Roto-Rooter Plumbing & Water Cleanup

Steven R.

Did not respond back in 3 minutes Had reschedule. Tried to sell me a $35,000 nw sewer line which I have already had a 9,000 bid for. Total scam company.

Daniel R.

The only positive thing about this company is they came out within 12 hours of my first call. It's pretty much a big sales call they're not really interested in fixing anything but trying to sell you a bunch of stuff. Me saying they they overcharged would be huge understatement. It's borderline scamming. Kind of the solar companies, and gutter guard companies. You're pretty much paying double what you pay anywhere else at minimum. I would avoid Roto-Rooter at all cost from a value standpoint. The only reason why I gave them two stars is because they did get out to me in a timely manner, my advice to this company and the local business is take care of the customer and not your pockets 1st.

Sue M.

I set up appt on line, requesting 7-9am next day. Received text saying they had moved appt to Noon-4pm next day. Got text at 1:51pm saying i was next on the list. I responded at 2:02pm -- 11mins later because i was responding to a work email -- and they had canceled my appt. Called directly and was told ""maybe"" they could get to me that day but it was my fault for not responding within 3 mins. When i questioned why they had a 4 hour window but i was given a 3 min response time, i was told ""that's just the way it is."". They dont care about customers. I called another vendor who was very happy to take the job.

Suzy F.

Dishonest company. Called for drain repair was given an estimate to have it fixed. Accepted estimate. Paid for their service. Still had issues. Called back. They then say we'll you had two problems and we only fixed one of them. Why the heck would we have only half of a problem fixed?? When attempting to solve the miscommunication (on their part) pat Swanson attempted to intimidate me. Taking me into a back office with a coworker. Closing the door behind us. The rest of the offices were empty. Spoke to me like I was a child.

Austin T.

I normally don't like doing this type of thing but I don't know what else to do. This is my story and experience with Roto-Rooter. It was a complete nightmare! Everything I am saying I have pictures, messages, and emails to back it up.
We had a pipe burst in our wall on August 31st of 2023. They set up fans for the water September 4th of 2023. They ripped out the wall's September 7th and found mold. Said it was a slow leak overtime then it finally burst. When they ripped out the walls they a big gaps to the garage and didn't close off the dryer vent that they exposed. I will get into why that is important later. They ran the fans 3 weeks straight. All they did was run up our electric bill. I know there is a process they needed to follow but they were in no hurry. We stopped by the house 2 time just to grab things. Everything looked normal. On September 21st my wife goes to the house and there is mouse poop everywhere. The house smells funny and all the plants have been dug into by mice. I have pictures of all of it. At this point is were thing got much worse. I was very upset! So I called the GM Bryce. He came out and wasn't much help so I asked for his bosses number this is his response to me. ""It's my department, so I am the boss. You can deal with me. However, the home is owned (customer name)so he is our customer. That being said, I am still keeping you in the loop with what we are doing there. "" As the renter I have the right to know what's going on with my property which was getting destroyed. He failed to do that or give me a solution. Along with that we had the owner permission in writing that we can make decisions on his behalf. I was running point on this so the landlord didn't have to. I call the headquarters and that was a horrible experience because they just passed me around. I finally got an email from Jeffrey Shewmaler. This was 6 days later. I have all of the emails. He said he filed an insurance claim but after a couple days of not hearing anything. I go to the number that was sent in the email and it wasn't a real number. It wasn't till October 4th till someone reached out to me. One day later. They denied my claim. I called to ask why and the lady could not answer my questions so she gave me her supervisors number. The supervisor never called me back and to this day they haven't. No explanation or anything. After a week of leaving messages I gave up because I was so exhausted. I will never call Roto-Rooter again. Learn from our mistake! We had to move out of our rental house permanently because we ran out of $8000 in rental insurance. They took so way too long. Plus we have to start all over with our furniture.

Bryan S.

