Roto-Rooter Plumbing & Water Cleanup

Cathy C.

Curtis came and did some work for us and did a top shelf job! We are very pleased with the results!

Asako D.

4/13/16 & 4/14/16 Never seems to fail that things always go wrong late at night at our house. At around 9:30pm on 4/13, while taking showers, hubby and I noticed both showers backing up. I stepped out of my shower into a one inch puddle of water over half of my bathroom floor from my toilet overflowing. Hubby's toilet water was up to the brim of the bowl. We called Roto-Rooter and the dispatcher said someone would be over in 30-45 minutes. Technician Sam (#0285 I think because I can't read his writing) and a trainee arrived within the time slot. They came in to survey the situation, carefully removing their shoes before entering the house. They determined the snake needed to be run through the outside clean-out at the back of our house. It took them at least an hour to run the snake through the pipe because they had a difficult time getting it all the way to the end of the pipe running to the clean-out in our driveway. Sam said they kept hitting something hard and we feared it was tree roots from our neighbors' paper bark trees growing alongside our driveway that got into our pipes. Sam immediately explained he could have another technician come over the next day to run a camera through the pipe to see exactly what the problem is. If we scheduled the appointment now, it would be an additional $50. If we waited, it would cost $200. It was a no-brainer because we needed to find out what obstructions were in our pipe. Sam said they had to run the snake out about 125', which was a lot. At least the clog was cleared so the toilets were once again usable and the showers drained properly. Sam was extremely professional, considerate of our property, had an impressive positive attitude, and was knowledgeable. As he trained his partner, we noticed how patient he was. As promised, the second technician Lewis (#0479) showed up on 4/14/16 around 10:30am to run the camera through our pipe. We watched on the monitor as he explained the corrosion in our pipe due to the age of the houses in our subdivision and the puddles of water sitting inside some areas of the pipe indicating problem spots. He was only able to run the camera cable about 70' out from the back-of-the-house clean-out so packed up his equipment and set everything up again at the end of our driveway to run the camera cable through from the clean-out near the sidewalk. He was able to scope out the remainder of the pipe and there wasn't a tree branch in sight. What a relief. He explained the pipe got clogged because of the corrosion inside the pipe where things can get stuck, and the turns and dips in the pipe. The only way to avoid future clogs would be to replace the entire pipe from the back of our house to the end of our driveway. Since this was ""only"" the third time we had our pipe snaked in 30 years and we know all the other houses in our area have the same problem, we are opting not to spend the money on replacing the entire sewer pipe. We're retired so it wouldn't make sense at our age. Lewis was a consummate professional, knowledgeable, and had a winning personality. Hubby is a retired contractor who worked on his own. We had our kitchen and bathroom renovations business for nearly 40 years so we've seen the kind of workers who are out there. After prior experiences, hubby had taken a dislike to Roto-Rooter so we used Clean 'n Rooter. Adding to his unfavorable opinion was a bad experience with a Roto-Rooter technician who unclogged my mom's toilet late last year. He had no personality and took only 5-10 minutes to clear the clog yet charged what we felt was an unreasonable rate, even if it supposedly included a senior discount (my mom was 94-years-old). So there were reservations about calling Roto-Rooter to come to our house. As it turns out, it was the best decision we could have made. If we can get technicians like Sam and Lewis every time we have a problem, we will continue to use Roto-Rooter. They both did an excellent job. Mahalo!

Mickey V.

Called on a Sunday for a Toilet Repair. Was told someone would be by in a couple hours. 7 hours later he shows up and tells me that it will be nearly 700 to fix the issue and everything in the back of the toilet needed to be replaced. I said okay then he said he needed to go get parts and he would be right back. He called back a hour later saying that he couldn't get the parts and he would be back the next day between 10-12 and at 5pm still no plumber. I called and canceled and called A1 Budget Plumbing. They came out the next morning and did the repair for 176.00. Rotor Rooter was trying to rip me off. Do not call unless you have money to flush down the toilet.

Gil C.

Plumber showed up on time. Explained service and cost upfront then proceeded to deduce problem. After he figured out what was needed, gave me options and made sure I understood. Work was fast and efficient and he was very cordial the whole time. Great experience, I have no regrets about calling Roto Rooter.

Wanda P.

The person who answered the phone at Roto-Rooter and the technician were very nice. They came within 2 hrs of my call and notified us when they were coming. The technician, Noa, did a super job snaking out the clogged drain and answered all our questions. I liked their service. The price was a bit high, but they told me what the cost would be before doing the job, so I had the option of not doing it. I'm glad we called Roto-Rooter.

John D.

This is an edited review. So I had a poor experience with Roto-Rooter though mostly on the billing and timeliness side; the service itself was excellent as always and the guys that showed up were professional and courtesy. After sending feedback via roto-rooter's customer service mechanism I was quickly contacted by management to discuss my issues. I can't give them five stars as I still ended up missing work for a no-show and still had to deal with significant frustration but in the end the job was done adequately and they did make amends. Before I mentioned I would never use again nor recommend them but after speaking with the manager I'm going to change that to would give them a second shot. I've used them before and had no complaints, it's why I called this last time; I will take their word this was an anomaly.

John O.

They dont even deserve 1 star but yelp doesnt allow that option. I set this appointment between 2pm and 6pm. I recvd a call at 5:45p saying technician was 30-45min away. I recvd another call from technician at 7:30p saying he was still 30-45min away. I mentioned to the tech that i had recvd a prior call saying he was on his way? He said that was from a mainland answering service that doesn't know what's going on? Then no more calls and no show. I wasted half my Saturday to make this appointment and missed an important function. I am very upset.

Tori M.

Your technician Lewis (#0479) was awesome. Showed up within 2 hours of calling to make the appointment and was very knowledgable and friendly. Completed work and clean up very quickly and efficiently and explained exactly what the problem was. Definitely recommend and will be calling Roto-Rooter Honolulu for all of our future plumbing issues, Thank you!

Pam Y.

Troy called me to discuss the plumbing invoice. Since the servicing charges were not discussed with me before being done he offered to refund me $100. I thought it was a good compromise and accepted his offer. I thanked him for caring enough to call me about the issue and for trying to make it right.

Keith H.

I must say that I am NOT moved by too many situations however after walking into my apartment on Christmas Eve I immediately felt somewhat helpless as I smell the stench of sewage all throughout my house and also aware of the fact that many plumbers know many are not even answering the phones muchless workinhthis day. This wonderful godsend of an employee at roto-rooter made a special effort to make my Christmas Eve livable and his name was John Jacob Newman... He never complained once about having to come out on such late notice and so late in the evening on a holiday such as this, he just efficiently and effectively completed his task and wished me a Merry Christmas... Thank you so much for your compassion bro I'll never forget it... Blessings