Roto-Rooter Plumbing & Water Cleanup

Courtney S.

I requested help in Downtown and was told they will not come and help me because I do not have a parking space for them. We have a parking garage right in front of where I am and they still REFUSED to come. Don't say you service Boston if you refuse to come and help. Save your time and find a better company!!!

B B.

This was a great service - Ron tech #5592 showed up on time, was very neat, explained the service to be done and the cost up front. Highly recommend. Thank you for clearing our pipe! We will use you again.

Moriah H.

Rotorooter - you have lived up to your advertisement! ""Fix it right with a plumber you can count on."" We tried to fix a main water line blockage ourselves for five days without success. It was a horrible mess. Finally we called Roto-Rooter. Ernst, the plumber, walked in filled with confidence and good humor. He had us smiling even before his power snake started grinding up the blockage in the main line. [And it's hard to smile when sewage is backing up into your house.] At first we were still discouraged. He had to go out fifty feet to clear the line. Suddenly I heard a ""glug"". My daughter heard a ""whoosh"". Success! All the sewer backup disappeared. What a welcome relief!! Thank you, Roto-Rooter...and Ernst too!

Melissa M.

This company left me in tears. They were some of the rudest customer service I have worked with. They were hours later than communicated, ruining my plans for the day, and charged close to $500 to snake a drain that I have had done several times previously for $145. It was a 4 hour experience that ruined my day and left me so frustrated. They will not give you a ballpark idea of pricing until they come, which I now understand because it is triple the price of other local companies, such as Wayne's Drains that I found to be absolutely fantastic after the awful experience with Roto Rotor, which I will never use again and hope that this helps prevent others from my same horrible experience!

Teresa C.

The service was fast and efficient. I received a quote ahead of service and the charge was the same even though the service took longer than anticipated.

Ryan W.

$460 to snake a drain!

Backed up drain, hand snake and chemicals could not reach it, want in main as most plumbing was fine. Must needed a longer snake. Called corporate number, asked multiple tunes what the cost is to snake a drain? Told that they could not provide pricing over phone. Scheduled visit for afternoon.

Guy shows up, super nice and professional. Says needs snake (no surprise). Fixed price of 459!!!

The price is double industry standards (check for yourself). But that actually doesn't really bother me. What pisses me off is they could have said this on the phone and not wasted everyone's time. We all know what they are doing. Show up with the tools and then they got you, no thanks.

Technician was awesome, but sketchy business practices. Did it myself in an hour for $60 from home depot.

$460 to snake a drain!

Shuja D.

This 5 star review is specifically for my plumber Stephen H from roto rooter who came out to snake a clogged main drain that had causes blockage and flooding in Cambridge. This 5 stars IS NOT for roto rooter as a company because not ever plumber they have is like Stephen.

Hands down, he was the best plumber I've ever had. He made it a point to leave our living area in the same shape that it was when he got there, cleaning up any splatter and mess that the work created. He even put felt down to protect my tiles from the heavy snake machinery. He also took the time to explain the issue and also discuss various solutions...which was the best part. He was clearly not just there to be quickly in and out, I felt like he genuinely wanted to help solve my plumbing problems.

While he was doing the work he even got a call from a customer he did service for the previous day who spent about 10 minutes expressing his thanks and gratitude for his service. I suspect this is probably a normal thing for Stephen!

E T.

Ron (#5592) was friendly and helpful, despite it being 9pm on Christmas. Expensive for the brief work that needed to be done to successfully clear our drain, but we knew what we were getting ourselves into. Sanity saved for a price. I'd use them again for a late night or holiday call.

Dan R.

Good and fast service but the price is way too high. An hour service they charged you almost $500. Will think twice next time before call them.

Kitty O.

Had StevenH at my house for severe drain back up. He was on time and diagnosed the problem immediately. Very pleased with service. Newton Ma
First time user but will certainly use again.