I requested service at 11am on a Saturday, and was given a 2-4pm time frame.wasted the entire day. Was called at 4pm and was told someone will be iut by 5pm. Was called again at 6:30pm and was told someo e wod still be out at sometime. Cancelled the request after this call.

Lucky A.

I called Roto-Rooter in a panic on a Thursday night because the drain in my basement floor had about a foot and a half of water sitting around it. The moment the roto-rooter guy answered the phone, I felt a sense of calm wash over me. He had the most soothing, confident voice. I immediately felt relieved and could just tell they had this covered.

I'm in my third year of medical school (the busiest year), so I had no idea how I could get someone over to fix this problem in a way that would work with my schedule. The guy on the phone literally offered to send someone that night, but I opted for the next day right after work. Sam and Ray from Omaha showed up right at the beginning of the four hour arrival window -- it was the most ideal timing. I'm getting chemo right now and nervously explained on the phone that I was much more likely to get sick because of this and asked if his technicians would wear masks. When Sam and Ray showed up, they already knew about my mask request and were more than happy to oblige (they were so considerate they even wore clean booties in the house every time they entered).

I spent most of my time with Sam; he was personable and patiently taught me about what he was doing as he was doing it. I'm pretty curious so I had a ton of questions and he knowledgeably answered each one. When a person does that in medicine, we call them a good doctor. I hereby recommend we call Sam and Ray the Drain Doctors of Omaha.

If we want people who are kind, compassionate, knowledgeable, and caring to take care of our bodies, why not also want that in the people taking care of our houses? Roto-rooter showed me I could have that.

11/10 would recommend to a friend. Thank you so much.

Matthew M.

Horrible Service.

Came home early from work. Got a call they were coming. Waited three hours and called back. They transferred me three times and then the third said they weren't coming and hung up. I didn't even get mad. Called back and they said they could get me in tomorrow, but i have to take off again.

I would use a different plumber that respects your time and has good customer service

Kevin S.

I had a clog in my laundry line and they responded quickly. The issue is the technician wanted to use my hot water line to my washing machine to run water after breaking up the clog and he broke the handle off completely. I looked thru my records and they were the one's who installed that spigot. Then he moved on to the cold water and inadvertently loosened the packing nut and sprayed water. Fortunately, tightening up the nut stopped it. He then called and they were going to send a plumber out to fix it, and it sounds like they were going to charge me, but we did not get that far yet. I mentioned that I had American Home Shield and I didn't use them because the response would be to slow. The Tech told me that they actually work with them and that I could probably get some reimbursement. So, I called AHS and they said that Roto Rooter just needed to call AHS and they would work something out and also get them approved for future work. Good deal right. Wrong! I called Roto Rooter and said they would not call AHS because ""they never call Home Warranty Company."" Zero interest in helping me get reimbursement and this is after they broke the handle on my hot water line and jacked up the nut on the cold-water line. Good job on the clog, horrible customer service. The rep literally said, ""we are ok without your business."" Granted, I have used them only 4-5 times over the last ten years, but I expect better than that. So, after $377 dollars for an hour of work, I am left with a broken hot water spigot, a compromised cold water spigot, and get treated poorly. BUYER BEWARE.

Joe H.

Roto-Rooter addressed a root ball blocking our drain between the house and the city sewer line. The work required accessing the drain line 10 feet underground behind my neighbor's fence (under a retaining wall of railroad ties). Roto-Rooter complete the sewer repairs and then left the site with the retaining wall dismantled and the dirt pile still there. After I pointed this out, I was told I signed a release that acknowledged Roto-Rooter did not do landscaping work. I agreed that I had, but I pointed out that the job was not complete because NO ATTEMPT WAS MADE to return the site to its original condition. VERY DISAPPOINTING. Months after Roto-Rooter left, the site was returned to a much better condition (see photos) without purchasing any additional railroad ties or soil by an overweight 63year-old man with a bad knee (me!). See photos.