Roto-Rooter Plumbing & Water Cleanup

Edward S.

I've used Rotor Rooter over the last 25 years for commercial restate, new and old building and residential condo buildings and just recently for a single family home, Rotor Rooter has very knowledgeable employees and they enjoy helping people handle the worst situation a building could encounter - drainage problems!
Thank you Rotor Rooter employees again
Ed Seghers

Daniel R.

I had a plumber come out to check on an issue and he was arrogant, refused to listen to us, and eventually, I just told him to leave. It was a complete waste of time.

Eric P.

I called the first company I googled for a hose faucet replacement. I'm not in any hurry just want a quick fix and I know it will be a simple fix. He came on time and was more than happy to help. He told me up front it's a $1295 flat fee and I that right away that is astronomical for what I'm asking to fix. He told me that it includes everything parts and labor. No special fees.

The repair man was here at my residence maybe 20-30 mins. He installed it crooked by a few degrees and used white caulk all over to seal it. Keep in mind my house is red brick, so I was not happy that he didn't have different caulk or offered to go get different caulk, especially for that price.

He did however fix the install to be perfectly upright but then he did not use screws to fasten it to the brick. He stated he used a lot of caulk so let it settle and it shouldn't move that much.

Overall I'm happy that I have a new faucet and I beyond upset at how much he charged and didn't tell me about any coupons or even a cheaper company for such a small job.

I would not recommend this company unless you have maybe a bigger job.

Lisa C.

A week where the toilet (sewer line) AND the kitchen sink backed up. RR was able to send people out quickly, which was much appreciated. But the guy who rodded out the kitchen sink charged us $650 for 45 min work (he tried to get $795 first). WHAT?? We think that's utterly ridiculous. That's almost as much as the guy who had to remove the toilet and use the monster rodding rig to clear the sewer line, which took him at least 90 minutes. We feel ripped off.

A week later: we were contacted by roto rooter. They defended their business model, but gave us a $100 refund. I give them props for the professional way they responded to our review.

Jonathan C.

Douglas is excellent - extremely knowledgeable, friendly, patient, and thorough - and generous with his time over the phone, offering some great advice and saving us a lot of money.

We had a plumber from a different service out in the middle of the night who was very gloom and doom about the thousands of $$$$ we would need to spend to prevent an issue from happening again. I spoke with Douglas from Roto-Rooter the next morning, and he patiently and knowledgeably talked me through prevention in the future through general maintenance actions, while sharing why it was not worth taking any plumbing action at this time.

Definitely keeping Roto-Rooter's information and appreciate Douglas's knowledge and integrity through willingness to help someone and save them money even though it meant we didn't need their services. They will be my next go-to for any related issues.