Roto-Rooter Plumbing & Water Cleanup

Atina M.

Expensive as HELL!! Then will tell you they aren't coming back for the same issue within 6 months (which is THEIR warranty) LMFAO!!!!! How in the hell you gonna tell me you not gonna come fix a problem that you supposedly already fixed? They literally blame you and say it's something YOU are doing.

Find someone else. Especially, if you've paid ""emergency rates"" and they're still talking that bullshit about what they aren't gonna do when you've paid them well more than enough. Go with Aleck plumbing instead.

Lisa R.

Called roto rooter to fix a backup in the main line. They took out the toilet in the upstairs bathroom and rodded the pipes for $726 and realized the main drain line from the house to septic tank needed to be replaced. I recently had a friend hire another company to do this and it was 6k for 200 ft so I thought my 7ft pipe replacement would be much cheaper. Roto Rooter's quote was $7500. Absolutely insane. I ended up doing the work myself and it cost less than $50.

Angie K.

My son called to rod his bathtub, the technician was there 5 minutes when he put his rodder through a fitting causing massive damage to the first floor of the newly renovated home. He then said he could come back the next day to fix the problem, for $2200.00. Needless to say we called a real plumber! DO NOT USE!!!!!!

Michael K.

I was a bit irritated. I had a 12-4 window for them to come out on the first day of my vacation. The dispatchers and I called back and forth and the plumber and he kept getting later and later. At 10pm, I canceled the service---crappy 1st day of vacation! The next day, a plumber arrived on time. He cleared a 2"" drain line for us. The most impressive part was that he rodded it 5-6 time with progressively more aggressive rods and tips. He didn't just clear it for the water to go down, he made sure that the pipe was super clear. He filled the ejector pit 6-7 times to ensure it was clear too. Despite wasting the first day of my vacation, I am overall happy with the service. It was expensive $550.00 to rod a drain, but I am confident it wont clog again.

Eric S.

Do yourself a favor and call the Scottish Plumber. $99 opens your drain and scopes. These con-artist wrote my condo up as a commercial unit (2 unit building) screwed me on the guarantee for $850. They wont return my calls. Run away. I wish I could leave no stars.

Lisa L.

DONT USE! My sump pump stopped working & we called them. They said someone would be out within 2 hours. As we are using 3 shop vacs & carrying buckets of water out & the basement continues to flood, they send a ""field supervisor"" out who says, ""well, bad news, I'm not a plumber. I can't fix your problem. I'm here to see if we can file a claim with your insurance"". What?!? where are the priorities?? Do you think maybe we could get the plumber out first to maybe fix the sump pump?? Well, he says he ""has no clue when the plumber can come"". I told him to leave & he proceeds to tell me how I'm completely wrong & don't know what I'm doing. I call rotorooter dispatch back & they say they aren't sure when they can send a plumber but just so I know, it will be $1200 to replace the sump pump! What!? That's weird bc the other plumber I called while waiting for you guys is on his way & is going to charge me $600. What scum.

Kristin H.

If I could rate zero stars, I would. I called roto-rooter because I was having sewage back up a basement drain and could not reach our regular plumber on a late Saturday night. They came out Sunday morning, told my my main line was clogged, allegedly cleared it (less than 10 minutes) but then problem was not fixed. At my husband's prompting, they checked the ejector pump and unclogged it. Charged me $925 and the problem was still only temporarily fixed. Quoted $2300 to replace the ejector pump PLUS $7300 to ""fix the main"". I declined and waited for Monday. My regular plumber came out and replaced the ejector pump for less than half the rotorooter price and established that the main line was NEVER clogged and did not need any additional work. I was entirely ripped off and I am ashamed that I even called rotorooter, knowing their reputation but I was panicked (and they took full advantage of that.) $925 stupid tax. How is this company allowed to exist? DO NOT CALL THEM NO MATTER WHAT. Unethical, shameless, rotten to the core.

Terria111 S.

They must think it's fine for their potential customers to be waiting over 24 hours for a phone call. Reading the other reviews, it supports the idea that if the very basic customer service elements are disregarded, the other elements of the job will also be neglected or done in an incompetent manner. The parent company isn't even responding to these critiques to do damage control. Thank you, Roto-Rooter for NOT showing up!

Nicolle C.

The technician cracked my new tile flooring and when I brought this issue up to their customer care team they did nothing to reimburse me for the damage done. I will never be using their service again.

Katlynn S.

Called for an emergency pipe that was spewing out water in our condo. First person I spoke to said someone would be out within an hour... 4 hours later no one ever came so we called to cancel and the lady hung up on me