Roto-Rooter Plumbing & Water Cleanup

Rebecca G.

I wish I could pick 0 stars, but unfortunately it's not an option. I have a leak (and still do currently!). I called them to set up an appt w/ the leak specialist on a Friday night and they gave me a Sat appt. at 8 AM. Sat rolls around... nobody comes and then they call around noon to tell me ""that there's nobody available"". They reschedule me for Sunday at noon. Guess what happens? Around 1 pm, they call me to tell me that there are no leak specialists working that day. I bite my tongue and ""re-reschedule"" for Monday at 6 pm... I'll give you one guess what happens next. They are 0/3 with the appointments. Right now I'm under the assumption that this business doesn't really exist in New Orleans.
Update: 5 days later they finally show up. My leak is intermittent so it wasn't actively putting out water at the time. Here's their mind-blowing ""leak specialist"" assessment....get ready for it, ""please call and make an appointment when you're experiencing an active leak"".

Jeff L.

I called them because they advertise free estimates. DON'T BE FOOLED! You pay for that estimate by their over-priced service. IF I had gone with one of the others I had called I'd have saved at least $100 !!!!! Tech said the job would take 2 hours and quoted me $349. I asked what happens if he didn't take 2 hours to which he answered it would take that long. Whada??? Should be based on actual time spent. DO NOT USE THESE PEOPLE!!!!!!!

Kathy M.

Sunday Afternoon 9-25-2016.
Both of our kid's drains were clogged.
Called Roto Rooter, repaired in about an hour
Nick did a good job and was very professional. Technician # 2695
We will use them again.
Mark R.

Denise S.

Thank you to Devin Jones for coming out right when we called! he was nice, efficent and very professional. - maritech commercial

Tracy O.

Scheduled at 2 pm and I waited until 6. When I called back they said they had never sent a crew to me at all.

Alicia M.

What a joke! How is a plumber supposed to fix drainage issues without cleaning the vents. Then, after coming back the second time to clean again, they send out the guy with a camera and he presents me with a 5500 dollar estimate to replace the drain pipes. I went to Home Depot and rented a snake and cleaned out the clog with no more problems. I don't quite understand why I paid 450 dollars for a job I ended up fixing myself.

Bran M.

I called Roto-Rooter in the morning and Dureil showed up on time and fixed the problem in no time. He was extremely thorough and explained everything to us so we understood the problem. I have used them several times and I always feel like I am in good hands and the problem is fixed.

Judith O.

I really don't like to give bad reviews but I've been consistently calling this company to resolve an issue that they created for weeks and still no response. I had a tub issue where the handle was broken back in June. The plumber that came out responded quickly and switched out the fixture in a few hours the next day. Fast forward to the first week of November, where I realized our ceiling had water damage due to a leaking tub from the changed fixture from a few months ago. I left a message over the weekend and that following Monday, Michael, the regional manager came over to inspect the issue. He assured us that he held his company responsible and will fix the issue. One of his technicians was able to tighten the tub fixture and we were told to monitor the issue. 3 days have passed and we haven't seen any drips, so we called back a few times to figure out what is next steps. They then sent someone to look at the water damage and then that person left. Again, no follow up! I had to take the initiative to call a few times and they then sent someone to set up a dehumidifier to remove the water moisture from the ceiling. Someone came over two days afterwards to pick up the unit and that's the last I've heard from them. This was before Thanksgiving. It's been 2.5 weeks now and I've been calling and calling, and no one can give me the common courtesy to pick up or respond to my phone calls. My tub has been exposed for over 6 weeks with the tile slab removed and it's just sitting in my bedroom. I don't dare to seal it back up because I still have an entire brown spot on my ceiling! It looks like customer service is quite active here, and I would love to see if someone can better assist me.

Sofia M P.

I woke up to a river in my kitchen and laundry room. I couldn't pinpoint where the leak was coming from. So I called Roto-Rooter and they sent one of their finest, Darrel. From the second he introduced himself until the moment the job was completed, he was the consummate professional. He took the time to explain everything that his expertise had found and even had the humility to consult with someone with more experience to make sure that his assessment and findings were correct. I will definitely call this company again and request possibly one of the best customer service providers I've come across in years! Thanks so much.

Christina D.

My service technician was Amos and he was extremely efficient and professional. He arrived at the scheduled time, walked me through my options and didn't make me feel like an idiot lol. I'll definitely request him in the future