Roto-Rooter Plumbing & Water Cleanup

Matthew S.

I clearly overpaid for a job that took no more than 20 minutes, but he got the job done. He stated a few times that everything is expensive these days, but I should have done more searching for quotes on my end before landing here. Just make sure you do your research or you'll pay the price...literally.

Update: I emailed my information to Pat. I'd urge anyone thinking about turning to Roto-Rooter to look at all of the other comments beneath mine. I know I'll never hear back from her. Just please do your research and compare these ridiculous prices to others in the area. Otherwise you'll be the next one on here receiving the same generic response from Pat.

Jonny G.

Was just quoted 800 dollars to do a kitchen sink clean out and 800 dollars to replace the p-traps under the sink because they were metal and rotting out. The technician was kind enough to offer me a 600 dollar discount after I complained about the price. So nice! I then called the office and asked how they can charge such a high price for a F'ing drain cleanout. They said they don't do prices. Only techs do. Apparently the office has no control over what their own employees charge. What a great way to run a business. No accountability. These are insanely predatory prices. I called a local plumber, he charged 200 for the whole thing. I used roto-rooter before for several multi-unit properties. Not calling them again after this. DO NOT LET ELDERLY PEOPLE CALL THEM. They will fall for these ridiculous prices.

Karen S.

What a disgrace this company is. They said 4-6 on monday... didn't show, rescheduled and they ran late again. Rescheduled to the next day in the morning. Plumber showed up told me I needed to reschedule for water shut off. I'm so glad about that because they quoted 1600 for a valve replacement. I guess they try to take advantage of stupid people on a $10 part. I hired a reliable company that charged $400 and I didn't get fleeced!

Gerry H.

We called Roto Rooter to replace a leaking P Trap on the bathroom sink. They send a guy out and charge us a mandatory $100 fee for telling us what is wrong with it and he gives an estimate to replace this little piece of pipe, a whopping $648.00.

We write an email asking for a detailed quote on parts and labor and receive a email back stating the following:

We Spoke to the technician. There is no quote for additional repairs. The pipe is rusted because the sink is not used normally. He advised to flush the sink by running the water more often.

No proposal or quote will be provided.

Regards,

KC Cooke
Commercial Team

Roto-Rooter Services Company

1-800-438-7686

I have both the quote that we paid $100.00 for and the email reply.. Unfortunately there is no way to attach it, so you can not see it for yourself.

Do not bother calling this company. Get a real plumber - a reputable neighborhood company.. Non big corporate!

Daniel P.

The first technician, David, literally walked downstairs to about five feet in front of my covered sump pump, threw up his hands and said I definitely needed a new one and it would be at least $1200. I reluctantly paid the $98 service call fee just to get him out of the house. I called to request a new plumber to be sent out to actually inspect my sump pump. The next person you sent out, Karim, actually inspected the sump pump and walked me through the issue. But when my wife asked him what was wrong and how he could tell he was dismissive and told her he knew because he was a plumber. He was very rude to treat my wife with so little respect and if that was blatantly sexist of him enough he then went on to state that he would only talk to me ""man to man"". I was truly shocked but his complete lack of decency and blatant sexist behavior. I've always thought of Roto-Rooter as a professional and upstanding company. After today all that has changed irreparably.

Chris C.

Couldn't ask for less. They had no idea what they were doing. Tickled the clog after the first visit which helped a bit, but not long after the clog returned. They also insisted on removing my toilet, twice, and failed to reinstall it properly. The first guy also left a sticky mess behind. The third time (warranty visit), they broke the water connection to my toilet and didn't get the water to move though the sewer at all. They claimed it was sludge and not roots, so it was not something they could fix. $900 dollars and my sewer was 100% blocked when they left.

Anyhow, Zoom drain came out and removed the roots in a 1/2 hour without removing the toilet. They also Hydro-Jetted to remove any other roots to ensure a 100% clean sewer main.

John E.

Exceptional first-class work and service. Roto-Rooter scheduling had a representative at my house within an hour of my initial call for help. Teddy my tech was incredibly courteous, knowledgeable and had a great work ethic. Thanks Roto-Rooter Evanston.

Tim N.

I had a leaky pipe in my basement, they came out and fixed it and it took 2 hours to fix, 30 minutes to pickup replacement part since he didn't have his truck and 1 1/2 hours to fix. They charged me $1100, that is $60 dollars for part and $500 plus a hour, which is completely ridiculous. So if you want to be taken advantage of, go ahead and please use.
Worker was nice enough, but really didn't clean up afterwards.
Now they will reply to this saying they want to reach out to me, which I had, but then they won't get back. Trying to make themselves like they really care about customer complaints.
If you are in a bind because of bad plumbing, find someone else that won't take advantage of the situation.

Ma B.

I had an appointment with them for Monday afternoon. No one showed or called to cancel/reschedule. The office called the next day and offered to send a technician later that day then called minutes before the scheduled time to say the technician would arrive in 20 minutes. He arrived 35 minutes later and quoted $680 to rod clean out (main line) which is located in the front yard and very easy to access. Is $680 is reasonable?