Roto-Rooter Plumbing & Water Cleanup

Christina B.

I had prob with my kitchen sink being clogged before and never paid over $200 to have it snaked, but roto rooter plumber tried to charge me $720!!! I told him no thank you and called Michael and son and was charged only $85!

Umberto M.

They came to my house to fix a small leaking in my bathroom and charged me $640 to re-tie the bath drain lid. It was a 15min work then they look at my insurance contract and said the insurance would cover the full recovery (heater and drywall). They called them, filled the claim and the insurance declined after 2 days, so I will have to pay $3000 from my pocket for something that any local plumping company would charge me $200. This company doesn't deserve our respect. Stay way from them.

Lucy J.

I hired someone in Wayne County PA by the name of Anthony Martirano. He scheduled my appointment with another person from his team. They were running 3 hours late before I cancelled, make sure to confirm your appointment time. I was waiting all afternoon

Tatyana S.

Roto-rooters are unknowledgeable, and unprofessional. Even when they send us senior technician they still couldn't fix and issue, charged us thousands of money for new heater and manager wouldn't pick up on us when we tried to reach him, even thought he promised to take care of the issue. they dragged it out until warranty was over. they get negative stars. don't waste your money. find knowledgeable technician not company that will take your money and ignore you.

Kathryn Z.

Khai Dal (#5748) is the best! He was friendly, courteous, and professional and went above and beyond to help me out. He let me watch what he was doing so I could learn how to replace a valve and even attached a new slip nut under my kitchen sink at no additional charge. I really appreciated his kindness and great service!

Andrew N.

I don't take time out to write many reviews, good or bad - I usually only find the motivation when a business is so fantastic that they deserve a pat on the back, or so terrible that I feel I have a duty to warn others. I am glad to say that Roto-Rooter (Jessup branch) falls into the first category.

Our kitchen sink was backed up on a Tuesday evening; we noticed it around 8pm. I called Roto-Rooter and was surprised that someone was answering the phone. I was even more surprised when a Roto-Rooter plumber arrived within the hour. His name was Sat G. (Technician #5733) and he was extremely professional and very polite. I appreciated that he wore some plastic ""booties"" over his shoes (like they do on CSI) so that he did not track dirt on our carpets.

I explained the problem and Sat went to work on it. He was able to clear the blockage and we were soon back in business with our kitchen sink. Sat took the time to carefully clean the area below the sink where he had been working.

The following day, I noticed that the grease that had been dislodged from the pipes when our sink was snake had backed up outside in our area drain, outside our basement. The outside area drain was no longer draining, which was a pretty big problem because, once the water level reaches 5"", it can come into our basement. This problem seemed to be connected to the kitchen sink work, so I called Roto-Rooter and asked to speak with a manager. I was put in touch with Ed Clark. After I explained the background, Ed offered to send a technician back to my house to clear the area drain, free of charge. He also took the time to explain how the kitchen and area drain pipes are connected. I was very pleased that Ed and Roto-Rooter agreed to clear my area drain without charging me another fee. I think many plumbers would just say, tough luck buddy.

I took a few minutes to scroll through some of the other reviews for Roto-Rooter. It appears that some folks think the company's prices are too high. I can't speak to that, but for what it's worth, you have to take into account the fact that Roto-Rooter stands behind its work. The nice thing about them is that they seem to be available 24/7, and they will come out and inspect a problem for free and provide a price (in other words, there is no flat fee for a ""service call""). This is in contrast to outfits like Magnolia Plumbing, which I also have used, which charge a $75 fee just to come out and inspect the situation. After the inspection, they offer to do the work for a flat fee (say $350 to snake a line), and if you don't like the price, you can send them away but you feel like your $75 payment was a sunk cost.

I have no affiliation with Roto-Rooter, Magnolia, or any other plumber. I wasn't offered anything, and did not receive anything, for writing a review, and was not asked to write one. They did right by me, and I thought they deserved a pat on the back. Thanks Ed and Sat!

H F.

