Roto-Rooter Plumbing & Water Cleanup

Rameel R.

Terrible experience! ""24/7 service"" - such a lie!

Called on Thursday to get a water heater replaced, they gave me a time frame of Friday 12-4. I call on Friday morning at 11 to confirm and they said they'll be there. I get a call on Friday at 2:45 letting me know that the tech will be there in one hour, which would be perfect! Then at 4:00 I get a call saying tech will not be able to make it, no reason given. I ask to speak to manager and get completely ignored! How is it 24 hour service any day if they book appointments and continuously cancel as no shoes!
They offer 10% off and reschedule for Saturday.... Guess what! Same exact thing Saturday, I call around 1:00 to confirm they're coming and get told no tech is available!!

Overall wasted two days and about 7 hours of my time waiting for a tech to come! Dispatch and customer service is very rude and not professional! What am I gonna do with 20% off if my poor tenant has cold water!

Mamey P.

Clogged kitchen sink- Technician had to plunge out the basement pipes. (I had already cleaned out the pipes directly under the sink.) Did a great job. Very efficient and polite. Took him about one hour. However, prices was extremely high at close to $400- with no parts! I have nothing to compare it to except refrigerator repair service less than one year ago, and although it is a different service, the cost was $200 for one hour, including parts.

Brian R.

We called Roto Rooter after the sink in one of our bathrooms was slightly clogged (not fully, but water was backing up). A technician was sent to our house a couple of hours later and began working. The technician began work on the bathroom without laying down any protective gear (such as plastic), and walked around the house in dirty boots. After some time, the technician was unable to unclog the drain in the bathroom that was experiencing the problem, so he walked into our second bathroom and began attempting to unclog the drain from this bathroom. As a side note, this bathroom was having absolutely no problems prior to the technician working on it. The technician began making an extreme mess on the vanity in the bathroom with dirty water, and I asked him why he did not cover it with plastic (especially because it is a wood vanity). He began giving my attitude, used the F-word at me, and was extremely rude. At this point, I told the technician to immediately leave my house because he was no longer welcome inside. The technician left the house with the original bathroom in worse condition than when he started, and the bathroom that had no problems was also now backed-up. A technician who later came to my house actually discovered that this technician had physically damaged my sink and drain pipe in the bathroom that had original problems, and I was told that it would be my expense to get this fixed.

At this point, I called the dispatcher and asked to speak to a supervisor to tell them what had happened, and to get somebody else out to my house to fix the problem since there are no usable bathrooms in the house. I was told that a supervisor would call me back in one hour, but after an hour, there was no call. I called the dispatcher again, and was told that the original one hour timeframe was incorrect and that a supervisor would be calling me ""eventually."" I eventually received a call from the supervisor 2.5 hours later. The supervisor told me that he would be sending out another technician to my house within the next hour to address what the first had broken (and that I should be receiving a call from the dispatcher within a couple of minutes of the estimated arrival time). Another 2.5 hours pass and it is now 9:45 PM, and I finally receive a call from the DISPATCHER that the technician is on the way. The technician took another 1.5 hours to actually arrive to my house.

He began working on both bathrooms, and attempted to do the exact same thing as the first technician. The technician attempted to unclog the drain for another hour, could not do anything, and left my house just as the first had. It is now nearly midnight, and both bathrooms are still unusable in my house.

I once again called the dispatcher and asked to speak to a supervisor, but was told one would call me in the morning. What kind of 24-hour service is this if I cannot speak to someone about a major problem?

The next morning, the supervisor called me back, and informed me that they would need to call out a plumber to my house (to fix a SIMPLE DRAIN CLOG), and the plumber would have to open up one wall to gain access to the pipe. I politely said absolutely no thank you to the supervisor, and I made sure that I would not be billed for either of the technicians coming to my house because they accomplished nothing, and caused more damage than there originally was. The supervisor informed me that they would indeed be sending me a bill for both technicians.

I called another local company after this conversation. They sent a technician to my house one hour later, and within TEN MINUTES, both drains were unclogged (and at a fraction of the price Roto Rooter charged me). If Roto Rooter actually has the dignity to send me a bill for their completely useless work, I plan to send them the invoice directly back, along with a letter from an attorney and the invoice from the plumbing company that actually solved my problem.

Moral of the story: never go with Roto Rooter. They are inappropriate, charge a fortune, and simply cannot run a successful business under their current status. You're much better off going with a local company. It's time that everybody hears about their terrible business practices.

EDIT: I'd like to follow up to this review. I emailed the Roto-Rooter agent who commented on my review within hours, and he has yet to follow up with me two weeks later. I hope this is another testament to Roto Rooter's lack of customer care.

Curtis N.

The technician Zach was excellent, very polite and professional. The service when you call in is not very good and lacks professionalism. The service was very over priced, seem they know you are disparate and they feed off of that.
However, I have to say the end result was good.

David M.

The company reached out and offered to come back out and finish the job. They came at a time that was convenient for me, a Saturday, and now the original problem is resolved.

James E.

The ONLY reason this is not a 5-star review is that I think value is a little out of whack. But for service, cleanliness, and communication as well as a quality job well done AND COMING ON SUNDAY FOR NO EXTRA CHARGE? Yeah, I'd use them again in a heartbeat for any clogged drain. Our tech Zack was professional, friendly, honest, and transparent about the pricing. He did the job and cleaned up better than it was when he started. I can't speak to any other plumbing but for this service it was solid. (Note: My appointment time was 10-12 and they called twice to let me know the tech would be late. The second time they gave me a 15% discount without my asking. I didn't mind the wait as I wasn't going anywhere and it wasn't an emergency so I was happy to have it. That was nice.)

Heidi D.

Roto Rooter did a great job unclogging kitchen sink drain in 5 minutes. Professional but friendly service man. Thanks Roto Rooter!

Judith E.

Took a while before they came from when they said they would come. Technician was very helpful and personable. Even had to run to hardware store after something broke while he was removing a piece. Overall good service, a little expensive though.

N A.

came and fixed my bathroom pipe that was leaking into my kitchen great job, but didn't want to listen when he was destroying my ceiling when I had told him there was no more piping that direction.

Jeff C.

Had a good experience with Gary (Tech #777). He was prompt, courteous, and cleaned up after himself. Price quoted seemed right, and he informed me ahead of time regarding permit cost if I decided to do a certain type of repair. He was knowledgeable and friendly. He also got the job done in less time than anticipated. Good experience!