Roto-Rooter Plumbing & Water Cleanup

Kimberly G.

We have to call Roto-Rooter about once a year. This year we discovered a clog at about 9pm. My husband called and was able to schedule a next day appointment - that worked with our schedule.

Brian showed up promptly, diagnosed the issue, and corrected the problem quickly and easily. He was friendly, cleaned up after the work was completed, and was professional and helpful. He told us what the issue was and suggested ways to avoid problems in the future.

We've always used Roto-Rooter and had similar experiences in the past. Top Notch service. We'll call them again, if need be.

R P.

After filing a complaint on the upper management line, I did receive a phone call the following day from someone named Paul who was apologetic about how my situation was handled. He did offer to send someone out to complete the job at no cost, however by that time, I had already found another plumber to complete the work. I did eventually receive a refund for the full amount of the initial service about a week after being told the money would be refunded. I am pleased with the way the situation was eventually handled as Roto-Rooter did own up to the fact that things weren't handled as well as they could have been.

Sous F.

I used the online appointment feature of the Roto-Rooter web site to make an appointment for service on a Monday morning. I was able to make an appointment for that same morning, and a tech was out within a few hours. Brain was friendly, considerate, knowledgeable and efficient.

Kelly S.

Our service person was Ray. Originally, RR was scheduled to be here between 9 and 12 Thursday. No one had showed by 1:30 so I called and rescheduled for 9-11 the following day. Ray arrived at 11:30 and did not apologize for being late. He could not quote the cost of repair or the approximate time to replace our laundry room faucet. He was extremely slow and even charged for the 1/2 hour he spent sitting in his van figuring out the invoice. I will NEVER call ROTO ROOTER again. TERRIBLE SERVICE.

Gloria S.

They called before coming and showed up early. Brian was very nice. I do agree their prices are a bit high, but both times I have called them to come out, they get it done and are fast. I did have a coupon, but felt somewhat pressured to purchase their expensive 'preventative' enzyme additive, I hope it works. I was told they could not guarantee the work because there was a spot in the pipe where there was a turn or it did not run down (direction). He mentioned doing the camera thing but I passed on that. I've lived in my house over 30 yrs & only had to have the basement floor drain unclogged twice.

Soo M.

I had requested a plumber online and when I did not get a call for about an hour or so, I called them. After having spoken with other plumbers, it was a majority consensus that the problem was most like that the main line to sewer was backed up. When I called Roto-Rooter, the dispatch person scheduled for someone to come out between 9pm and midnight. I got a call around 8:30 stating that the sewer technician was on his way. He got there before 9pm and quoted the price at $267 for clearing the main pipe to sewer. This price did not include the telescopic assessment. That would have been additional $75 and I would have had to wait another day. We opted out of that but went ahead with cleaning the main pipe to sewer because the water was backed up quite a bit.

All in all, the technician (Brian), did a good job. He was professional, answered our questions to his best knowledge and kept our house clean while he worked. The reason I give this 3 star is because it was over priced service. A friend told me that his brother got their main pipe drained for $100-150 from Roto-Rooter because they had tree roots creating blockage. I would not use Roto-Rooter in the future unless it was an emergency because their prices are too high but it was nice to have someone come out on a short notice and get the job done.

Kayla L.

We called these guys to snake our drain in our new house. We had them scheduled to come out on a Friday between 4 and 6. At 6:05 the guy calls and says he's on his way, but we had to somewhere we needed to be so we rescheduled for Saturday. They gave us the window of 2-4. At 4 o'clock they call and say it will be another two hours because they're running late. We had no where to go, so no big deal. When he finally came he told us we needed to pay extra for a camera inspection and snake the whole house. We agreed to it. The camera guy was unavailable so we scheduled from 12-2 on Monday. While I spend this whole time waiting at home, the scheduler calls my husband at work at 2 and asked if we wanted to schedule an appointment. Then he realizes we already had the appointment. My husband gave him my number and told him to call. He never called. I tried calling and got voicemail. Finally at 2:45 they call and say they won't be able to make it that day.

Craig D.

The plumber showed up early in the service window we were given. We were given a very accurate estimate of the time/cost of fixing our shower valve. The work space was very confined and the person who originally did the work did a horrible job on the shower installation. Our plumber corrected the problem and fixed the valve as quickly as possible. He was quick, curtious, knowledgable, and cleaned up after himself. He actually finished the job faster than the estimate he gave us.

Jennifer A.

We needed our gas dryer hooked up, so we called Roto-Rooter to have them put the gas line in. I think they did a very nice job, were very clean and professional. Everything is working great! The only problem I had is they were pretty expensive, and they don't give estimates over the phone.

Jennifer L.

The technician was very friendly and talked us through what he was doing the whole time. He helped us to understand what our options were. He was here less than 45 minutes after we called and he even cleaned up after himself. I'm giving 4 stars instead of 5 simply because it was significantly more expensive than other places we've dealt with- but they still get a good review from us because he was more thorough, cleaned up after himself and helped us to understand the problem. It was worth the extra money, in my book.