Roto-Rooter Plumbing & Water Cleanup

Elizabeth M.

Great next day service. My go to plumber! Gary installed new sink drain, had everything he needed right on truck. Very good job. Very friendly and knowledgeable, answered all my questions. His associate was also very good. Would highly recommend, especially since private plumbers are hard to find and you often have to wait weeks for an appointment.

Rebecca L.

Called early on a Monday morning after our kitchen sink backed up the night before after a graduation party. A plumber was at our house within the hour. I was a little apprehensive about a flat fee being charged, but the blockage was extensive and took several hours to clear up. The plumber was extremely nice. I would highly recommend!

Christine D.

Prompt professional service by Damian #639. Had a blocked toilet and it was resolved in 10 minutes. A little pricey, but it was worth it.

Nelson C.

Ok, this is my second review. I wanted to give an update because I feel Roto Rooter's customer services is something worth mentioning. So if you read my previous post, you know what happened. Since then, Roto Rooter has fixed the broken pipe and will cover all the expenses to repair the ceiling and the walls. This includes the rug that was soaked in the process. I spoke to Kevin Lanning who has gone above and beyond in getting everything taken care of.

Jennifer M.

They came on a Saturday with less than a 45 minute wait. He cleared our clog in 10 minutes and was very professional. Had a good personality and price was reasonable.

Lar C.

Scheduled an appointment for a clogged and dripping kitchen sink in Springfield, Massachusetts. Received a call 2.5 hours before stating the technician is on the way. I reiterated we had a 10am appointment and they said ok. Received a second call in which I was informed that the plumber's truck broke down and they would send the next available technician and wouldn't bother me again with another call. About 1.5 hours after the scheduled time someone showed. He did not introduce himself. He was in the kitchen for 2-3 minutes and stated it would cost, are you ready, $475 to unclog the sink. I told him the price was out of line and he said he could give me a deal. Really?! At that point I had lost all trust in the person and the company and declined the service.

Allen B.

Had a blockage in my main drain line. Called on a Sunday. Here within an hour and a half. Damien walked in assessed the problem, and knew what to do immediately. Very professional experience from start to finish. Would definitely use them again. Hopefully won't need to, but good to know they are just a call away.

Lee F.

I live in Sturbridge and I called Roto-Rooter on a Saturday because of a back up in our basement. They said that they would be at our home within 4 hours and they arrived within 2 hours which was fantastic! Anthony was professional in his approach to our situation; he diagnosed the problem and set up a follow up appointment the next morning with Tom who arrived bright and early. Tom was also very professional and further clarified the problem. He identified the issue, set up the excavation team to completely fix the problem. The excavation team (with Tom) arrived on Tuesday and in less than three hours had the problem totally fixed!!! I would highly recommend this team!!!

Joseph B.

Aaron and Al did a great job. I'll definetly NOT call them first. What a job it was. Drain pipes were plugged up badly and they stayed and completed the job. They even changed over some piping. I'm so glad it's done. However, they are WAY over-priced. Look around first. Had to have a recall done on the drain.

Steven P.

Tony B cleared out some clogs in some really old pipes. This was my second time using Roto Rooter and the first time was great too. He was very nice and professional and took care of the problems. Luckily the old pipes held up, but he took his time do try his best to avoid that. Yes they aren't exactly cheap, but they come 24/7 so you have understand that. Would definitely use them again.