Roto-Rooter Plumbing & Water Cleanup

Maria S.

DO NOT USE HAWAII ROTO ROOTER! They will damaged your pipes and will not take responsibility to fix the problem after. The plumber/technician and mgr Fred are rude and unprofessional, all they want is your $$ and they want to charge you additional for their own fault, they don't care about their customers. If you have any issues, please email... Mr. Pat Swanson ( pswanson@rrsc.com) his the perfect contact person for all your complaints and concerns about Hawaii Roto Rooter. Please report also to BETTER BUSINESS BEREAU! EXTREMELY POOR CUSTOMER SERVICE!

Craig T.

Don't ever use this company if your looking for a plumber especially if it's a emergency 24hr service. On Sunday about 5:30pm my toilet and wash room sink backed up. This company have a call center for their dispatcher so that means your talking with someone everywhere except Honolulu. Roto-Rooter has no follow up skills and they give you the runaround. I called them 4 times and every single time the dispatcher tells you the technician is still at the other job and will call you when he's on his way. Here's the icing on the cake when I talked to a particular dispatcher she said I'm the next customer in line to get service and that the technician is in the Waikiki area so I thought cool I live in Kaimuki area so it's only 10min away. Than finally I waited till 10:00pm so I'm already furious at this point I called for the last time. Talked to another dispatcher of course he told me that the technician went to another emergency flooding job than I lost it . I told the dispatcher I was the next customer in line he replied I'm sorry but he had to go to a emergency job. I told the dispatcher my job is not an emergency. I finally told the dispatcher cancel my job order. He replied I'm sorry would I like to reschedule for the morning I told the dispatcher no thanks I'm going to another company. So all of that wasted time I still had a plugged toilet and I could have called another plumber if they would have just been honest with me and give me updates and a time when I would get my job done. So the next morning I called Steve plumbing And they squeezed me in at 10am . So you'll see my post later on them

Lisa P.

After calling Steve's Plumbing and they not being able to clear the back up in our pipes. We call Roto-Rooter. The service person came right away and had a snake long enough to get to the plugged up area. He took the initiative to snake all the clean outs. We are very pleased and grateful for the patience and professional guy. We will when needed call Roto-Rooter first.

Kevin T.

I have used this service before . Service techs are OK , when trying to resolve a billing correction the manager ""Braindy"" was very unhelpful and did not seem to understand what was going on then implied that i was not telling her the truth . ""Braindy"" needs to learn how to deal with customers , seems like she doesn't like her job at all too bad the techs have to put up with ""Braindy"" .

Alex C.

Worst customer service I have ever encountered. They came out on 12/26/20 to fix a broken pipe and leak in my condo; this break caused another pipe issue, which caused another pipe issue, etc. This wasn't the problem, as I understand that with piping as old as my building, these things are going to happen. The plumbers themselves were great at their job, but management was horrific. After the first day, they said they would need to come back and would send someone the next day. Next day, no one. I call to check in, they say they will call me back. No one does for three more days. I finally get someone to talk to, they say they will send the original plumber who had been working on the project between 12:30-3:30pm. At 7:00pm, someone comes out who is not the original plumber. He arrives, says he knows nothing about the project and will not work at night, and charges me $300 for the hour. It took me several more days to get the right person out and another week to get a refund. Then, after those repairs were finally made, I was told we needed to schedule one more repair, this time the water in the whole building would need to be shut off. My condo building requires a 48 hour notice to occupants that the water will be shut off, so we went through with this, shut off the water for the building for the designated time Roto Rooter provided. The morning of, no one comes. When I call to check if they are on their way, they claim there is nothing scheduled for today, even as I look at the confirmation email and read it off to them.

Lester P.

I have used roto rooter a few times, and I like that they usually come right away or at least the same day. And the last 2 plumber was very good. However this plumber I had on New Years eves were the worst experience I ever had. Came here, I greeted him and trying to be nice understanding it's New Year's Eve, he came in our kitchen and first thing was like ""I am not allowed to move anything"" so he stood there and watch me empty out everything inside the kitchen cabinet and they are just pots and pans, then he swear a lot while he installing the water line, he was swearing even though we have young kid at home, then I showed him the $75 coupon I have and he gave me this silence treatment and later told me that came out of his labor, SAME COMPLAIN AS THE ORHER PERSON HAD HERE, then when finished, he walked out the door, stand there for 15 min or more, again the silent treatment, trying to calculate and jack up his price as much as he can. What an awful person. He treated his customer like idiots and try to charge as much as it can, that's what it is. Also he told me my shut of valve is old and he cannot guarantee when he turn the water back on, things will work. I just looked at the valve closely today and try turn it myself, and it's brand spanking new and turn smoothly, he lied. If you are the owner, better fix this or give this guy a lecture, or else I am not coming back. Too bad 1 bad apple ruined it for everyone, otherwise I am quite happy with roto rooter. I gave you 2 stars cause the job was done, but he did leave me a very bad impression of ill manners and trying to con their customer thinking they know nothing. Felt sorry for anyone who had the same experience as I do, and hopefully is the problem with this 1 guy only.