I needed a new shower head installed. I called Roto Rooter and was able to schedule an appointment around my schedule. The technician Dave Bochung was professional, courteous and quick.

Nancy H.

I am writing this review with big relief and great GRATITUDE to Mr. John Baunmgart and his Roto-Rooter company located in 7800 Waterloo Rd, Jessup, MD 20794. There are several Roto-rooter offices but this one is truly exceptional.

Drain blocked up in my townhouse over the weekend. A plumber came and snaked out the drain. He told me there were tree roots inside the pipe and the entire pipe needed to be replaced. This guy gave me a high price quote to dig out driveway and replace the pipe. I would have to pay more for the driveway repair afterwards. Worried that sewer could back up again any time soon, I was scrambled to search for a company who could do the job at a reasonable price. Roto-rooter was one of the companies I called. I was so FORTUNATE to be assigned to Mr. John Baunmgart.

John is extremely professional and very easy to communicate with. He was very considerate and patient when I tried to explain my issue over the phone. He made an extra site trip and performed a thorough inspection. I was waiting for his email with price proposal when the phone rang. It was John. He told me that I should contact the utility company because the problems were not on my side. Wow, John is amazing. While other companies tried to get my business and money, John was just focused on diagnosing the problem correctly! Such an honest person! With John's help, I called the utility company and they came to pull roots out of their stack pipe. Now my drainage is running fine. Problem solved!
I am very impressed by John's work ethics. He knew exactly the problem, was courteous, professional, trustworthy, and extremely knowledgeable. Whenever I had questions, he was always quick to respond. I was stressed out during the past few days, until I was in contact with John. He totally eased my concerns and earned my deep respect. I will certainly reach out to John and his roto-rooter in the future if we have any plumbing issues.

Mr. John Baunmgart and his roto-rooter company definitely deserve 10-Stars. BIG THUMP UP. Thank you so much John!!

Roxie D.

Two stars because an initial technician and estimator who came out in 2017 were helpful, and because I had a great experience with two plumbers who recently came to correct a contractor's work.

Everyone I've dealt with since then has been a dumpster fire of incompetence and nastiness.

I purchased a home and it turns out there are roots growing into my sewer line. The first drain tech who came out and showed me the roots. A team came out to scope the line, work was scheduled but had to be put on hold due to a financial emergency that took precedence.

Fast fwd to 2019. Another rep comes to scope the line and gives me an estimate, I get a date for the sewer line replacement. He guarantees that it will be done, start to finish, in 2 days.

Sounds great, right? It would have been if he had kept his word. They mixed up my address with another job in the neighborhood and failed to get the utility company out to mark the gas lines. They failed to tell me that they'd be killing the 70 year old tree in my yard when digging. They failed to show up on time. At the end of the first day, when the actual line was supposed to have been replaced, they still had done nothing but push the job out til next week. The rep who sold me on this was SO RUDE and so misogynistic, laughing at me when I expressed my frustration at having to take more time off work to deal with his mess. This attitude was reflected all the way up through management, who basically shrugged and said ""ok, so what?""

Needless to say, I did not use this company, and suggest you stay FAR away from them.

I just called for a gas fitting and the rep at the call center was SO disgustingly rude. This company does not provide good customer service, and there's no shortage of others who do comparable work at the same price. Save yourself the headache and go with one of them instead.

JE K.

We had an emergency basement sewage flood due to an off-property clog of the public sewer. A sewage flood had never happened to us before & it was an awful surprise. Ngura Sailo (Technician #4386) did an amazing job troubleshooting the problem, under stressful conditions for this homeowner. When it was clear to Ngura that the clog was off-property, he called the water company, and advocated personally on-site on our behalf to hold the utility accountable to inspect & take action to resolve the clog and agree to pay to fix the damage to our property. It was Ngura's hard work that identified the problem, & that forced the utility to do the right thing and take responsibility. Ngura teamed-up with an R-R colleague to deploy 150 feet worth of plumbing snake -- well beyond our property line -- while the utility used a water jet in the sewer to clear the clog on the same day we discovered the flood. Thank you Ngura Sailo & Roto-Rooter!!