Roto-Rooter Plumbing & Water Cleanup

Jacob A.

If I could give this a negative star I would! I called initially for a leak in my house where I scheduled at the end of the day. (Since I am in medical school all day!) I get a call saying roto is backed up and that I was going to get a call back. 3 weeks goes by and the ceiling in the laundry room is all molded and yet no call back! I called them again to schedule at the same time since obviously they forgot about me and guess what?! ""Sorry sir we don't have any personnel to come to your office!"" I am very upset that they are even in business with the little to no integrity they have!!

Stay away!!!

Courtney F.

I'm not even sure where to start with these guys.

I've owned my home in University City for a couple years now, and we had a sewer line issue where a cap got stuck, created a seal, and caused back flow into the bathroom. I usually use a local plumber, but my boyfriend wanted to use a more well known plumber that he thought might have had experience with this. So I let him handle it.

He called Roto Rooter on a Monday afternoon and explained the situation very carefully so they knew what they needed to come and quote. They told him he would be the first one to be seen on Tuesday morning. Tuesday rolled around, and didn't hear anything. We finally called after noon, and were told they would get to him. Called again at 4PM and was told, sorry, he would be first on the list Wednesday. Same issue Wednesday. Finally, after noon, I think they were fed up with us calling, and they came out. They were there for a few minutes and basically said they needed a different specialist for the issue, so we would get put on the list first thing Thursday - AFTER my boyfriend had already explained in detail what the issue was. Thursday rolled around, and we never heard from them, so at this point we gave up. We actually never got a call from them to come see the issue again since we never followed up. So, they ghosted us.

It was a very unique issue (they had to cut the cast iron and replace it with PVC), so I would understand if they didn't want to take the job. But communication is key; they should have told us that instead of stringing us along for so long and adding extra days onto getting the issue fixed because we were thinking they would come fix it.

Kristie G.

Called on Sunday and scheduled an appointment for Tuesday. They were a no show. I called and they said someone from dispatch would call me and I never heads from. Today (Wednesday) they showed up with no communication they were coming.

Patrice B.

Just used Roto Rooter at a vacation home in Virginia and received prompt, knowledgable repair service, as usual. This us my go-to plumbing company.

Charlie R.

I called on Thursday at 3:30pm to get a plumber out they were there on Friday at 9am to get me taken care of. Shawn is a real Gem and a really hard worker. He explained everything he was doing and was very personable. I will be using them for all of my plumbing needs an would highly recommend them.

C. T.

Had a clogged shower drain. Called two other places with no success but when I called Roto Rooter, they answered promptly and professionally. I had a plumber at my house in 90 minutes. He did a great job and cleaned up very well. I highly recommend this place in Winchester, Mo. right near 141 and Manchester.

Joy D.

I called Roto Rooter for a clogged kitchen sink. Nick from the service came after being told he would be there in 30 minutes. He was punctual, knowledgeable, patient & courteous to our questions. He was very professional & explained what he was going to do. He made us feel at ease because he listened to our concerns & he was patient to answer them. He is an asset to your company. We will be recommending Nick from Roto Rooter to our friends & family. Thank you, Nick!

Laurie G.

No one likes having to call a plumber but Mike did a great job sending a camera through my pipe and i got to see exactly what was causing the clog. He was very friendly and gave me some excellent advise to keep my pipes clean and avoid having to have them cleaned again. I highly recommend calling Roter Rooter

gavin b.

Came to fix old vibrating sump pump. Discovered unit was old...In addition, had been installed with 1"" piping, while 1.5"" is required to be up to code. Also discovered Sump Pump discharge was causing flooding and erosion. Rerouted discharge into existing underground tubing to flow into sewer. No more worrying about basement flooding. A little pricey, but glad I got it done.

Al R.

Hopefully all the good ratings I have been giving are for the guys from Winchester, if not they all are from Roto Rooter so the same professionalism goes throughout them all. Paul came to the house today to do an estimate, and I threw in a couple of other plumbing problems we were having to add to estimate. The estimate I got was better then I thought it would be. Scheduling has been done.