Roto-Rooter Plumbing & Water Cleanup

Aurora Y.

I highly recommend Roto Rooter Kapolei. They do honest work and go over all possible options to resolve your issue at the lowest cost possible. They were also the only company we called that didn't charge a dispatch fee on the weekend just to look at the problem. A very BIG MAHALO to Curtis and Matt who serviced our home on a late Saturday. They solved our plumbing issue, which required them to go back to their office to get other equipment, but they did not charge us for this! We're so grateful companies such as Roto Rooter still exist that don't just look at profits but really want to help Ohana.

Azz B.

So i called to make an appointment to see what they could do for the leak i had in my water heater....so they came to the house and the two guys that came was talking amongst each other making like the job was hard and then when the said $400 . i was like what the hell...so i ended up telling them nvm and ended up calling the number on my water heater and the guy on the phone told me what to do and helped me fix it for free. this company wanted me to pay $400 plus parts for something so little like tightening the screws and also changing the cover that was rusting because of the water. so yeah i wouldn't recommend this company at all.

J R.

Terrific company! May not be the least expensive but from top down great people felt like family. From Fred, Raul, Garrett, Noa, Kawika, Peter, Chris, Brad and Wyatt. And the accounting dept...Sandy. Thank you for everything from rerouting our pipes to lining the sewer lines go better than expected.

Lorna O.

Rance was the name of our technician. Super professional and very knowledgeable. He was punctual and helped us to understand the problem. He was very mindful and I loved that he showed up with a mask on!! Very respectful and friendly. Got the job done!! Highly recommend!!!!

Michael L.

Rance did a great job. Quickly fixed our plumbing and unclogged the drain. Thank you!

Rick M.

We used this company for the flood that happened at my parents house because they were available to come to the site ASAP. I should've followed my instincts but we needed someone pronto. If I could give ZERO star I would. This company sucks!! They're so nice and helpful in the beginning but once they get your money, they do a shoddy job. Also the communication and coordinating sucks, for the overly price you pay you would think they would make the transition as smooth as possible. I constantly had to bother them to see what's going on. Save yourself such headache and go to a local company with good reviews!

Drew C.

Give company credit for polite service on phone. Quoted thousands of dollars for repairs without willing to investigate further than camera equipment. Run from this company if you have plumbing issues! Complete scam!

Alan S.

Ad said 24/7? Yea we did not get a 24/7 response. We had a backed up sewer line at mid night. We tried using the equipment we had but was unsuccessful. So my wife made the call to rotor rooter and was told they could not come till next morning. It was a not a good night for my family.

Mike G.

I want to take back my view that I did back in September 2020. It was a very long day my whole bathroom just gotten flooded I couldn't take a bathe so we call Roto-Rooter.So Eric tech guy came over to my home and started to work on my drain. So he told me before he starts this is how much it cost $450.00 and if he needs to cut a pipe it's extra $20. So he proceeded to clean out my drain when he was done he ask me if I wanted to do a review for him he'll gave me off $50.00 I said okay and I did because I please that he took care of problem. So I ask him if this came with warranty because $450.00 is a lot of money. He said yes my husband was standing next to me when he said that. He was writing up the invoice while talking to me. He said tomorrow there going to send another tech guy to look though the camera and see if my pipes was damage then cannot but if it's good and gets back up he'll come and cleaned out for 3 months. Now I call back to find out that Eric went back to the Mainland ask to see if they could come out because it back flow again! They said I was going to be charged again another $450.00 I said no try to explain to them she said there going email office and let me know Guess what no response bad bad customer service I just want to say when you are told by someone that works for your company you should by your word.

Christina T.

The toilet from my upstairs neighbor was leaking into my unit. The owner of the unit called Roto-Rooter and they came out to assess the issue. The initial team led by David Hrobochak, quickly diagnosed the problem and fixed the upstairs unit toilet sealed off my bathroom installed a dehumidifier and air filter. They proceeded to cut a small section out of my ceiling and found mold. Mold specialist Fainuu Soliai and his team then proceeded to remove and disinfect all affected areas. Both David and Fainuu and the rest of the crew were professional and provided great communication regarding all activities through the process. Really appreciate their hard work.