Roto-Rooter Plumbing & Water Cleanup

Lydia B.

Called at 0200 Sunday morning after water backing up into shower. Technician was there at 820, about 30 minutes after the call center called to tell me he was on his way. Super nice, professional. Used 40$ web coupon. Wish I would've seen the yelp $60 check in though! Problem solved and even though it seemed a bit expensive for snaking the outside drain ( my husband had done it but our snake wasn't long enough) the fact that roto rooter showed upon a Sunday with no hidden emergency costs and then offered a 6 month warrantee was worth it!

Kathryn B.

I called at 10:30 Friday morning. They said they'd be at my house by 1:15. They were there around 12:30. Michael was the plumber and he was awesome. He explained the entire problem, what I might be looking at in terms of cost, suggested I call the City to see if the real issue stemmed from their side of my property line. I did and they were here within 20 minutes. They confirmed what Michael said and are going to reimburse me for the cost to Roto Rooter. I can't thank them enough for efficiency! And honesty! And for Michael explaining everything! The best service on from any utility company I've ever experienced. Thank you!!

Rowena N.

You ever get tired of calling for someone to fix any plumbing problems and first thing they tell you is how much you will be charged just for them showing up!? Well, if this is not news to you it is definitely to me. Going through the phonebook one stormy day coz my toilet tank is draining water Everytime I flushed. Called about 4 plumbing services and all will charged u even before they get to your house. Roto rooter on the other hand cannot tell me how much I will be charged. I argued for a minute with their operator. The only thing she said to me was I am only going to get charged if the quote they will give me as soon as they have seen the problem and given me the estimate is the amount of the work that is going to get done, with my agreement. If no work was done and I don't like the price they quote I pay nothing! There you go! From then on, I became their loyal customer. They're the only plumber I'm calling. Thanks roto rooter!!

Adrienne S.

I had a major leak in my slab around 1 am morning. No hot water, pipe busted when Water company replace a fire hydrant. Roto-Rooter came out the next day. I was quoted an estimate cost and sent the detailed estimate to my insurance company for approval. Roto-Rooter was keep me very informed on when the repair was going to happen and the est. time it would take to complete the re-piping of my home. I asked many questions to both Tom and Maynor while they worked on my home. Both workers were polite and informative on all the work that was being performed. Thanks again for getting my plumbing back up and running properly.

Rick J.

Wish I could give 0 stars. Found a leak in my bathroom Saturday night. Called roto rooter and they said they couldn't send anyone tonight and told us from 8 to 12 tomorrow someone would show up even after explaining we had a slow leak pooling in our floor. Waited till 11 next day, no phone call, nothing. Called them and talked to some rude person who said they will show up when they show up. 12 rolled around and still nothing. Called competitor and they arrived in 30 minutes fixed everything in an hour. Shouldn't of wasted my time with roto rooter.

Michael B.

This review is a positive and negative one. I called roto-rooter because my water was, oddly enough, too hot so i thought one of my elements burned out. The service men came out and replaced the lower thermostat and element stating they were bad. One of the men put his ear up to the water heater after it was replaced and said he didn't hear anything and he wasn't sure it was working. The other man said it's fine. They didn't check to see If the water changed temperatures. He said he was giving me a deal by only charging 300 dollars. Too my àmazement I had no hot water the next day. I called back and had someone comeback the next morning. This was two days after the initial problem. This new technician was amazing. He came in saw the issue and didn't understand why the first technicians did what they did. He said that the top element was worse than the bottom element and he didnt understand how the first tech failed to notice. This new tech was very personable and made it right. He stayed to make sure the water was the correct temperature he also put his ear to the heater and said yep you can hear it. After everything this is a 3 star review. 0 for the first tech. and a 6 for the second. It was a frustrating two days especially not being able to shower. At least in the end it was made right.

Becky B.

We had called and made the appointment for the quote on a Sunday night for monday morning. They kept calling to say they will be later and later until it got to be let's schedule for Tuesday morning! I did contact a couple of other plumbers that could have come out on that Monday. Finally the techinicain came in and gave me a quote for $295 to snake the drain!!!! The others that I had contacted were $150 cheaper. The tech said that they had just raised their rates the beginning of the year. When I told him about the other quotes he went $100 cheaper. Wonder why he had originally given such a high quote, maybe because it was two young girls at the home??? Very disappointed

D H.

We had a major backup on Christmas Eve....2 toilets, 2 showers, and kitchen sink. YIKES!! Husband was able to mostly clear one toilet & shower to buy us some time but it was still not ok. We called Roto-Rooter Christmas afternoon... they said someone would be at our house in an hour..... so abt 2 hrs later, a young fella showed up. Nice guy but didn't seem too knowledgeable.... asked if we had an outside cleanout plug.... we didn't know and he didn't look too hard for it. He then decided he would have to pull a toilet & go into the drain from inside the house. At a cost of $435!!!! Fortunately he didn't have all the equipment he needed so he said he would be back the next morning at 11 am... No show/no word by 1 pm so husband called him. Says he got sent to a diff job but that someone else would be at our house at 1 pm .... NOT!!!!!!!!!! I called the main office & was told they would put me on the """"top of the list"""" and someone would be there before 2 pm and they would call when he was 30 min out. Again NOTHING. So I called again and was told that someone was definitely on the way. Daniel showed up shortly after 3 pm. He was very knowledgeable, professional, and obviously knew what he was doing. He found the outside cleanout right away and went to work with the clearing. That alone saved us nearly $200 over the guy that said he would have to go in from inside the house. Daniel was finished with the job in less than 1 hour and we were very pleased - both with his service & the lesser price. In summary, Roto-Rooter needs improvement in their dispatch & scheduling to better manage the customer's expectations. A plumbing disaster is already not too much fun, and then to be strung along with promises of """"someone will be there in an hour"""" when reality was from our so-called 11 am appointment, we didn't get the work done til nearly 4 pm. With no communication from their office. The first technician wasn't that great and would have cost us a lot more money. We were pleased with the final result but it apparently comes down to which technician you get.

Allen H.

Courteous Caring and complete. Fixed the drain and fully snaked it out. Ran the water and was very thorough in cleaning up. Wouldn't hesitate next time.

Kristen T.

We called Roto rooter at 8:15 am. We were told someone would be there by 10:30am and now at 4:20 we are sitting here with no plumber and a phone call they won't be coming at all. So irritated we waited around and wasted an entire day!!! I do NOT recommend them!