Roto-Rooter Plumbing & Water Cleanup

Ken B.

Great service, fast response. Took care of a massive basement clog quickly.

Joan B.

I came home from work today and found my sump pump was running and for no reason.There was no water on anywhere in the house.When I checked it the water level was high.I called RotoRooter and told them I needed a repair man tonight.They gave me a 4 hour window but it didn't take that long for the plumber to get to my house.A very nice man came his name was Kemal 5437.He made quick work replacing the pump.I am extremely happy and I now can have a good night sleep I will call RotoRooter the next time I need a plumber.Thanks RotoRooter.

Andres G.

Someone was supposed to come between 8am and 12pm. They kept on telling me ""a plumber will be there very soon"" at 6pm they told me sorry no one is available.

The following day a plumber arrives (2hr after the time frame) with out equipment !!!! Just to see and call another person and tell them what to bring.

Felt like a prank ! Difficult to believe that a company can be so un professional not caring about the customers needs and no respect for time...

NEVER AGAIN ! If you call R-R make sure to have a comfortable chair to wait for the problem to be solve.

Keri J.

Cy (tech#9823) did a fantastic job fixing what was a mess of a plumbing job in our kitchen. He was super cool, friendly, and offered us a sweet discount. Highly recommended!

Leo S.

Had an urgent plumbing issue so we called Roto-Rooter as they are very well known. Our toilet had a leak and the source of the issue required us to have a new toilet installed. Neither my gf nor I are plumbers so we called them to do the install as the service would be covered under warranty as well. Unfortunately, I can't comment on the quality of their plumbing service as they never arrived.

We initially called around 1PM on Saturday and were quoted that a technician would show up between 4PM and 8PM that day. Waited around and they called around 7PM saying that they would have to push our appointment to the next day between 11AM and 2PM. We live in a 1 bed / 1 bath condo so not having a toilet is really not an option for us, but whatever. We ended up staying with her parents in the suburbs for a night.

In the morning, we scrambled back so we could be there for the 11-2 appointment. We called as we were coming back and they confirmed that we were still on their route for an appointment in that time frame. At 1:40PM, I called them again and again they said that we were still on the list and all the techs were busy. 2:30 PM rolls around and I found another plumbing company, Captain Rooters, and they were at my door in half an hour. Right after my call with Captain Rooters, Roto-Rooters called me back and said a tech would be on his way, but would take an hour to get there. At that point, I cancelled my appointment with them. After they hung up with me, they called my gf (who originally made the appointment) to confirm if we were really cancelling the appointment. Yes, I'm a grown man who doesn't know about free market competition or customer service, so OF COURSE I must be confused or incompetent if I want to cancel my appointment with them!

The ONLY good thing about Roto-Rooter is that their call center and dispatch were extremely courteous and willing to help. Not sure if they don't have enough techs or if it was just a crazy weekend for plumbing, but won't be calling here again for anything.

Amol T.

I would have liked to have written a review about Roto-Rooter's plumbing services, unfortunately I don't even have the opportunity to do that. I scheduled an appointment for a Saturday morning service from 8am-12pm. I now sit here at 5pm and am told ""the techs are still on the way."" Five hours after my scheduled time has elapsed the customer service rep tells me ""it's because they had people call in sick for the day."" I would have much appreciated notice early in the morning if the company anticipated that they might not be able to complete the appointment due to a lack of technicians. Instead I realize that this company has no respect for your time or situation.

Yicheng W.

Once again Roto-rooter came to the clean the blockage of my sewage line. it is so easy to schedule an appointment by a single phone call. Jemo (#5415), the technician, arrived on time. Since this is the 2nd time, he gave me some discounts, which is good to have. He started the work immediately and got us taken care of. Btw, It was such a cold day out there. I am very satisfied with his service.

Cassandra G.

When you can't shower until the problem is fixed, you never want to hear that a plumber can't be at your house for two days. Roto-Rooter comes to fix problems on the same day, even on a Sunday, and you don't get charged extra. It's not cheap, but you can usually find one coupon or another online. Yesterday was my second experience with Roto-Rooter, and it was great, just like last time. Giovanni (tech #2910) went the extra mile to unclog my bathroom tub (thank you!). I'll keep using Roto-Rooter, even though I wish I didn't have to.

Jon O.

Great service, Joe was very thorough with the explanation of our problem, and provided other tips and advice to help prevent future issues in other areas. Will continue to have Roto Rooters as our go-to for plumbing issues going forward.

Audrey B.

I had a horrible smell in my basement plus very slow drainage in my bathroom. I called rotor rooter out. Very professional was on time and the service was excellent Mr Guillermo was very patient with explaining what he was doing walk me through how to avoid future problems and resolved all my plumbing issues. Love it. Thanks for your excellent service.