Roto-Rooter Plumbing & Water Cleanup

Janice N.

We used this company for the flood that happened at my parents house because they were available to come to the site ASAP. I should've followed my instincts but we needed someone pronto. If I could give ZERO star I would. This company sucks!! They're so nice and helpful in the beginning but once they get your money, they do a shoddy job. Also the communication and coordinating sucks, for the overly price you pay you would think they would make the transition as smooth as possible. I constantly had to bother them to see what's going on. Save yourself such headache and go to a local company with good reviews!

TiptheWorld -.

My tenant called to address a really simple fix for a broken shower diverter. Joseph M came to give estimate. Took a 1 min look at the faucet (without dismantling) and gave a $432 quote. Of course, I told him to kick rocks, called the main office in Kapolei spoke to Office Mgr Brandy who apologized and said she'd send out a seasoned tech who would fully inspect, access liability and ultimately repair the diverter. I expressed to her it was now 48hrs later and I needed it fixed that evening for my tenant- I was reassured. Only to find out when I woke up, my tenant said they never came by or called. Four hours later, I just now get a call from dispatch saying they are ready to come out right now and help (tenant is at work). I'm not sure what's going with the plumbing industry but these outrageous quotes, half a** work, and ""I don't have the part in my truck"" tactics for jobs that take less than 15mins are simply ridiculous. I hate companies that are disorganized, dishonest and can't simply do a basic job but want to charge premium prices. Calling another plumber and will update on how much it actually costs and how long it actually takes. (National average $175) Want to crush the competition? Offer fair pricing and prompt professional service. It's really that simple. Never calling RR or Steve's Plumbing EVER again!! Yikes.

Mel P.

They took care of everything, from calling out insurance to setting up our family to stay at a hotel tomorrow a team will come and cut out the walls and replace flooring whatever is need to start putting our house back together so we can go home.

Maria K.

I would like to thank 2 employees, Zach Cooper and Casey, for helping to get our sewer pipes clean. Rual also came to help the two men. They were so professional, courteous and did a great job. They had to endure the rain and mud, and didn't complain. You have very good workers that give the company worth recommending to other people. Thanks again and keep up the great work

Shirley K.

I want to take back my view that I did back in September 2020. It was a very long day my whole bathroom just gotten flooded I couldn't take a bathe so we call Roto-Rooter.So Eric tech guy came over to my home and started to work on my drain. So he told me before he starts this is how much it cost $450.00 and if he needs to cut a pipe it's extra $20. So he proceeded to clean out my drain when he was done he ask me if I wanted to do a review for him he'll gave me off $50.00 I said okay and I did because I please that he took care of problem. So I ask him if this came with warranty because $450.00 is a lot of money. He said yes my husband was standing next to me when he said that. He was writing up the invoice while talking to me. He said tomorrow there going to send another tech guy to look though the camera and see if my pipes was damage then cannot but if it's good and gets back up he'll come and cleaned out for 3 months. Now I call back to find out that Eric went back to the Mainland ask to see if they could come out because it back flow again! They said I was going to be charged again another $450.00 I said no try to explain to them she said there going email office and let me know Guess what no response bad bad customer service I just want to say when you are told by someone that works for your company you should by your word.

Marie B.

I tried contacting local small business plumbers to take care of my clogged kitchen sink. All of those I contacted were not able to come out at all or would come out in the evening. I couldn't wait all day, so, reluctantly, I called Roto Rooter. I was afraid that a large, mainland company would be overpriced and too busy for my small job. Boy was I wrong! Tech Kawika was at my home in 45 minutes and job was done quick. Very satisfied.

Audrey C.

I was so upset when my shower backed up and nothing could get the gross water to go down! I called Roto-Rooter and they quickly sent Joseph to my high rise. Joseph was very knowledgeable and helped me by snaking my kitchen sink which he knew connected to where my shower drained! I'm so grateful for the speedy, efficient and quality service provided! Thank you so much Joseph @ Roto-Rooter!!

Shantell C.

Four stars because I have yet to have my lines scoped with a camera. My father and I spent most of the day snaking our main plumbing line from the house. At one point we thought it was cleared only to have the laundry water backup into the bathroom. We called Roto- Rooter, reached a call center thousands of miles away. Was connected with Rance who made the 30 minute drive into the country to rescue us. Rance was patient explaining everything to my half-inebriated father. An hour later and 100feet of snaking and we're clearing. Everything running smoothly. It was a bit costly but what can you expect on a Sunday evening. I highly recommend Rance.

Free S.

Due to error with Sears repairman working on our refrigerator, waterline got disconnected and flooded our flooring. Sears repairman called Roto Rooter since we didn't have a plumber to call immediately. They came and repaired waterline, and ran equipment to dehumidify floor that got flooded. Well this took 4-days. Project manager demanded and forcefully tried to get us to give them our credit card before job was completed. Told them I would not give credit card until job completed and I receive an invoice along with pictures. So a week later they emailed invoice and demanded that we pay by end of day. Wanted time to look over invoice and would call back with payment. Got busy at work and then next morning they called and told us if we didn't pay today, they would send us to collectors. Didn't completely understand all the charges on our invoice but ended up just paying for invoice. After paying invoice, invoice was reviewed by someone who came to check our damages and noticed we got billed for equipment service that they did not provide. If this person didn't notice this we would have never known we were being billed for this service which costed $330! I do not recommend using Roto Rooter, as they are not a very trustworthy company and have forceful bully type project managers.

Thea K.

Give company credit for polite service on phone. Quoted thousands of dollars for repairs without willing to investigate further than camera equipment. Run from this company if you have plumbing issues! Complete scam!