Roto-Rooter Plumbing & Water Cleanup

Amy C.

Our upstair toilette was leaking into the kitchen so I called them. When he arrived, he looked around the toilette base and come to a conclusion that the toilette ring needed to be replace. The price to do it- 500.00. I just couldn't believed it! So I'm like, screw this, I'm looking up a video on YouTube and doing it myself. To my surprise, it was godamn easy. Something that easy to do but they will charge you so much!
After replacing the ring a couple of times, it still leaks, so it's not the ring. Gosh, if I had spent 500 dollars, it will be for nothing.
Find the small business guys, their focused is to help people and not all about the money. Why can't there be someone friendly who just wanted to help?

Lars O.

I was able to easily contact the Roto-Rooter people and scheduled a proactive service call. They came on time and did the job quickly and professionally. They didn't find any issues but at least I know I'm in the clear for the time being. Brian was the main contact and he did a good job explaining the process and the follow-up tips.

Jon W.

Brian#936, Did a good job cleaning out my main drain. over priced though! Don't give you an estimate over the phone and i found out why.

Luke J.

Overpriced, wouldn't give any quote over the phone, then got to the house and said it would cost $309 to clean out up to 100ft of the main line. Finally talked them down to $269 by them applying a ""coupon"" for me. Worked for a couple hours then left the job unfinished to go home for the night. Then said they would come back tomorrow, except they weren't willing to come back unless someone was present which would require me to miss work. Crazy corporate policy. Gave up and decided to call another sewer company. New company quoted and charged $170 for successfully cleaning out the main the next day (without me needing to be there)!! I want my money back from Roto-screw you over-Rooter.

Tom C.

Our sewer line backed up after a big party at our house. Was late and called RotoRooter, not thinking about any research I should have done. They spent 6+ hours, had to call in another 'specialist' to free up their blade, etc. etc. After it was done, our sewer line was still plugged and I was out $700. They scheduled a camera visit for the next day and I promptly called my friends in the construction/building industry to get a recommendation. I cancelled RotoRooter immediately. Alex from Cardinal Services came the next day and took care of the problem in less than 2 hours for a reasonable rate.

RotoRooter is mostly made up of workers skilled in extracting money, not fixing drain problems. Do NOT call them, unless you like to flush money down the drain.

Kevin M.

Called at 11pm for next day service. Call answered by a live person who was polite and efficient. Was given a 4 hour window for the service the following morning with a commitment to call 30 minutes prior to the arrival of the tech. Got my call and shortly thereafter, Robbie, tech #3430, arrived. He was in uniform, neat and polite. He asked a few questions then let me know the expected costs and time involved to clear the main sewer line. He went about his work, cleared the line, tested for unhindered water flow and cleaned up the area. After putting away his equipment he presented the charges which were in line with his estimate and the expectation set by the website. Good service that I would recommend and use again if needed.

Ryan C.

Overall it was a smooth process. No more leaky toilet, or wooshing sounds. They were right on time, and the tech was very courteous!

Sean D.

They arrived about 20min later than dispatch said they would. Moved a bunch of stuff around in our basement, then didn't bother to put it back after the work was complete. There were 2 technicians, I got the impression 1 was in training. Adam was nice, polite and knowledgeable. The other guy complained about my steps, the size of my basement and the work...kind of weird I guess. Despite the two of them it took forever to finish. End of the day I guess they fixed the problem, would probably use another service next time

Judy O.

The technician arrived on time and got the job done quickly. I could have lived without all the snarky remarks about having used drano first, though. That's the only reason they aren't getting five stars.

Scott H.

Needed my main line cleared because of roots. I was given a four hour window for them to arrive, and a technician was at my house 45 minutes into the time window given. The technician was very professional, and offered helpful tips to keep my drains clear.