Roto-Rooter Plumbing & Water Cleanup

Karson R.

Had them come out to our house, built in 1954, for a basement drain backing up. The man came in 'cleared' it and left all within 30 minutes. Thinking that was quick and great we didn't think about it again until 2 weeks later it backed up again. Since they offer a 'warranty' on their services we called them again and had them come out. They reminded us that if they found anything other than what they found the first time they would have to charge us. After the tech being there for over an hour told us that he would have to charge us another 300 to run more line and other things.. Apparently the first time a tech was out he didn't run the line far enough so it was never really fixed the first time. He then proceed to explain to us that to completely fix the problem they would need to do an estimate that would cost in the ball park of $300 to $500. (which I have NEVER been charged for a estimate before). He believed that the real fix would cost somewhere between $10,000 and $15,000 to completely re-do our line out to the tap. After getting a second opinion we found out that there was NOTHING wrong with our line there was just tree roots growing in them and there was no need for a $10,000 fix not to mention their HORRIBLE customer service!! Needless to say I will NEVER use them again. Say as far away from them as you can!

Steve M.

While I was installing replacement drinking water filters I bumped the old sink chrome drain. Because it was so corroded on the inside it just fell apart. At that time I could see that the drain needed a good cleaning. I called Roto-Rooter & they arrived with in one hour. Antonio the technician was very congenial. He cleaned the drain & replaced any & all parts to make sure that there were no leaks. It was close to just one & one half hours from the time I called to the time Antonio finished. I have used Roto-Rooter for cleaning drains to installing sump pumps & total drain lines. On every occasion the have done a professional job with a personal touch.

Joe C.

James came out late on Friday and got the drain clear - 137' out.
Very pleased with his service, information and help!

Jill P.

For my Columbia, MO house, I used the Jefferson City-based franchise group, and Derrick arrived when scheduled as an emergency. The work was superior and price fair for the work performed late on a week-end.

Rob B.

I've been using them for ten years. In the past 2-3 years their prices have skyrocketed (on he order of 50% increase), at least for routine maintenance that I use them for, and I will likely be looking for a lower priced alternative for this service. However, they are efficient and friendly, do a good job, and and I have no complaints about their service.

Lexy B.

Roto Rooter got the job done, so I have to give them more than one star in that regard. They also had the forethought to not only fix the clog in my sewer line, but to test for moisture under my carpet. I was disappointed in other ways, however. The technician came across as unfriendly with my sister when she forgot he was downstairs and used the kitchen sink. When I was informed that there was moisture under the carpet in two of the closets, I was quoted $1,000 for them to remove the carpet and padding, dry the area, and replace the carpet and padding. That's a lot of money, so I decided to check it out myself. The technician was right, but the water damage was much less extensive than the way he made it sound. I removed the soaked carpet padding altogether (since they're in closets, I'm not going to replace them), and left the carpet propped up next to box fans to dry overnight. It cost me $0 instead of $1,000, and I have complete peace of mind that there is no longer any moisture in or under my carpet. That part of the whole experience felt kind of shady. Other than those two red flags, the technicians were friendly and professional. I'll probably try a different plumbing company next time, though.

Deidra L.

Roto-Rooter did a good job taking care of our problem. They were able to fit us in quickly, and did what we needed them to do. We called them based on the recommendation of a reliable plumber friend of ours, so we know they can be trusted.

The only reason they are ranked at three stars instead of four or five is that they are so very expensive. They are obviously the most expensive plumbers in town, but it is very possible that you get what you pay for.

AJ B.

Positives: 1) Technicians show up on time. 2) Technicians have fixed both of the drain issues I have had in the past 6 months. 3) Technician are polite and explain the issues well.

Negatives: 1) When you schedule via the web form, they don't call you to confirm the booking. I consider this a major negative, because who knows if your booking request has been seen or if it disappeared into the ether. If I have to take time off of work to meet a plumber, I want to be sure he/she is going to show up. 2) On most recent visit, technician showed up in shirt with about a dozen holes in it.

Neutral: It is expensive to have the work done (they quote ~$180 as the starting cost for snaking a drain), but having drains that work is pretty important and they seem to get things fixed right.

Karen W.

Professionals who walk the talk and get the job done on time and on budget - with a great attitude. Seems like just common sense that a company would do all these things - but few do these days. These gentlemen were a breath of fresh air - no pun intended.

Kelsey F.

I was shocked that I was able to request a job (online which was awesome) for the same day and they called and said they were sending someone over exactly when I requested. Dave, our plumber was awesome, informative, prompt, polite, and explained things every step of the way so we knew what he was doing. Having dealt with a number of different contractors while we've been renovating our house, Roto-Rooter was by FAR the best experience we've had with any of them, and now everything is working perfectly. Highly recommended.