Roto-Rooter Plumbing & Water Cleanup

Gina R.

I scheduled an appointment to have Roto-Rooter clear out my kitchen drain, as the sink was clogged/backing up. It was very convenient to schedule something online. They called about 30 minutes before the technician arrived at my house, as promised. The technician was knowledgeable and professional. He successfully did his job and explained to me what was going on to cause the clog in the first place. Overall, a very pleasant experience, and I'll definitely keep Roto-Rooter in mind when I need this kind of service in the future.

D S.

I called for a service call today, Sunday, Feb. 25th and they said would have someone available between 5pm and 9pm... then at 4:56pm they called and said they wouldn't have anyone available after all but they could come tomorrow. Told them no, I will find someone else and to remove me from their contact list as I will never need their services again. I am sure my friends will have the same thoughts. I mean really, if you say you will be there then be there don't say oops at the last minute. Would give this ZERO stars if I could.

Terry W.

Set up an appt to fix a problem today. I was told they would be here between 2 and 6. It's almost 9pm now. No call, text, email saying they were running late or if they needed to reschedule because they were busy. You just lost my business.

Edit..... received a call at 9:12 that they are sorry and unable to come to my home. Would have been nice to have had a call or some other communication 3 hrs earlier. If there is an hr manager, communications manager, or someone In charge who reads this, contact me. This is unacceptable. I worked in customer service for 19yrs. I would never run a business like this. [email protected].

Becca T.

We had a water leak on New Year's Day. We called around 11 am and were told someone would come by our house today to look at it. We called again at 4:30, 7:30, and 8:15. At every phone call, we were told that we were still on the schedule but they were unsure what time. Each time, they told us they would call us back in a few minutes when they determined how long it would be, but they never did. Eventually, they told us that not only would they not be able to get to it today, but they wouldn't have time until January 4th. Also, we were on hold at least 15 minutes every time we called. Horrible communication, customer service, and phone system. We waited all day for them and now our water leak is even worse. I do not recommend this company. I would give less than one star if possible.

Stacey H.

This was one of my first experiences with Roto-Rooter and I was pleased of the results. Mom fishing object out of toilet wasn't working and the guy they sent out managed to get it out with some effort. Price was affordable, service man helpful, friendly and cleaned up well afterwards. I will call them again if needed.

Tj Y.

The Operators were very helpful and communicated well. The technicians were very knowledgeable and were efficiate and quick workers. The follow up to the whole process was good.

Linda E.

I thought the price was a little high, but the technician cleaned all affected downspouts and gave suggestions about avoiding the problem in the future.

Jo-Ann G.

Our air conditioner froze up and after it was fixed and defrosting we learned that the drain was not accommodating the condensation and it backed up. Scott came first thing the morning after we called and fixed it. We were very pleased with his services and Roto Rooter's prompt response. We would definitely use them again.

Amber C.

Dwayne (Tech #3453) was as nice as it gets! Only 4 stars b/c the price is outrageous for less than an hour of work that only took one guy though.

Courtney D.

We had Dwayne #3453 come to our house today to fix a clogged drain. This was our first experience with Roto-Rooter and I couldn't be more pleased. He was professional and friendly. He even gave me some tips for using a cleaner to prevent further clogs throughout our house to help all drains. I will be using Roto-Rooter in the future, but hopefully won't need to anytime soon thanks to Roto-Rooter and Dwayne.