Roto-Rooter Plumbing & Water Cleanup

Kristin M.

Can I give zero stars? I'd REALLY love to give zero stars! Do NOT waste your time on freaking Roto-Rooter!

A pipe is clogged so NONE of the water or waste is leaving our house. Yes, we discovered water, tissue paper and POOP draining into our basement. A WEEK ago. Been trying to get them out for a week but we work a LOT and have to get up at 4 am so after waiting three+ hours like three different days for someone to show up, we decided to reschedule. We just bought this house and haven't moved in yet so it's not like we can Netflix and freaking chill all night at a house we aren't living in when our work day starts so early. We can't continue our renovations until the pipe is fixed and we are running out of time.

So we rescheduled for to-freaking-day. They'll arrive between 12 to 4. Decent enough. Hubby goes and waits. And waits. And waits. Receive a call at 5:50 that all the plumbers are backed up... much like the freaking pipes in my house! Ok, so we wait... and wait. There's a blizzard right now, you guys. We would've been home safely before it started if they'd made it within the four hour window they gave us. 9:20 pm, guys. 9:20 pm... almost 9.5 hours of waiting later, we get a call that they aren't going to make it. The roads were just fine from 12 to 4. Heck, even at 7 pm they were ok.

Absolutely freaking ridiculous!!!!

Ali S.

Have had good experience with Roto-Rooter's responsiveness and efficiency. I missed the first phone call for my time slot, so when my wait ran long, they called to keep me posted on the next available plumber. When the technician arrived he was efficient and polite.

I agree with another reviewer, the cost does seem high, even with using a coupon, and the appt schedulers give no pricing estimates over the phone. I do like the guarantee they offer so if you encounter a repeat issue, they'll come back out to the house at no charge for a certain period of time. I would call them again.

J X.

I shopped around and they provided the best price for the service. There was also a coupon that made the price even cheaper. The guy who showed up was knowledgeable and nice.

Lindsey O.

Had issues with very little water pressure from the tub and no water coming from showerhead. I have galvanized pipes and they were calcified and/or rusted on the inside. There was a possibility I would have to replace all of the piping, which would have been very costly, but they were able to work most of the day to get almost everything out of the pipes, and save me a significant amount of money.

Ashley R.

I had a lot of issues with the schedulers, but Steve (1188) was incredible. He went above and beyond to correct things both with the issues I had with the schedulers and the issues with my toilet. My experience went from being terrible to incredible due to Steve.

Wilma A.

I called the night before and dispatchers stated the plumber would be at my house between 12 and 4 the next day. They called back in the morning to see if we were available for a morning appointment, which we were. Great thing because I had a lot to do to prepare for Thanksgiving. Within an hour the plumber (Dave) was at my door. He assessed the problem, suggested coupons and did the work. He was professional, kind and thorough. I will definitely use them again!

Brian H.

I have a very old, very charming house with very ""quirky"" plumbing...

I had a major mainline drain problem that was backing up into our basement. I called RotoRooter, they had worked on a similar problem at our house 6 years before and were able to reference the technician's notes and how he had solved the problem. Those notes, plus the excellent questions asked by the technician enabled us to solve the problem in an efficient and less expensive way.

What I appreciated most was the intelligent systems approach the technician took to solve the problem. He explained the worst case scenario and the best case scenario solutions in detail. Luckily the best case scenario worked... Whew... He then explained how to prevent a reoccurrence of the problem going forward.

The lesson is the RotoRooter just does not just unclog drains - but builds system based knowledge to solve and prevent future plumbing problems.

Tim H.

James, #2996, was my plumber on October 27, 2015. My water heater had busted and flooded my basement and he came in and coordinated everything to replace it. He was very professional, very friendly and did the job well. He even contacted the internal Roto Rooter restoration company to make sure they were scheduled to come in for the cleanup. Not the cheapest around but definitely worth it.

Richard M.

I had Dave come to the house to check on the water heater. He replaced the water heater and a few other items that needed done. He was very personable and professional. He was able to explain to me the issues in terms I could understand. I would recommend RotoRooter and Dave to any of my friends and family.

Jeff F.

Nobody wants to call a plumber at 9:30 on a Sunday night. But that's what we had to do. They responded within 30 minutes and had the problem fixed in an hour. No hard sell for additional services and the price was clear right from the beginning.