Roto-Rooter Plumbing & Water Cleanup

K S.

We had a service tech come out at midnight to help us out. Did not get his name but he was great & so was the woman who answered my panicked call at 10:30 pm. 24/7 service-amazing.

Erik was fabulous & installed new water heater for us the next morning (once stores were open for parts).

Roto-Rooter will definitely be my first call for all things plumbing related. Very satisfied with work, professionalism, efficiency, etc.

S J.

I've used Roto Rooter a few times and they always are so helpful. I appreciate that they take their time to explain and show me exactly what is causing my issue and give options on how best to resolve. 100% will always recommend their services.

Alu H.

The hot water in our tub stopped working, so I scheduled an appointment online. Abdul came out at the time I requested. He was very responsive and very knowledgeable. He quoted me $500. This was way too much money to replace a $75 item. I went upstairs to check on him and I noticed he had an extra part. He put that part back in his truck. So, I believe I was charged for a part that he didn't put on. I would love to see the receipt from Home Depot.

Heather H.

I just wanted to start by saying this is probably the most high quality company.
I have six children so drain getting clogged and getting stuck in drains that shouldn't be. There is a continuous issue. I received some services in December and I was ecstatic because the knowledge & professionalism the care to detail the safety. I felt of the employees while they were in my home with my children was unmatched I was extremely comfortable. They were so informative and so helpful. I highly recommend This roto rooters.
unfortunately This evening I noticed there was a clog very disgusting and I could not get the toilet to flush properly. I had to manually empty it. I believe my four year old may have tried to flush something that doesn't belong in the toilet. I called Roto-Rooter because of the perfect services I had received from them before and I was so disrespectful and emotionally immature and just trauma dumping and high stressed. roto rooter's beautiful employee, Lanika calmed me down, she was listening to me, she was so patient with me, she was knowledgabLe and informative . She was informing me on all the details on how to prevent further damages and she was just so understanding and compassionate that it literally made me feel better about my horrible situation. I know this is a great company I'm so greatful Lanika expedited my appointment . And I also spoke to the manager Dwayne, who was also very comforting, informative his and Lanika's problem solving advice & great customer service really is a game changer in aiding to the prevention of me freaking out about the situation. I highly recommend this company- don't forget ask for Lanika .
- Thank you

Bill J.

STAY AWAY from this company. My elderly mother called Roto-Rooter for a clogged kitchen sink. When she asked for a rough estimate, they told her they couldn't provide her one. They came out and unclogged the sink within an hour and charged her $900!! That was also supposed to include an elderly discount. It is completely unethical how they take advantage of people. My mother called to complain but the lady on the phone was extremely rude to my mother. The lady said she would reach out to the manger who never called her back. I plan to report this company as well.

Ryan M.

I called the main number when sewage was backing up from our toilet - (not sure who the dispatched) but they quoted me over a thousand dollars to snake it with 100 foot snake . I said no thanks and moved on. I feel that the particular plumber that I was assigned was trying to take advantage of my situation. I would expect a job of this nature to be 400-650 but never over a thousand.

Susan B.

If I could give zero stars, I would. Avoid this company and any franchises unless you are desperate for an emergency plumber. Roto Rooter charges a FLAT FEE of $729.00 to snake an exterior drain. The work could take 10 minutes or 2 hours, but this is the fee.

The problem is that Roto Rooter does not tell you there is a flat fee up front, and when I inquired twice about the fee when booking the appointment, I was told the technician would give me the price on the job. I realize it was my mistake for trusting that the fee would be within the typical realm of other plumbing fees, BUT IF ROTO ROOTER CHARGES A FLAT FEE FOR SERVICES, THEN WHY NOT TELL THE CUSTOMER THIS? This is a dishonest practice for a substandard plumbing franchise.

Edward G.

Beware! Seek a quality and qualified plumber elsewhere. They failed to detect and correct a basic leak from a bathroom shower that turned into a bigger problem. They refuse to fix.

Jeff S.

My kitchen sink was stopped up. I called Roto-Rooter. What a mistake. They quoted me $689. Most people charge $125-$200. It was the day before Thanksgiving so I was desperate. I bargained down $575. No bargain.

Gregory H.

I was charged $689 for a single bathroom drain cleaning. I was not given a price until the plumber arrived and felt I had no choice. Upon researching other vendors I was charged at least double the normal rate for the service performed. Avoid this provider. Wish they had a zero star selection.