Roto-Rooter Plumbing & Water Cleanup

Aj H.

I had them come out for a sewage backup and to clear the line. Turned out I needed to have a city inspector come out and meet with my tech from Roto Rooter. I have had 3 appointments with the city inspector and Roto Rooter to meet to get my issue resolved and Roto Rooter has failed to show up and each time and didn't even give me a heads up they wouldn't be able to make it. The city inspector has waited outside my home 3 times now for an hour waiting for them to show up. What makes it worse is I have already paid for their service so now I'm stuck with them... definitely don't pay until they have done EVERYTHING they say they will do. Customer service has for the most part been incredibly rude and not at all remorseful for no showing. I never post reviews, but this by far has been my worst customer experience I've ever had.

Chase G.

would give 0 stars if possible. the communication in this company is beyond horrible, good luck getting ahold of anybody. We had to show up to their office to even be spoken to.
if we hadn't had enough trouble before they finished our project, they decided to charge us an extra $3,250 a week later. Absolutely ridiculous

Enzo M.

I would give no star if i could, they canceled my appoinment twice, this is for a commercial business service, they advertise clearly on the website that they do backflow prevention service, that why I called them. After 2 cancel appointments with no call, they told me they no longer do backflow prevention. They have wasted 2 days of my time. Thanks Roto Rooter of KC! Horrible experience.

Renee W.

Reached out to get services, and explained that I oversee and Isl with clients with special needs and disabilities. With that being said I was ensured that they'd be able to accompany me in my request for immediate service. I reached out to them at 6:55pm the hour is now 9:31p and just recently nit 5 mins ago they stated unfortunately they would not be able to service me this evening , and wouldn't be available until 11a-3p. I was very displeased with the assurance they would assist as needed because if the clients I serve .

N W.

1 star or less if I could. Extremely over charged! Main line sewer clean out and camera inspection $1200. Prices from $9200 to use some special tool to scrape out build up and clean other lines to $10,000 to replace pvc pipe under basement and then $5900 to run a new pipe to the end of my property for outside clean out. The last price was negotiable by $2000 in a few seconds and thats when it hit me these guys are crooks!!! Hire local, I didn't because I had sewer and didn't think they could respond as quick, I was wrong.

Q E.

Check out their reviews on the Better Business Bureau. I won't recommend this company to anyone, ever, ever, ever. The short-and-sweet of it is I suffered a high-pressure sales pitch from them that amounted to nearly 20K of services proposed to address three ""collapses"". Part of that fix included jack-hammering into my kitchen floor followed by hand-digging a 6ft hole into the ground to replace pipe (In. My. Kitchen).

A different company who--unlike Roto-Rooter--respected my property and did not leave a mess, concluded that all I needed was my line cleaned. Do the math. I paid $100 for ""labor"" with Roto-Rooter prior to the actual ""work"" that they'd proposed, which would follow their initial visit. So I basically paid Roto-Rooter $100 for scaring me, misguiding me, leaving a mess of their tools and of the stinky roots they'd pulled from my line in my yard, and for leaving their line stuck in my bathroom pipe. And then I was left with a bill and a drain that still didn't drain. Thankfully, SNAKE-AND-ROOTER (a very, very different company)--is in the business of making customers, not just making money. They came out to offer a free diagnoses, surveyed the length of my line, unclogged my line, showed me that there were NO visible breaks. And informed me that one of the ""collapses"" Roto-Rooter had reported was actually in a section of easement that the city would take care of, had that actually been the case. In other words, even if there had been damage there, I would not have been responsible for paying for it...IF I was aware of the city's service.

This is one of the worst experiences I've had when it comes to dealing with people who are so willing to damage others for their own gain. I hope this review helps someone avoid similar experiences. Also, please KNOW THIS: Missouri law provides customers a 3-day cooling off period after signing an agreement for a large purchase. Look that up. Know your rights there, and also know how companies might try to revoke your right, there, as well. It's all a life-saver.

MaryAnn C.

