Roto-Rooter Plumbing & Water Cleanup

Collene M.

DRAIN CLEANING $433.35 Called to schedule an appointment for a Sunday was told they do not (up-charge) for the weekend. Just wait till you get the pricing though.. Tech was really nice but the service was $433.35!!! He unclogged hair from a drain that took 20 minutes to complete. I called the manager Mike, he was asking questions like maybe they have to pull the toilet off to get to the drain or maybe they have to get on the roof. Then provided a line about the cost is expensive due to their insurance etc.. So let me get this right. Your basic service (20 minute drain cleaning) is $400.00 per hour.. They should tell you that when you make the appoitnment also. I reached out to corporate already which sent me to Mike. Soooo I will do what I can to help make others aware in the area of these outrageous prices he is charging because he will keep doing it as long as he can. I have already came across similar reviews. Shame.. There are too many people barely making ends meet, hopefully this help them from getting caught up with these price-gouge prices!

William T.

Our upstairs toilet tank was pouring water & we were unable to completely shut water off. It flooded into our kitchen coming through the ceiling into our cabinets. We called Roto-Rooter before 8 am when they open. Received call back after 8 & was told a plumber would come between 3-5 pm. Received call from office @4:45 pm informing a plumber would be here within next 40 minutes & would call back. Never received call back. When we called a plumber called back saying we weren't scheduled. Needless to say no one came!!

Chris R.

Lucky did a great job repairing my shower drain. I have used the company several times in the past and the techs have always been professional. Pascagoula customers be aware you are charged a $45 service call for being out of the area. I may try to find a local plumber in the future because of this.

Tracy F.

I'm very happy with my Roto-Rooter experience. I had clogged my disposal and my sink and it was way beyond my ability to fix. We called and they sent Jacob right over to deal with it. He was pleasant and knowledgeable, and very quickly got everything going again at a reasonable rate. Thank you so much!

YelpReviewer M.

I will be calling them for all of my future work and recommending them to anyone looking for a first class plumbing job. Very happy customer!!!

Rebecca G.

In February of this year, I called Roto-Rooter to unclog the bathroom drains for me. They sent someone out right away- K. Graves, because he had a cancellation. He originally quoted me around $450, then increased it to $780 when he decided he would have to level the piping outside. He partially unclogged the drain, left in the middle of his work, with the doors to the back of the van flying open. He uttered no word to me about why he was leaving. About 45 minutes later, he returned, and went up on the roof. After being at home all day, waiting around 3-4 hours for him to do this, he finally was done. Then claimed he would have to add """"a couple more hundred bucks to the bill since he had to do some extra work."""" I told him that he KNEW that was not right or fair to me. He should have communicated the extra fees BEFORE he went up to the roof to do the work. He did finally complete the work, but his customer service was awful. He was extremely rude and unhelpful, and I felt that he was dishonest about the cost of his labor. I called the office to write a formal complaint; it does not seem that they took that seriously. I would NOT RECOMMEND using their services for the GULFPORT, MS area. Try to find someone else, please! Save yourself a major headache.

Randy C.

I'd give 0 stars if I could. Guy came out and barely did anything and charged us a fortune. He scoped not even 10 feet of pipe to tell us our septic was full. Was lied to multiple times what the final price would be. Manager there was absolutely no help and obviously doesn't care about the business. They should be clearer on their prices and services then taking advantage of the homeowner.

Candace J.

VERY happy customer!! The office staff is top notch and soooo responsive & helpful! Then Mike came out and cleared a backup for my tenant and made my day! He also noticed a loose tub handle while there and fixed that quickly as well. I usually don't call big name franchises bc of all the fees, but that wasn't the case at all. Reasonable, fair, dependable - what else do you need!? This my Ocean Springs plumber from now on!

D H.

Great service at reasonable pricing 24hr services with friendly plumbers also available on holidays

Linda W.

It's a shock when you buy a house only to find out a month later that the shower is draining slow and the toilet starts to back up. Add to that terra-cotta pipes that are 100 years old and it's a recipe for disaster. Past handyman work from the previous owners only made things worse.......until Josh (and Kurt) came along. Although it was a bigger job that we expected, Josh walked me through it every step of the way (better than any YouTube video as I watched over his shoulder) and he worked until after dark on 2 separate days. He even came back at 10pm (after coming from another large job) to hydro-jet and clear out our main line. I can't say enough about the guys. We spent more than what we initially hoped for but they ran into issues that none of us expected. Large conglomerates usually charge premium fees so I tend to shy away from them however these guy really took care of us and in the end it was very fair. I would recommend Josh (and Kurt) and this particular Roto-Rooter to anyone needing a great plumber.