Roto-Rooter Plumbing & Water Cleanup

Rosalyn L.

PLEASE do not use this company!!! They are full of scams! The quality of their work is poor and they over charge you! They replaced my sewer pump for $2000 and supposedly installed new parts! One of the parts failed killing the motor and they told me I had to replace it yet again! Not only that they wanted to charge me $400 for snaking my toilets to diagnose the problem.

Laura P.

Had a clogged kitchen sink and the guy wanted to replace piping for $3,800/labor plus $300-$400 for parts. I called a different plumber and he unclogged it without replacing anything and it was a lot cheaper. I've heard bad things about Roto-Rooter, now I know why.

Kimberly R.

I had an emergency, after the monthly water bill diagnosed that there was a problem in a rather blunt way. I had an issue somewhere, but no clue where or how serious it was (turned out it was bad enough, but left unchecked, would've become much, much worse). I called Roto-Rooter, gave my name, address, phone number and my limited understanding of what the problem was, and within 30 minutes, a scheduler called back. I had a plumber at the house within 90 minutes of my initial call. He explained the problem to me, fixed it, continued to check the system and found an even more serious failure with water pressure, had to run to Home Depot to get a replacement valve, but fixed that too. He rechecked my meter out near the street. Everything was fine again. And, he explained why I needed to contact the water department with a copy of the repairs so I could at least recoup some of the money I paid in the outrageous bill. Start to finish, from the time I opened my email and saw the problem, to the time the plumber left with the job completed was less than 4 hours. I am very satisfied!

Julianne T.

Technician came out to fix plumbing problem was prompt and professional. Dispatch lady was courteous an get me inform about arrival time of technician. price was competitive with all other plumbers in the area. would use them again.

Erin M.

I went back and forth about writing a review. I have two babies with disabilities. I had this company repair a leak, which cost me $2500. I paid it with no hesitation. Months later, I had an issue with rainwater leaking into my basement. I called another plumber and was told the area needed excavation and proper sealing. I called Emir since he did the repairs; he came and temporarily fixed the issue. The rain prevented him from fully repairing the problem. Emir said he would return to repair the work correctly once the rain stopped and everything was dry; he even took ownership of the faulty work. However, it's been two days. He said he would come but hasn't come or called. I am agitated. I understand scheduling conflicts; what I don't understand is not communicating and scheduling me accordingly so I can get this repair done. I don't do people wrong, and I don't dishonor people. I am not sure why this is happening to me and why he will not come to get this repair done so I can have a safe home for my babies. I want this issue fixed; that's it. No trouble no harm.

Robin W.

You want an attitude to Go along with your service? Then def call these guys. Prompt arrival and great communication... wasn't expecting the BIG SIGH AND EYEROLL attitude, upon arrival. For just a leaking faucet. Geez sorry to use your COMPANY. Just... wow. I'll call a neighborhood handyman next time or make my Ex BF breakfast!

Kaeti L.

Pretty disappointed with the service we received from Roto Rooter. We were told that the plumber would arrive between 3-7pm. My husband left early from work to ensure he would be home during the time slot and we received a call around 6pm saying the plumber would be late. By 9pm we called back and asked to reschedule for the next day. The next day, we were given a time slot from 8am-12pm so I stayed home from work to ensure one of us would be home for the time slot. We received another call that the plumber was very behind and would be late again. By 2:30pm I called another company and they were at my house within the hour and fixed the issue that we had in 45 minutes. It was nice that Roto Rooter called to inform us that the plumber would be late each time, but they could have cared less about the time that we had taken off work to be home during the provided time slots.

Mary H.

Very professional and honest! My wife and I recently bought a home and as soon as we got home we discovered that we had a major plumbing issue. We found out that there were routes in our main sewer line that were clogging it up which cause the water to back up into our house. After months of trying to find cheaper alternatives other than a plumber, we went ahead and went with Roto-Rooter because they have financing. You called them they came out the next day to give us an estimate and had it finished by the end of the weekend! Thank you guys for your professionalism!

Mariane L.

Don't waste your money in this company They send a tech and base on what I said to the tech he want to charge me $400 to do a job he didn't even open a door !

Josh E.

If I could give them Zero stars I would. Every time they """"diagnose"""" a problem they just want to you eat the full cost of their ineptitude. If someone misdiagnosed a problem, I don't have an issue with that. Just make it right and fix the actual problem at no or low cost. In our case they replaced the PRV and resealed the toilet. Two days later when the exact same leak in the exact same place was apparently now something new that I was expected to pay the full amount for. They will tell you that there is a 6 month warranty on their work but that doesn't cover them not pinpointing the actual problem to begin with. The water remediation guy was supposed to send me pics and a quote to get in front of my home owner's insurance company and two days later after having to call the main switchboard to get in touch with him still no information. I would be willing to bet their response will be to blame me (as that is the attitude from their techs when in my home) but I am begging you, for your own sanity choose any other option if you need anything other than a drain snake done.