Roto-Rooter Plumbing & Water Cleanup

Rafael E.

To those who are not interested in the whole story its simple... Good Customer service, arrived quick, follow Covid guidelines, worked quickly and professionally, but the amount they charge its ridiculous! It is as if they charge you from when you make the call up to when they leave.

Even though they say they don't charge for the visit... so they come in, check what's the problem, make a quote and if you say no then its ok and they leave.

In my case I had a water pipe leaking so no wasn't much of an option. They wanted to charge me a little over $365.00 to change a water pipe valve and to cut less than an inch of a half inch pvc pipe which the technician who was very professional did it in around 10 min.

I wanted to have the anode rod of the water heater changed as well, which I already had bought and that was quoted to $375.00 (just for the labor) imagine if I hadn't already bought the rod myself.

I couldn't have it changed since I didn't had $700 laying around. And that's was without a guarantee that he could actually change it because there was the possibility that it was sealed and impossible to open.

I attached pictures so that you could see the 10 min labor worth $365.00.

They gave a 1 year warranty for the work they did. Still, I wouldn't recommend this company to anyone. Unless you have money to spent then you are good to go.

J. Andrew H.

Absolutely fantastic experience. Unlike some of their competitors, they are actually a 24/7 operation. We called them this morning at 9:00 am after Arlinghaus cancelled on us at the last minute. They had a tech here by 11:30 and he did a wonderful job. I can't begin to express my satisfaction and willingness to do work with them again. Amazing service and great value.

Ian J.

Was told on the phone they cannot quote price to snake a drain because pricing is different for every job. Tech shows up and says its $346 for any drain flat rate. I was telling him to wait while I was on the phone with another company because that seemed high, but he started anyway so I was stuck at that point.

$346 seemed unbelievable for a 15 minute job. Help Plumming heating and cooling charges $97 for the same job, no fine print. Unhappy, I spoke with the business manager, and he begrudgingly offered me the online coupon, which was $60, after I expressed how absurd that price is, so still almost $200 more that other companies.

When I asked how can they charge $350 for a job that multiple others charge $100 for, he said ""Well I'm not going to match their price, and I don't have to compete with them"" which is very true. So I'm here to let you know there is no competition, save yourself $200 on this simple job and go with literally anyone else. I'll make sure warning gets posted everywhere I can find it, hopefully you don't make the same mistake I did.

Thomas E.

Tech was good. Arrived fairly quickly. Cleared a clog in my main. BUT 346.00 for 20 minute job I think is way to steep. Just curious I called 3 other places give the exact circumstances and the highest was 200.00. Lowest was 150.00. Not going to use ever again. Way to expensive.

Greta Z.

Josh, tech 4619, determined that the reason for my lack of hot water anywhere in my home was an old water heater that no longer did its job. He recommended and installed a new water heater. Now cold showers are a thing of the past. He also explained everything he did. Thank you, Josh.

Heather D.

It is a constant battle dealing with them. I have over 20 calls and emails trying to get a response from them . When I did finally speak with someone it was a conversation of empty promises. It really has been a dissapointment working with them

Samantha A.

Matt #2719 was great I have no problems with him. He was very friendly and educational.

I called on Wednesday morning and the call center said they would be able to get someone to me between 945am and 145pm that day. I received a call around noon stating that they would were running behind but someone would be out to see me today. I received a text at 230pm stating that my ""technician is on the way."" At 5pm I called asking where the technician was and was told that they were running behind and they needed to move people to the following day. I told the call center that is unacceptable since I was told he was on his way and I didn't care if they needed to show up 9pm someone was to show up since I had already left work early. I received an other call at 830pm stating NO one would be out until tomorrow. NOT ACCEPTABLE to send a text that someone is on their way I leave work to accommodate your schedule to be hung out to dry plus lose money 2 days in a row for a 5% discount.

Jason H.

I called on Friday night to get service on Saturday. They told me that I was scheduled from 10:00 to 2:00 and I would have priority, meaning closer to 10:00 than 2:00. I called at 1:30 because I hadn't heard anything. Turns out they scheduled me for 10:00 am in 2021. They said someone would be right over. I called back an hour and a half later wondering when ""right over"" plumber was gonna be there. Yep, he's finishing up and on the way. An hour later another call, he got held up, some else will be there in 20 minutes, finally showed up an hour after that. I sat home all day without being able to run water without it pouring onto my basement floor. When the plumber showed up she did a great job and make short work of my clog but it's a shame that it took so long to get someone there. I will probably never call rotorooter again.

Cassie F.

I typically like to go with local businesses, not large chains. However, I had water seeping into my bed room and needed help fast. These guys were great. Their call center kept me updated on delays and when I could expect the technician. Josh, my technician, was very good. He was professional, polite and very personable- a hard mixture to pull off. He found my problem, the quote was reasonable and he was quick and efficient fixing it. I will use these guys again for my next plumbing project...hopefully a nice long time from now.

Brittany J.

I called today to set up an appointment and asked them if it could be after 3PM and they said it was NO PROBLEM! It was a great feeling knowing they could work around my schedule! Zack(0181) was amazing! So professional and very eager to explain how the problem happened and how to prevent it. I could tell he was very well trained in her profession and his personal skills made me feel very comfortable! The price was very reasonable! Zack had everything done in about 45 minutes and everything is working great! THANK YOU!!!!