Rhea T.

If I could give a negative star I would. My parents been waiting over 24 hours just to get service from them. They have called back to give a update or anything. My last phone call with there customer service said I am sorry. I don't have any Plummer to come in. We will send one ASAP. Come on it's been 24 hours already.

Lina H.

According to the website, this is a 24/7 service company and it highlighted on the website that it is fully staffed and open on Christmas Eve and Christmas Day. Called Christmas Eve at around 7pm for an drainage emergency and it took 20 mins to finally speak to someone and was given a window of 8pm- midnight. We were waiting until 1030pm and got a call that the technician had some equipment issue and was unable to come. If you want to party thru the Christmas Eve and don't want to work, please DO NOT advertise as a 24/7 fully staffed company. Totally false advertisement and bogus! We could have reached out to some other to get the drainage emergency fixed. What a waste of our time!

William T.

Had a window from 8-12. at 11 they called to say it would be sometime in afternoon. No one ever showed up. Spent an entire day waiting without anyone showing up. Have used Roto Rooter in N Cal, and they were always fantastic. -- This was terrible

Joe G.

This review is for the service my aunty received on August 24, 2020. My cousin's toilet was leaking very badly from the base and we knew it was probably a wax seal that needed changing. Since it was urgent, my aunty called Roto Rooter because they alway come quickly and do a good job. She trusted them because in the past they did good work and were efficient. She told the person on the phone that the toilet probably needed a new wax ring so please make sure the technician brings two wax rings with him in case the other toilet's can be fixed too and they said ok they will fixt both toilets She also asked if she could get her kitchen sink faucet fixed because it drips. They said sure. She was extremely nervous about having somebody come over because of the Covid situation but since the toilet was leaking and it was emergency, she want to fix the sink too and also replace the wax seal for the 2nd toilet for safety since it was the same age as the leaking one. The plumber arrived and came to look at the toilet. He right away agreed it needed a wax ring but said he didn't have one with him. He looked at kitchen faucet and told my aunt that it is old and ugly so she should just buy a new one and call him back to install it later. Then he said, okay...when do you want to schedule the servicing? My aunty almost started crying because the toilet was leaking badly and she was freaked out that the neighbors below would get damage. She also took off work to be there. She really needed the service done immediately which is why she called Roto Rooter instead of waiting for her usual plumber who charges way less. The technician reluctantly agreed to go to City Mill to buy 2 wax rings and come back to do the work. He said he would do the kitchen sink another time after she went out and bought a new faucet. He seemed very annoyed that she wanted the toilets fixed right away instead of taking his suggestion of buying new faucet first. He acted like he was doing her a huge favor by agreeing to come back the same day that she actually scheduled the service for. It took him over an hour to go get the wax ring and come back. It cost over $950 to change the rings and took less than an hour to install. The guy didn't realize that my cousin and I were there the entire time in another room. We heard him talking to my aunty in a very condescending way. He thought she was not very bright and easy to take advantage of probably since she older and polite even though she upset. The only reason we didn't confront him was because the toilet needed fixing badly and we also were in online class for distance learning and can't leave the computer. So he thought she was home all alone. The main reason I'm writing this review now is because of what I just found out about how shamelessly more the technician took advantage of my aunty. She had a coupon for $60 dollars off the service. When she presented it to the technician, he told her that they take that $60 right out of his paycheck. So she felt really bad about it and wasn't going to use the coupon. In the end, he gave her the discount but my aunty felt so bad that she tipped the guy the same amount in cash when he left. She just told me this and was so embarrassed about it. If I knew at the time, I would have call the supervisor and complain immediately. My cousin and I feel guilty that we didn't step in and help my aunty out while the guy was here. Hopefully by writing this review, other older immigrant people won't be taken advantage of too.