Roto-Rooter Plumbing & Water Cleanup

Krista S.

Absolutely terrible service! I called at 2:00 in the afternoon and they said they would be there in 4 hours. They did not get to my salon that day. I called the next day at 9am they said he would be there by 11:30. Still no one at 1pm. Had to cancel and hire someone else!

Jim C.

Steer clear. NON EMERGENCY SINK CLOG. Took 30 min. No special parts or tools. Cost a whopping $325. That is $650 per hour. I gave a Google review and you get a canned response from a Pat Swanson at Roto Rooter. I feel much better now Pat Swanson is hot on the case. I did not even get the $40 off. Also no reciept after one week? They said they would email it? I have asked twice. They will grossly over charge. This is not the $99 drain cleaning company? Its like ordering a hamburger and getting a $35 bill. Steer clear!

John H.

Had minor plumbing issue on a Saturday and called several area plumbers to help with no luck. However, Roto-Rooter was able to come out the same day. Lee from Roto-Rooter came out - he was professional, experienced, friendly, provided quote, quickly corrected issue, and he luckily had special part on truck also that I needed to complete the job. Fair price and great service. Great work Lee!

Jeff T.

Plumber was knowledgeable and professional. Was charged $450 for a valve and recovery tank. My grievance was the first scheduled appoint they gave me a two hour window from 9-11. They called me at 10:50 and said plumber was in way. At 12:09 I canceled as no one showed. When I called to cancel and no remorse. Begrudgingly, I rescheduled next day. Overall I'm glad it fixed. Seemed expensive for what was wrong, and cost me two half days off work. Filled out survey and some bum called and half assed apologized. Made it worse in my opinion.

W W.

Update from my July review. My experience was beyond horrible. This continues. I was contacted by a local manager (Kansas City) after he read my yelp review. Trust me when I say, I contacted ALL THE NUMBERS to let them know the price I was charge was not ok, I had waited all day for a tech that literally couldn't fix a garbage disposal or a shower handle (he couldn't figure out how to get the handle off) and beyond rude ""customer service"" from everyone on all the phone lines...and I was repeatedly told I would be contacted by all the people...never happened. TO THIS DAY, it still hasn't happened! To his credit, the manager CONTACTED ME and said I was owed some money back ( like $180) and the check would be mailed, it would take 6-8 weeks for the check to show up, I'm ""in the 2% of mess ups that this company makes. This isn't how they do business"" etc....WELL GUESS WHAT!?? Still. No. Check. I called customer service after about 15 weeks (that should have been enough time, right!??) and they would have someone contract me. Nope. Same story. Zero returned phone calls. So I called again, after another 2 weeks. Some how, I ended up with a person from accounting?? He found no record of this check ever even being submitted to him for me to be reimbursed. He was going to look into it and get back to me the very next day. Well, that was 2-3 weeks ago. Guess who still hasn't received her check, let alone a phone call? Yep. You will be overcharged and repeatedly lied to if you choose root rooter.

Kirk R.

I called yesterday for a clogged kitchen sink at about 3 pm. I was told the plumber would be at my house within 2 hours. 2 and a half hours later they called to tell me the plumber would be at my house within the next 2 hours. at about 8 pm I was called again to inform me the plumber would be at my house within the next 2 hours. I told the customer service agent on the phone that it is getting late and it would be better if they came by in the morning. The customer service agent said his first available appointment would be between 9-11 am. I said that sounds fine. I waited from 9-11 and did not receive an calls for any updates on my service. I called and asked where the plumber was that was supposed to be at my house from 9-11. I was informed that the plumber would be at my house within the next 2 hours. The agent on the phone repeatedly lied to me telling me ""2 hours"". I understand being backed up, but I don't appreciate being lied to, or having my time wasted. Would not recommend if you are looking for honest time estimates.

Jay K.

Don't bother making an appointment ahead of time with this company. They won't bother to show up and they won't bother to contact you to as to when or if they will show up. Then, after a couple of days, they will automatically cancel your service call. All without ever picking up the phone to see if you still want or need their service!
There are other companies out there who do good work and who care about their customers, but this isn't one of them!!!

Sarah D.

I would NOT recommend Rotorooter. They were supposed to be out to my house between 9 and 1 today and they didn't show up until 3:20 and then told me it would be THREE HUNDRED DOLLARS to snake my bathtub drain.

Deanna B.

I called early in the morning for a plumbing issue. I was told someone would be out between 8 and 10 a.m. At 10 a.m. they called me back and said someone would be out by noon, after noon hit they called again and said someone would be out sometime today! I called a different plumbing service and they sent someone out right after I called!

Toni B.

The technician that came to my house was great.
Amber 1476 knew her stuff. She was fast and she cleaned up.
Thanks Amber.