Roto-Rooter Plumbing & Water Cleanup

Marcelo F.

Don't waste your money in this company They send a tech and base on what I said to the tech he want to charge me $400 to do a job he didn't even open a door !

Lisa H.

The good: Called to fix sewer backup that happened 5 days after closing on our new house. Service to clear the clog was outstanding. They had the right equipment and really knew what they were doing. The clog was cleared after about 1.75 hours. [$450] This included running a camera through the line and showing us the video, so I think the price for this was reasonable. The bad: The source of the problem was identified as a 5 foot segment of partially collapsed sewer line in the front yard, 3 to 4 feet deep. Their estimate to dig and replace this segment was $5,800 (including adding an exterior cleanout). That's an absurdly high estimate. Two other reputable companies have given us quotes for the same work... one was $2,800 and the other $3,300. We'll be getting it done soon. My adult daughter was also convinced to authorize replacement of the pressure regulating valve for $650. That's about twice what a reasonable price would be. It took less than an hour and the part should be no more than $100. So although I do appreciate the skilled work that was performed, the pricing is excessive. I will not use them again.

Glenda L.

We've used Roto-Rooter twice in the last few weeks. The first time was for a pinhole leak in a pipe and we were impressed both with the quality of the repair and the speedy work. Juan also cleaned up the area, so one would have never known we had a plumber in. A couple of weeks later, we had a leak by the meter in the front yard. Water was pouring out and running down the street when we woke in the morning. The city came out and turned the water off and Roto-Rooter said they would send someone out as soon as they could. Dan came later that afternoon, explained what was required, and started working. After an entire day with no water, it was a relief just to know that someone was here. He not only repaired the leak (which was within 2 feet of the meter and not under the slab, thank goodness), but once again, put the area back to the way it looked before. I have never seen a pipe dug up and repaired and the ground look as though it had not been touched. Both times the estimates were reasonable and there were no """"surprises"""" at the end to increase the cost. I would hope a good while passes before we need a plumber again, this is an old house and I am not too optimistic. I will feel better, however, knowing I have someone to call that we can depend on.

Linda S.

I had an emergency, after the monthly water bill diagnosed that there was a problem in a rather blunt way. I had an issue somewhere, but no clue where or how serious it was (turned out it was bad enough, but left unchecked, would've become much, much worse). I called Roto-Rooter, gave my name, address, phone number and my limited understanding of what the problem was, and within 30 minutes, a scheduler called back. I had a plumber at the house within 90 minutes of my initial call. He explained the problem to me, fixed it, continued to check the system and found an even more serious failure with water pressure, had to run to Home Depot to get a replacement valve, but fixed that too. He rechecked my meter out near the street. Everything was fine again. And, he explained why I needed to contact the water department with a copy of the repairs so I could at least recoup some of the money I paid in the outrageous bill. Start to finish, from the time I opened my email and saw the problem, to the time the plumber left with the job completed was less than 4 hours. I am very satisfied!

Hillary W.

I can't say enough good things about the service I received, from scheduling an appointment online at 11:39 a.m. to the service personnel leaving by 4:00 (same day), and the excellent service provided in between! Emir and his helper were very polite, and explained my options very clearly. They performed their repairs in a timely manner and at a great price! Thank you!

Rebekah H.

I had one rough service call on a Friday evening (my sister was here - not me, so I'm not fully clear on what was explained / not explained - I do know at least one of the prices quoted to me for a leaking sink faucet was excessive). A small repair was done to my toilet at $160 and he mentioned something to her about the pressure being too high to the house but it wasn't clear what the issue was with that. That same night the same spot was leaking on the toilet - worse than before. I called the next AM and they couldn't come out until the next afternoon. I wasn't thrilled. However, the same tech came out and took the time to explain to me that the core issue wasn't the leaking toilet - it was a pressure reducing valve that was no longer working down in the crawl space of the house. Pressure to the house was over 120 and should have been between 50 - 80; he explained this meant all of the pipes and valves in the house were handling higher pressures than they were meant to and that these small leaks would continue, or bigger pipes could burst, if the valve issue wasn't fixed first. That was a bigger fix than I was anticipating, but he worked with me on prioritizing what needed to be done and made sure I was comfortable with the work and expense. I appreciated the time he took.

Isi L.

Plumber was very prompt and friendly. He was able to quickly determine where the clog was at in my main septic line and clear it using the clean out near my septic tank. I schedule this appointment at 11:30pm on a Saturday for 8am service on Sunday. I received a call about 7:30am saying he was on his way. When arriving he reviewed the issues and gave me a price to fix it. After agreeing to the price he did the work and was done within an hour. 100% would recommend to everyone.

Liz M.

Pretty disappointed with the service we received from Roto Rooter. We were told that the plumber would arrive between 3-7pm. My husband left early from work to ensure he would be home during the time slot and we received a call around 6pm saying the plumber would be late. By 9pm we called back and asked to reschedule for the next day. The next day, we were given a time slot from 8am-12pm so I stayed home from work to ensure one of us would be home for the time slot. We received another call that the plumber was very behind and would be late again. By 2:30pm I called another company and they were at my house within the hour and fixed the issue that we had in 45 minutes. It was nice that Roto Rooter called to inform us that the plumber would be late each time, but they could have cared less about the time that we had taken off work to be home during the provided time slots.

DJ S.

Very professional and honest! My wife and I recently bought a home and as soon as we got home we discovered that we had a major plumbing issue. We found out that there were routes in our main sewer line that were clogging it up which cause the water to back up into our house. After months of trying to find cheaper alternatives other than a plumber, we went ahead and went with Roto-Rooter because they have financing. You called them they came out the next day to give us an estimate and had it finished by the end of the weekend! Thank you guys for your professionalism!

Alex P.

Had a water main break early sunday morning. Called at 5am sunday morning and they answered the phone whereas other places didnt. Then scheduled a tech and had a plumber out to fix within hours of my call. The technician named Angel was awesome, also helped troubleshoot the lack of pressure after he fixed the line break and we found mud in the line. Flushed it out and working just fine. Excellent service, available on weekends.