Roto-Rooter Plumbing & Water Cleanup

Steve O.

ATTN: Management, Please send this driver to driving class and to follow the laws of driving and to follow posted speed limits. See posted picture of vechile who tailgated me for 2 miles until he changed lane, the right lane at was traveling in the excess of 65 miles an hour. If this is the professionalism he brings to his job, it sends a message of not caring about the customer, cutting corners, and not following rules and regulations.

Wily W.

Extortion to my window neighbor.. they were not giving options and not giving the home owner chance to go else where for a second opinion. Their quote of $15k to rip up the old pipe and lay new drain pipe.. We ended up with another company for under $500 to snake and run a camera.. we ended up descaling the pipe for additional $2500.. total around $3k How do I give a zero star review?

伸彦

They charged over 650 just for 20 minutes work and management said I don't know pricing at all. It was the worst company of plumbing. Just losing money,

Lamar G.

The two sinks in our master bath got clogged. They would not work with our home warranty insurance, but once we told them we would pay them directly, they scheduled and showed up. The clog was cleared within a couple of hours, and we have had no problems since then. Looks like they have received a lot of bad reviews, some with photo evidence, but we can only report our work with them the way it happened because they did what they were hired to do.

holland h.

Try ANYWHERE else before you call Roto Rooter. We have used them MANY times over the years, but today was the last time ever. I called for what appears to be routine issue- a high pitched sound coming from bathroom faucet, tub, and toilet. Roto dispatch said sounded routine, they could take a look and fix. Oh, and need a new hose valve, may as well get that done too. Called Monday, they set up for Wednesday between 12-4. Dispatch is on the continent and did call to say the plumber was going to be more toward 4, and I get that. But when I asked if there were other plumbers, dispatch had no idea about ANYTHING. So 4:30 rolls around. I'm frustrated and call, and nope, cannot help. Gives me the number for the Honolulu corporate office (not the plumbers/ contractor) and they cannot help either. Low and behold, the plumber calls at 4:30 and complains he's on the other side of the island. Asks what the problem is, and when I describe it he says ""I don't know what the problem is, and I cannot fix it""...starts yelling when I ask him why, when dispatch said this is routine, and even Google said it's common. Nope, he cannot do what I'm describing. Yells at me that he's been working 25 years and when I ask him not to yell, he yells at me that he's not yelling. I may have yelled back, so he hangs up on me. I call the number back and he declines the call. Never had a plumber or electrician or anyone hang up on me but this is who Roto Rooter hires, so be advised. I waited the whole day and then got yelled at and hung up on. I called two other plumbers who said they know what the problem probably is etc., so hopefully REAL professionals can resolve. Roto Rooter is not for your plumbing needs, and they either do not have enough staff to serve the island or the staff they have is totally unqualified. DO NOT call them, there are better options out there.

Nancy M.

Matt and Sam were terrific technicians who came promptly, detected the problem, guided us in steps needed to fix. Very thorough, personable and knowledgeable. Ask for Matt and Sam

Dan D.

Working with Roto-Rooter has been the lowlight of my last year and is seemingly an ongoing nightmare. I called at noon on Saturday and given a 4 hour window. At 2 I was called and told it would be a few more hours, I asked ""should I call another plumber?"" and ""can I be assured they would come the same night?"" I was told they would be able to make it to me and I shouldn't call anyone - I had no toilet. At 3 I was told a plumber was on the way. At 3:30 I was told that they had a family emergency, and that the next plumber would be done his job in roughly 1 hour and was a 30 minute drive away. At 6 I was called and told no one was coming. In that same call I was told that I would be helped ""first thing in the morning"" but also given an 8-12 window! If I am the first person to be dispatched to, why wouldn't the time be 8:00 AM? I was given a $50 credit. I had no toilet for the night. On Sunday I didn't hear anything. I called at 8:30 and was told no one with the appropriate skill set had checked in yet. That person would be in at 9. I heard nothing at 9. I called at 9:30 to speak with a manager and customer service had to request dispatch to send someone. Management provided me with an extra $50 credit ($100 total). I got the call at 10 that they were on their way. Two plumbers arrived ~10:45 AM. The two plumbers seemingly arbitrarily quoted my fee. They were aware of the $100 credit and quoted me at $1100 plus parts and labor. When asked how long it would take they said 3-4 hours. It ended up taking 3 hours but is the going rate $183 per hour!? ($1100/6 working hours) There was a wood casing around the wall where the toilet goes. I was told this needed to be cut into. When cutting a hole was created through the floor to the outside. They ""patched"" it with spare wood but it literally looks as though it's filled with assorted rubble they found. Upon installing the toilet they admitted that it actually didn't need to be cut at all! The dimensions of the toilet did not overlap with the dimensions of the casing. They did take my old toilet away - which was not originally quoted. They did not include any sort of warranty on the work because the pipe was old! This overall was the worst service I have received as a homeowner and general consumer. I felt constantly mislead and then robbed by the exorbitant price! I was supposed to be without a toilet for 4 hours tops. Instead it was over 25. When the plumbers did arrive they knew I would have paid anything because I needed it fixed and they were there! After filling out their online customer service I heard nothing back and instead reached out to the Office Manager Brandy about my issues with their service. She told me she'd get back to me within a day. Two weeks later I reached out and she connected me with the GM Troy. Troy's approach to customer service was insulting. He blamed everything on me! Some of the highlights of our conversation include: · The market rate is $300 per hour (they charged me $1100 for 3 hours) · It's so expensive because plumbers go through same schooling as doctors (they still drilled a hole through my floor) · Not the only plumbing company, we have other options (dispatch assured me I would be serviced that night, their website claims 24/7 service) He told me he would follow up by EOB the next day. Two days later I get an email that they are going to send me $200 - which noted above is just the amount they overcharged me - ""rather than have someone walk back up my driveway."" No fault admitted, just Roto-Rooter's laziness. I eventually had to battle this through my credit card. This was the worst service I have received as a customer of any company. Save yourself the headache and take your business elsewhere.

Stella L.

I'm giving one star because the technician that came out was nice and efficient. But to charge $405 +tax for unclogging a tub ? Really? It took him 20min max. The company says they charge not by the hour but by the work. I should've called another company.

Laurie K.

Don't waste your time & hard-earned money on this company! First of all, I tried to get an estimate over the phone. The customer service rep said the rates are based on the job, not by the hour, and I would have to schedule an appointment online. Once I made the appointment, I get a text msg giving me the wrong time frame. I called them back, got another rep who was clueless saying she didn't know how to change it. She tells me to go back online and change it myself. After 3 attempts, finally got it straightened out, the tech shows up, looked at the drain for 2 min and automatically said it would be $410.00 to UNCLOG A DRAIN, but doesn't include this & that, and claimed it would take about 3 hrs. And was a weekday afternoon. Didn't bother to explain anything to me. I showed him the front door. Called A-1 Budget Plumbing instead, who did the repair in 15 min flat for half the cost (and on the weekend!) and he explained everything in detail. And yes, I gave A-1 a great review!

Maria S.

DO NOT USE HAWAII ROTO ROOTER! They will damaged your pipes and will not take responsibility to fix the problem after. The plumber/technician and mgr Fred are rude and unprofessional, all they want is your $$ and they want to charge you additional for their own fault, they don't care about their customers. If you have any issues, please email... Mr. Pat Swanson ( pswanson@rrsc.com) his the perfect contact person for all your complaints and concerns about Hawaii Roto Rooter. Please report also to BETTER BUSINESS BEREAU! EXTREMELY POOR CUSTOMER SERVICE!