Roto-Rooter Plumbing & Water Cleanup

Casey S.

The man showed up with his dog and proceeded to let it use the bathroom without asking if it was ok. Then didn't want to look for the outside sewer entrance to snake the line even thought he was told where it was. He began asking personal questions and talking about people he knew in area. Very unprofessional. He finally did what he was hired to do but wasted an hour of time we were required to pay for.

Sherry K.

The message from yesterday when the follow-up-problem was fixed:
Roto-Rooter fixed it! Yay!!!! The dishwasher just needed a reset after all of its recent trauma with the garbage disposal divorcing it. Scott with R-R even made sure the dishwasher was getting water & working fine before he left. They stood by their work & made sure everything was working as it should be. Thank you, R-R.

Original message (for the second problem that followed the fixing of the original problem, that I now know was never, ever fixed):
I had Roto-Rooter take the broken garbage disposal out of my home in Frankfort. Not long after, when I turned on my dishwasher, a tube that they had disconnected flooded the cabinet under my kitchen sink. They sent someone else out to fix it. Now my dishwasher receives no water whatsoever & can't function as it should.

D A.

Quoted me $224.00 to snake a kitchen sink. Lol. Are people stupid enough to actually pay that? I went to Lowes, bought a 25' snake for 15 bucks and did it myself, drains like a champ. Shame on you all for ripping people off.

William B.

I've called Roto-Rooter in Lexington twice so far and both times I've been completely satisfied with the work. It's been pretty easy to get connected with them and they are pretty transparent with their pricing.

Amy G.

I was really, really happy with the service I experienced. Our water heater went out on a Friday, I called on Saturday and they sent someone out on Sunday morning. It ended up being a complicated situation (previous owners had put on an addition and trapped the water heater) and the water heater had to be replaced and put in a different location. He gave us several options, talked with our home warranty company, and trouble shot. He came back the next day to do all the work we agreed upon, spent eight hours in our crawl space and came in under estimate. And he worked with our electrician to get it all done to boot! I did find it to be expensive but given how much time the job took I'm not sure it was unreasonable in the end.

Mrs M.

Uh oh....The toilet was gurgling for a couple days...the tell-tale sign that trouble was ahead. I ignored it and hoped it would go away. It definitely did not. Six in the morning is not the ideal time to have your sewer line back up, but thankfully Roto-Rooter had someone at my house before any mess or damage happened. We could have done a ""band-aid"" fix, on the pipe that had separated underground. The video showed roots growing into the pipe from our holley bushes. The problem was not going to be solved with a band-aid. We decided to have them dig up the pipe and fix it properly. Chase and his crew did a wonderful job from start to finish! Respectful, professional, clean cut, very nice young men. I was impressed with their hard work and how kind they were explaining the issues and keeping me up to date with the progress, including photos of what they did underground with the pipes before they were covered with dirt. No more worries about the sewer backing up into my house! I really appreciate their hard work. It's not a fun job, but they were very professional!

Glenn D.

I doubt this company has a single repeat customer in their database..
I had water pooling around a basement toilet, it was a Sunday, and this company was the only one that could come out. A lone plumber showed up within a few hours, said he couldn't get his snake machine down the back stairs (all 5 of them) so they would come back tomorrow.
The next day A whole team of guys show up and start advancing a doom and gloom scenario. ""We're going to have to tear down the deck, the whole backyard, those trees"". I called BS, and ""well maybe we can do a pipe liner, that will save you a lot of money""
He kept insisting that insurance would cover most of this, the tear down , excavation , not the actual plumbing, but all the restoration. I, of course ask what my out of pocket will be. They tell me they were very good at manipulating numbers with insurance companies, so I'd maybe be looking at a couple thousand out of pocket.
In retrospect, he was saying he's good at insurance fraud..
Now of course, they need money down, I offer some, he needs more. Actually give me the old ""I have to call my boss"" dog and pony show. He walks around the corner, not realizing I can here him and says ""hey baby, I have a good one here, be home after 5"". I walk out and kind of startled him asking him what his boss said. I got a ""umm, well, uhh, yeah we can take that amount""
Now it says in their disclosure that they are not responsible for damages caused doing their job, so if , for example they have to move a washing machine and tear up drywall on 3 walls doing so (they will, and did) that's on you. When they leave their Speedway cups on freshly painted surfaces, I don't see how that's job related (they do that too).
During the job (I work close to home) I would drop in unexpectedly to find them camped out in my basement watching TV, nice.. ""well, uhh, we're, just, umm..""
The actual plumbing seems adequate, except for when they didn't do insurance spec stuff, like install the shower valve (Justin said he would do that ""later""), or put the hot/cold sink lines horizontal, so I couldn't re use the pedestal sink I had, which needed the vertical which was there when they started.
Now for some reason, they refuse to run a camera line and show me what they did, I've asked 4 people several times over several months to no avail.
They left garbage all over the site for weeks afterward, finally Kyle, the water restoration guy, cleaned up after the plumbers. Tools were missing from my basement ""must have been an accident"" but were never returned.

Now lets get to how they calculate their bills. You would think a Question like ""what do you charge a linear foot for pipe liner?"" would be an easy answer. Apparently not, he had to grab a calculator and divide the arbitrary number he quoted to get a figure that was 2x what a simple Google search says is the national average. I told him he just made that number up, his response was more of a ""uhh, well, umm it can vary""

Now the worst part. I hired them because water was pooling around my basement toilet. After the bathroom was put in, the first torrential ran, guess what? Water still pooled around my basement toilet. Had the tried to address the problem, rather than go for a big insurance claim, they would have figured out the drain in the concrete stairwell leading into the basement wasn't draining. I bought a $130 submersible pump which fixed this problem.

This company based in Nicholasville, from what the plumbers told me, pays them solely on commission, they have to ""ring"" up as much as they can to make a living. They really don't care if you call them again, because there is always going to be someone having plumbing issues after hours and they will try to extract as much as they can from each job.

Go with an established local place that cares about their reputation, not a national brand franchise

Manny M.

They worked very hard to diagnose and resolve a nasty drain problem. They came out over the weekend, and stayed at it until it was resolved. Daniel Webb was the lead technician, and we was great to work with.

Jen K.

We had a blockage and needed our drain pipe snaked all the way to our septic system. I scheduled our service time online, and we received a call 30 mintues prior to our appointed time to notify us our tech was on the way. He was on time, clean, professional, knew what he was doing, and got things back in working order in a timely manner. We also scoped the line with video since we have cast iron pipes from the 70's, and he gave us some recommendations on what to do in the future, or if our problem recurs more often. I'm quite pleased by the service I received from Dale our Roto-Rooter tech and if we do have any issues in the future would not hesitate to call them back out.

Cherokee H.

These guys were awesome! The clog was a bit trickier than a normal one due to the way my pipes lay but they were able to clean it all out and get my sink running better than new. Not only that but they cleaned up after themselves in no time flat. Trust me when I say I was not looking forward to cleaning the years of grease that came out of that pipe up out of my garage. They didn't even hesitate and had it cleaned up before I could even ask them too.