Roto-Rooter Plumbing & Water Cleanup

Greg L.

My ever-dripping kitchen faucet was wasting gallons of water daily; but its lines and shutoff valves were solid bricks of corrosion, so I needed more than my plug-n-play skills. After several misfires ""shopping local"" (global pandemic considered), Roto-Rooter's John and trainee Brian brought the necessary tools and competence with a topping of courtesy.

The fix was a bit pricey because my non-standard water lines needed special fittings only available several miles away; even so, John had to refresh his pipe sweating skill to make them work. These guys wasted zero time and, according to my mediocre mechanical experience, consistently made accurate assessments and decisions about my ancient and complex plumbing.

It would be silly to downgrade my rating because they arrived a bit late; after the extra time they had to spend on my unique issues, they were probably even later for the next customer. We're all unique, right?

Patty C.

I was very happy with their plumbing services; my drains are running great. The man was very personable, worked hard, and cleaned up his mess. The prices were also reasonable. Definitely recommend and will use again if necessary!!

Robert S.

Had a good experience the only reason I gave 4 instead of 5 is that the plumber was almost an hour late. Keenan fixed the issue quickly and was very professional. The price was reasonable for the work he completed. He even double checked his work and made sure there was no issues!

Keli N.

We were experiencing issues flushing our toilets and were concerned our septic needed to be pumped. We called Roto-Rooter, and they were absolutely great! The woman on the phone was very friendly and sent someone out within a few hours. The serviceman arrived a few minutes early, was very polite and identified the problem right away. He fixed the clogged pipe and even gave us advice on how to clean the septic filter and how much time we had left before it should be pumped. I would definitely recommend this Roto-Rooter location!

Kori H.

We were extremely dissatisfied and disappointed with our whole experience with this company. We had a major issue where a pipe was leaking into our furnace. $10,000 later we had to replace our furnace and AC. A plumber came out and claimed it was coming from our downstairs bathroom toilet. $600 later after replacing our toilet due to a ""tank crack"", we established this wasn't the problem. The furnace workers told us the leak was still happening. They did some problem solving (which we thought a plumber would do) and realized it wasn't even that bathroom causing the problem. It was the one above it and all that needed done was a pipe replaced in the basement. We called the technician out again to fix the problem and he didn't have the parts. Which is fine, but he never called us the next 2 days to come out and finally fix the problem. At this point I called the manager due to being so upset. He stated our file got put in the wrong pile so they never called. He had no explanation for why we got charged $600 to replace a toilet and to make things right he said they'd fix the problem free of charge (I would only hope that'd be the case). He set up an appointment for us to have someone come out on Wednesday from 3-5. I came home from work to work from home to be there during this time frame. 4:45 came around and still received no call saying they'd be outside of this timeframe. I get jobs come up and take longer than expected, but given our circumstances, you'd think we'd be given at least a courtesy call alerting the time frame wouldn't be met. I called and told them not to come out due to the time being passed. It is now Thursday night and we didn't get a call from anyone to set up a new appointment to get this project done right. We are going with a different company even with the free-of-charge we were offered. We are absolutely disappointed that a reputable company would do so poorly at fixing an issue and the customer service all around was upsetting. We aren't hard to please people, but this is one of the worst experiences we have had and we will be sure to steer people from using this company in the future.

Julie J.

My sister had toilets backed up right after the big freeze when the plumbers were busy across the city with repairs. Roto Rooter said they'd get someone out. They were so backed up there was a delay but Charles showed up and got us back up and running in a jiffy!

Duane H.

Called this service and they sent a tech out the next day. Conner was very responsible and worked out the issue with drainage. Highly recommend!!

Spencer H.

Keenan in South Bend did an excellent job getting our kitchen sink draining properly again. He was persistent in blasting out our sewer main which had a large amount of waste clogging it up.

Marie F.

The phone book advertisement proclaims that emergency services are their specialty. 24 hours-7 days a week. After no return call after three hours, I was told that they didn't know what was wrong, but the message was picked up. After no return call from the technician for over 12 hours, I called and was told on Saturday morning that no one was working through the Thanksgiving holiday weekend. I called the phone book 877-380-7686 phone number back and was told that only the answering service was 24/7 and that contractors in my area were not working. I pointed out to her that I hadn't looked up answering services but Plumbing Services-and that their ad clearly says complete Plumbing and Drain Services 24/7-NOT answering services -still waiting...

Brent S.

I have been a landlord for over 25 years. I have used many different plumbers over those years for many different issues. By far, Roto Rooter is the best solution out there. Responsive, knowledgeable and equipped to do the job. I am sorry that I didn't discover them sooner.