Our basement drain overflowed and seeped water into the finished areas. The guys at Roto Rooter including Anthony, Dan B, and all the friendly staff who called to check on us and provide updates, including the manager, were absolutely phenomenal. They were prompt, thorough, and beyond helpful. We will always call RR first if we ever need plumbing services again.

Emma W.

If I could give zero stars, I would. Rarely have I gone out of my way to write a negative review. Where to start?

Our faucet was leaking under the cabinets below the sink. I already knew it was probably just a matter of repairing or replacing the sprayer hose, but wanted a professional's perspective to be sure.

They told me someone would come out at 2 p.m. and that they'd text me when the plumber was 30 minutes away. Come 3 o'clock, nobody shows. Around 3:30, I get a knock at my door. A man is standing there wearing Roto Rooter attire. I said, ""weren't they going to text me?"" He explains that he is not the plumber, but the area supervisor. Mind you, I am a woman and was alone in my home. Forgive me for being skeptical and feeling very much on my guard given the kinds of schemes people are up to these days. I felt deeply uncomfortable and downright scared given that he had shown up in an unmarked car, no company logo, etc.

He comes into my home and takes pictures of my sink, and the area around it, then tried to convince me to pay extra for drying out where the water had come through??? Hilarious. There was not THAT much water. He doesn't even really explain himself as to why he is here, except that he is not the plumber. So I'm understanding that he's here to assess the situation and coach the plumber on how much to charge me, all the while looking for little extra things to upcharge me on. Absolutely unacceptable.

The plumber doesn't show up until 5:30 p.m., 3 and a half hours late, seemingly stoned, with an IDGAF attitude. He looks at my faucet for about 5 minutes, confirms what I already knew to be true (it's a matter of replacing the sprayer hose which has cracked) and proceeds to tell me that it's going to be THREE HUNDRED DOLLARS plus parts. I already know these parts are $15-$20 on Amazon/Lowe's/Home Depot. Needless to say, I declined the offer and found the part myself. We will be replacing it on our own, and saved $300.

If the price hadn't been highway robbery, and the service hadn't been awful, I would have had the professional do the repair. This quote, however, did not sit right with me.

Long story short, trash company with trash employees. I will never call them again.

Travis R.

I had a toilet overflow and their plumber did good for the most part but our biggest problem is with the water restoration department. We had a class 3 sewage situation and the response time was terrible they didn't go deep enough and contaminated other areas of the house. We had an expert come in a review their work and we come to find out they only cleaned up about half of the mess and at this point a lot of time had passed so they caused us additional $27,000 in damage. Now they are trying to make me pay the $5,000 they charged me for their poor work. I don't have any additional funds from the insurance at this time and they're treating me and family like it's our fault. So that's what kind of company your dealing with they don't stand by their word and they don't do good work plus they like to try to intimidate people into paying a bill for a job that wasn't even done right!

Nema M.

Rude/Poor customer service and no show plumber. After being told they were in route twice.

I made a appointment online. For between the hrs of 4-6pm. Online Confirmation email stated I would be called before my appointment telling me they were in route to my home. At 3:40pm they called me. She said they dispatched a plumber to my house and they were in route to my house should be there in a hr.. I Said okay thank you see them soon. Well it's had be over a hour and half. It's now 5:45 so I decided to call the number back. I received the same dispatcher that called me. She says hello I say hello. I then proceed to ask if they were still coming to my house. She the said ""Ya Ok! (Click)"" this dispatcher just hung up on me! At this point I am a bit mad as I was going to ask for a time estimate as it was getting late. Now it is 6:00 I have decide they are not coming to my house so I go on about my evening. I sit down to eat my dinner at 7:00pm when I see I am getting a phone call from roto rooter so I answer. It The same dispatcher. She says ""hello is this Nina"" i said yes. She then says "" I have a crew on there way. Oh wait I mean there running late."" I the proceed to say I figured they were running late as my appointment was between hours of four and six and it is after 6 PM. I also figured they were not going to show when you hung up on me. I said I know longer want your service goodbye.