Roto-Rooter Plumbing & Water Cleanup

Bryan S.

I requested service at 11am on a Saturday, and was given a 2-4pm time frame.wasted the entire day. Was called at 4pm and was told someone will be iut by 5pm. Was called again at 6:30pm and was told someo e wod still be out at sometime. Cancelled the request after this call.

Lucky A.

I called Roto-Rooter in a panic on a Thursday night because the drain in my basement floor had about a foot and a half of water sitting around it. The moment the roto-rooter guy answered the phone, I felt a sense of calm wash over me. He had the most soothing, confident voice. I immediately felt relieved and could just tell they had this covered.

I'm in my third year of medical school (the busiest year), so I had no idea how I could get someone over to fix this problem in a way that would work with my schedule. The guy on the phone literally offered to send someone that night, but I opted for the next day right after work. Sam and Ray from Omaha showed up right at the beginning of the four hour arrival window -- it was the most ideal timing. I'm getting chemo right now and nervously explained on the phone that I was much more likely to get sick because of this and asked if his technicians would wear masks. When Sam and Ray showed up, they already knew about my mask request and were more than happy to oblige (they were so considerate they even wore clean booties in the house every time they entered).

I spent most of my time with Sam; he was personable and patiently taught me about what he was doing as he was doing it. I'm pretty curious so I had a ton of questions and he knowledgeably answered each one. When a person does that in medicine, we call them a good doctor. I hereby recommend we call Sam and Ray the Drain Doctors of Omaha.

If we want people who are kind, compassionate, knowledgeable, and caring to take care of our bodies, why not also want that in the people taking care of our houses? Roto-rooter showed me I could have that.

11/10 would recommend to a friend. Thank you so much.

Matthew M.

Horrible Service.

Came home early from work. Got a call they were coming. Waited three hours and called back. They transferred me three times and then the third said they weren't coming and hung up. I didn't even get mad. Called back and they said they could get me in tomorrow, but i have to take off again.

I would use a different plumber that respects your time and has good customer service

Kevin S.

I had a clog in my laundry line and they responded quickly. The issue is the technician wanted to use my hot water line to my washing machine to run water after breaking up the clog and he broke the handle off completely. I looked thru my records and they were the one's who installed that spigot. Then he moved on to the cold water and inadvertently loosened the packing nut and sprayed water. Fortunately, tightening up the nut stopped it. He then called and they were going to send a plumber out to fix it, and it sounds like they were going to charge me, but we did not get that far yet. I mentioned that I had American Home Shield and I didn't use them because the response would be to slow. The Tech told me that they actually work with them and that I could probably get some reimbursement. So, I called AHS and they said that Roto Rooter just needed to call AHS and they would work something out and also get them approved for future work. Good deal right. Wrong! I called Roto Rooter and said they would not call AHS because ""they never call Home Warranty Company."" Zero interest in helping me get reimbursement and this is after they broke the handle on my hot water line and jacked up the nut on the cold-water line. Good job on the clog, horrible customer service. The rep literally said, ""we are ok without your business."" Granted, I have used them only 4-5 times over the last ten years, but I expect better than that. So, after $377 dollars for an hour of work, I am left with a broken hot water spigot, a compromised cold water spigot, and get treated poorly. BUYER BEWARE.

Joe H.

Roto-Rooter addressed a root ball blocking our drain between the house and the city sewer line. The work required accessing the drain line 10 feet underground behind my neighbor's fence (under a retaining wall of railroad ties). Roto-Rooter complete the sewer repairs and then left the site with the retaining wall dismantled and the dirt pile still there. After I pointed this out, I was told I signed a release that acknowledged Roto-Rooter did not do landscaping work. I agreed that I had, but I pointed out that the job was not complete because NO ATTEMPT WAS MADE to return the site to its original condition. VERY DISAPPOINTING. Months after Roto-Rooter left, the site was returned to a much better condition (see photos) without purchasing any additional railroad ties or soil by an overweight 63year-old man with a bad knee (me!). See photos.

Alexa D.

Said they would send someone between 10-2. At 1pm they called and left a message, I called right back and they said someone would be there in 10 min. 70 min later, no one came or called. I called them back and they said since I didn't answer the first time they sent the technician somewhere else. Really frustrating.

Judi H.

Biggest rip-off EVER! My downstairs shower was draining slow. Service tech arrived & within 20 minutes told me he hit mud, said drain had completely collapsed & it will require extensive repair. He had his Supervisor come give a written bid & what a scam! $6,500+. Had another plumbing company come look, as well as a sewer specialist. Both said the drain had NOT collapsed & they ran a snake out 15' & to direct line. Have had so many people say what a rip-off some of the big companies are & I believe it. Don't know how a Company can have a tech & Supv be so dishonest to people. Shame on you ..talk about taking advantage, especially of the older generation. What could've been a huge expense for me ended up costing me under $150! And my shower drains fine!!

Caleb M.

We've been having issues with our hose and we got water in our basement about a week ago.. we call roto-rooter and set up an appointment to get this looked at / fixed.. 3 times in a row they tell me they are unable to make the appointment, so I have rescheduled multiple times and get the same answer every time telling me they can't make it.. these ppl are not reliable at all.. not responsive or helpful in any situation.. the customer service is trash and extremely rude.. finally when I call to tell them I would like to cancel services with them.. all I get in response is.. okay bye... I would not recommend this plumbing company ever!

Dave B.

Mitch at Roto-Rooter solved two separate leak problems for us. We called about a major leak, and he figured out it was the cartridge in our Moen fixture. He was neat, clean and professional.

When there was a part failure on that replacement, he came back out, replaced it, found a separate leak, and fixed that. Again, neat, clean and professional.

Would use them again.

Loren M.

Roto-Rooter .... my experience was identical to Melaine A. - - - what A COMPLETE RIPPOFF !!!! Service Tech was at my home for 15 mins = $230.00. Plumbing companies in general are complete crooks, i.e. they won't give a consumer general pricing guidance over the phone for common household issues, then say ""I might as well fix while I'm here"" when you tell them to leave.