of 11AM - 3PM. They called a couple hours into the time to confirm they were still tracking my service and said plumber would be in touch soon. He was. Ended up having to clear main sewer line - $$$ but they gave me the quote up front and based on my research it was competitive. Work was done cleanly and quickly - nice guys (Wayne 108, Mike).

Traci T.

Came out within 2 hours as promised, free estimate as promised, the $315.00 to snake a drain was high I though but what is one to do when they are standing right there ready to clear the drain. Gave a 6 months warranty on the work that it wouldn't clog up again, I should hope not!!!
he was very friendly and informational about trying to make sure it never happened again.

Denise R.

I would like to say thank for all the good job. This company are awesome and very helpful. I recommend this company to anyone. Five star for me.