Roto-Rooter Plumbing & Water Cleanup

Monique D.

I called them because they advertise free estimates. DON'T BE FOOLED! You pay for that estimate by their over-priced service. IF I had gone with one of the others I had called I'd have saved at least $100 !!!!! Tech said the job would take 2 hours and quoted me $349. I asked what happens if he didn't take 2 hours to which he answered it would take that long. Whada??? Should be based on actual time spent. DO NOT USE THESE PEOPLE!!!!!!!

Dr. S.

Sidney (tech #50) was great! He came out quickly to fix my mom's stopped up pipes and was very professional and knowledgable. We would highly recommend their service!

Anne C.

hats off to melvin tch # 1938 professional, courteous and knowledgeable!

Nenette M.

I called Roto Rooter requesting that they send someone the same day and they did! Another plumbing service cancelled on me the day of and I was calling around to find a replacement. Thankfully, the lady who answered the phone was so nice and helpful. She sent someone out and he showed up early in the appointment window. He was very professional and completed the job very quickly. He cleaned up after himself and made recommendations for future service. I will definitely be using Roto Rooter in the future for all of my plumbing needs.

Aaron G.

The technician Nick was pleasant, timely, and professional. I was able to schedule an appointment window that was convenient for me.

Francis L.

Everyone knows that when you have a leak or plumbing issue, it is a very stressful ordeal. Particularly, when the issue is being experienced by someone other than yourself and you are responsible for fixing it.

Recently, I called RR to fix a water pressure issue and a leak in a rental property. A repairer came out the following day, but I seriously wish he hadn't. He was socially challenged and it created a bit of a rub at the outset. He knew it was a rental property and for some reason he decided to treat the tenants as second class citizens. He never spoke to them, informed them of anything and left without saying anything to them. I had to pry general info out of him and found his pricing suspect given my past experience with this company. Once the tenants noticed he was gone, they also learned nothing was fixed and there were two leaks when there was only one before. Never mind that I was already charged for work that had not been performed or was poorly performed.

The review is 3 stars because despite this piss poor experience, the general manager Mike McCloskey sent a new person out. He informed me that Greg was off but I know he was in fact working. Guess that's a nice way of saying I'm going to improve your experience. And Mr. McCloskey did. The new tech (Devin) was a godsend. He fixed it all and communicated with the tenants. And for that I am thankful.

Also, Mr. McCloskey took an additional $50 off the total bill. I would say it was great except that it is the same discount given if you check in on Yelp when the service is done. But it was a nice gesture on his part though it was appropriate under the circumstances. Despite my scar tissue, I am satisfied with the end result. And the tenants are too.

Denise D.

Our kitchen sink was severely clogged and disposal wasn't doing its job. Called Roto-Rooter at 8am, plumber was here by 10am, on a Saturday morning, snaked the drain multiple times until he was sure all the years of clog were removed, cleaned up after himself and the bill was no more than it would have been for a random during the week service call. My husband and I are very pleased with their work and prompt service!

Haley W.

Great service by technician Herb. Couldn't have been better! Had a nasty clog in the washroom. Was a relief to get this fixed!

John ..

Nick showed up promptly, was clean, courteous, and got the job done quickly and efficiently. He was also able to clearly explain the particular problem we were having with our bathroom drainage and what sort of maintenance we could engage in to prevent this problem recurring. Had had a problem with an earlier technician, but Nick restored our faith. Thanks!

Michael S.

These guys suck! A complete waste of time and I think they run a fraudulent business. Three different guys came out on three different occasions and none fixed the problem. I had a leak under the slab. Guy number one did a leak detection and said it wasn't under the slab. He said I had a leaking toilet. He quoted me a price of $350. Then he ran my card for $1200. I was at work. My 22 year old daughter was at the house trying to handle this over the phone. Two weeks later, The second guy comes out and says there is a leak under the slab. He said he could repair the leak for $3000. He was supposed to come back the next day. No call! No show! A week after that, a third guy comes to the house and says he can repair the leak for $8000. Once again I'm at work trying to handle this over the phone with my daughter. I decided to go with Earls Plumbing. They repaired the leak in a few hours for $2200. They sent out American Leak Detection. Earls was out a few days later like they said they would be. Job well done. Please stay away from roto router. Incompetent! Arrogant! Criminals. Stay local and call a family owned business like Earls Plumbing.