Roto-Rooter Plumbing & Water Cleanup

Michael W. Z.

My tenant in Wilmington called me one afternoon to inform me that there was a leak originating from the upstairs bathroom that was perforating through the ceiling into the downstairs dining room. Initially, I called a few other plumbers in the area, but since it was a weekend, many of them told me that their next availability would be on Monday.

Then I called Roto-Rooter. They were extremely responsive and they dispatched someone that very evening. The plumber was able to diagnose and fix the problem quickly and without hassle. I am highly pleased with the level of efficacy and service provided by Roto-Rooter.

Cecilia H.

I had Roto-Rooter in today to do some repairs to very old pipes in my 70 year old house. Tom, was not fazed one bit. He looked at the 2 areas of concern, gave me a reasonable estimate and did the work. Honestly, when I first saw the problems and called Roto-Rooter, I was a little freaked out. They just came over and handled it. No problem. Tom walked me through all the repairs and showed me how the upgrades will help me in cold weather, etc. I think he went above and beyond and I am very grateful. Before leaving, Tom told me that I could request him if I needed future work. I know that I will be calling Roto-Rooter for future repairs.

Jennifer P.

After waiting an hour & a half beyond our 4 hour arrival window for our appointment I decided to run to the store. While I was out the dispatcher called my husband to tell him that the technician was at our house and no one was there - we received no courtesy call about the technician's arrival as promised might I add. He asked the dispatcher if the technician could wait 5 minutes for me to get back and was told no as the technician had already left because no one was home. Approximately 10 minutes later as I pulled onto my street - I decided not to rush as I believed they had already left - I passed the technician in his van at the stop sign waiting to turn off of my street. When we called back about missing the technician by no more than two minutes we were offered another 4 hour waiting window today. Never again! It's not worth the waste of time to make an appointment with this company.

Harriet C.

The plumber was punctual and courteous. His diagnosis of the problem was systematic. And he did thorough checks even after fixing he problem to ensure the problem is definitely resolved. Will definitely use their services again.

Dl W.

Speedy, reliable service. Bart was professional, friendly, and worked to get me a decent discount. A bit more than I wanted to spend, but very well done and convenient to my schedule.

Paul D.

Appointment was easy and the repairman arrived within hours. It was a leaky shower spigot. He initially said it would be a huge ordeal, costing over $700. I looked it up on YouTube, and suggested an easier fix, and he said it may or may not work. He tried it and it worked. I don't think he was trying to upsell me, but...just saying.

Elaine G.

Had a very good and professional experience with Jamal, clean, neat and proficient

Would use anything I need plumbing help!

Karen B.

After calling to schedule a ""free"" estimate on a plumbing issue in my parents house and already knowing what needed done (snake the pipe), the technician arrived and agreed with us. After spending about 10 minutes talking with us, I said we would have to discuss it with Mom and call back. Before the technician left, he insinuated that we should have to pay for his conversation with us since he had to pay for six years of school and today was his day off. I reiterated that it was supposed to be a free estimate, and he implied that we should still have had to pay him for his time.

I forgot to mention that they wouldn't give any kind of estimate over the phone. A technician had to be called out. I will never call Roto Rooter again and the technicians name was Joshua by the way.

Kristin C.

I always worry about national chains but this company came out the next day and helped us out. Very kind and helpful staff!

Scott F.

I wouldn't call again. I needed an appointment for after 6:30 pm on a Thursday, which is why I chose Roto-Rooter for the first time for a kitchen sink clog. There was a blizzard coming the next day, so I was thinking that I really didn't have a choice. They came promptly for the appointment, but I almost passed out when the the tech quoted me $405! There was a $40 coupon, which took the price to just a mere $365. The tech fixed the issue with the snake from the truck, since it turned out to be a routine clogged drain. He was there - and I'm not kidding - for less than 45 minutes. $365 for not even one hour's worth of work. And, now I see there's a ""$50 off your next service"" coupon here on Yelp. I would have washed my dishes in the bathroom sink for two days until I could get someone more reasonable. I recommend that Roto-Rooter offer a much smaller price for routine jobs, since I bet no one says ""no"" to the free estimate once the tech is inside your home and has told you he can fix it. Absolute highway robbery, and perhaps even a form of gouging. I feel as if I'm owed at least a 50% refund for the price I paid, but I probably won't get it. I recommend trying to find another local plumber if you can wait a couple days. Save yourself your grocery bill.