Roto-Rooter Plumbing & Water Cleanup

Bruna D.

If there were negative stars, I would have chosen -5. This company promised service in less than two hours. No one showed. When I called, they couldn't give me an approximate ETA and the dispatcher had been clearly woken up from sleeping. We scheduled for the next day, they showed up on time and quoted a price of $450 for snaking a house that's under 2300 sq. ft. We sent away. The cost to snake is about $120. Buyer beware.

Delia W.

So, the pleasant job done by Mr. Shine failed the inspection. The gentleman inspector explained a lot of things that went over my head. But the gist of his findings was the red and blue had to go. Nearing a week after the inspection I hadn't received a call to schedule the fix so I called and was able to schedule for the following day or day after. I took time off work but was stood up. I called to reschedule to that Saturday no problem. Saturday, Mr. Guy showed and made the repairs. He hadn't received the inspection report so he worked based on my limited understanding of """"the red and blue were wrong. The inspector was looking for regular PVC piping. Mr. Guy was able to change a red and a blue pipe with materials he had on hand. He left the valve red piping advising he didn't think he needed to change it. I didn't know any better so I allowed it and figured when they get the inspection report and find it wrong they'd let me know. He even sent a picture to his manager to be sure it was fine. But Mr. Guy, like Mr. Shine was nice. Today we had the follow up inspection and it failed because of the last red piping. Now I need to rush to get it fixed and inspected again before next week. The inspector allowed me to see the code that the red piping was violating. I took pictures. It's not supposed to be insert-fitting like it is.

Terri C.

Never showed up. I called twice and was on the list 8-12. 3pm I was told plumber would call. Never called never showed. Waited all day. Waste of my time. Very disappointed.

Mike W.

A recent Saturday evening I noticed what I thought was a leak under my garage floor. Because of the time and the amount of water I figured I could hold off finding a plumber until Monday. Unfortunately overnight the leak appeared to be getting much worse consitituing immediate action. Sunday morning I called Roto Rooter and was told that a dispatcher would call me back within two hours. After waiting two hours I called back. This time I did get a call saying they would have the plumber out between 4 & 8 and maybe a little sooner if he finished up early on his present job. Around 8 Sunday evening the plumber showed up but did little more than look at the situation while talking to a """"friend on his phone"""" and telling me that they would get back in touch tomorrow. What a giant waste of time. Had I known that this was all they were going to do I would have contacted a company who, could at the very least, make a temporary repair. Thanks to David Gray Plumbing for coming to my rescue.

Frankie M.

The guy they sent couldn't understand what I was saying and tried to charge me over $250 to cap a pipe in my bathroom. Needless to say I won't be calling them and they wouldn't send another person out for a re-quote.

Amber L.

2 appointments made. Had delays for 2+ hours both times (it happens, I know). The second appointment no one called to state there was a delay. I recommend using another service if you want them to show up.

Alan K.

Good service. Techs were very professional. Only learned later that the cost was on the high end for the work they did. Unfortunately don't have time to check cost when you are in the middle of an emergency.

Justine C.

I would give them a zero if I could, it's what they deserve for committing fraud. We were quoted verbally 3 different prices all that we were okay with so we signed what we need to for them to perform their services. When we decided we could redo our house for way cheaper and decided to stop before they laid our floors they took almost a month to give us a price and it was 5x the amount we were told it would be. After complaining the company told us the best they could do is give us $200 off. If I could've afforded them going through with the threat they gave me of putting a lien on my house so I could sue them for fraud I would've. I wouldn't recommend this company to even my worse company.

Connie J.

This company charged me $225 to do nothing. I have a leak under my kitchen sink. I asked them to fix this and to correct the drain seal in my new sink. The gentleman added the gray putty to my sink and you can see it. He did not trim it or anything. Also, I don't think he did anything with my pipes as I just found a puddle of water under my sink.

Mia B.

The manager also doesn't respond to emails from Yelp complaints. I called and was promised a call back within the hour, never received a call. Terrible customer service.